Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Krishna Verma

Krishna Verma

New Delhi

Summary

Seasoned Implementation Manager with background in effectively overseeing the execution of project plans, coordinating cross-functional teams and ensuring timely completion of tasks. Strengths include exceptional problem-solving abilities, strong leadership skills and adeptness at change management. Demonstrated success in previous roles by improving operational efficiency and fostering strong relationships with stakeholders.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Implementation Manager

Rippling
Bengaluru
05.2022 - 07.2024
  • Engage with North American clients to analyze and meet requirements for establishing diverse automation processes within my role as an Implementation Consultant
  • Acted as a consultant, offering guidance on processes for configuration while providing assistance in managing client's instances on the Rippling platform.
  • Support clients during critical HR events like Appraisal, Increments etc
  • Resolve queries or bugs, as and when required
  • Gather feedback on product experience during entire customer lifecycle via targeted surveys
  • Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
  • Share best practices with clients on how to achieve product success with Rippling
  • Identify risks proactively, mitigate and escalate as deemed appropriate.

Customer Success Manager - Implementation

EPAY Systems
Noida
11.2017 - 05.2022
  • Develop a trusted advisor relationship with customers to drive product adoption. Conduct initial success call with customers to understand their business, strategic goals, and use cases.
  • Work with customers to define a high-level Success Plan that tracks milestones and measures progress against shared metrics, to help customers achieve their goals.
  • Proactively review product consumption to help customers increase the value of their investment.
  • Work closely with Sales, Product, Engineering, and Support to ensure alignment on plans, and any issues are resolved in a timely manner.
  • Establish a regular cadence with customers to review project status, high-priority issues, etc.

Implementation Consultant

Excelity Global - Formerly a business division of AON Hewitt
Nodia
11.2017 - 05.2022
  • Supported department leadership in implementing new EPAY Systems, Noida
  • Develop a trusted advisor relationship with customers to drive product adoption
  • Conduct initial success call with customers to understand their business, strategic goals, and use cases
  • Work with customers to define high-level Success Plan that tracks milestones and measures progress against shared metrics to help customers achieve their goals
  • Proactively review product consumption to help customers increase value of their investment
  • Work closely with Sales, Product, Engineering, and Support to ensure alignment on plans and any issues are resolved in timely manner
  • Establish regular cadence with customers to review project status, high priority issues, etc.

Senior Process Associate

ADP
Hyderabad
10.2011 - 06.2016
  • Responsible for sharing all product upgrades and educating the customer on all new releases.
  • Performed UAT case scenarios to verify the outcome, which should match with Client Data.
  • Escalated technical issues immediately following departmental guidelines and followed up regularly with customers.

Senior Specialist

Genpact, Hyderabad
Hyderabad
01.2007 - 04.2010
  • Worked as a Process Developer for GSK US Payroll Processing (Glaxo Smith Kline R&D Pharma and Healthcare)
  • Develop in depth understanding of client business challenges and work with the team to define a solution which differentiates us from competitors
  • Build strong relationship with the clients and ensured all clients data managed with integrity
  • Led projects by coordinating schedules, organizing resources and delegating work to meet deliverable and timeline requirements
  • Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.

Education

Osmania University
Hyderabad
06.2016

Skills

  • Software
  • Salesforce
  • Jira
  • Zendesk
  • Confluences
  • ChurnZero
  • Profession-Services
  • Consultant
  • Project Management
  • Client Relationships
  • Cloud Computing
  • Configuration Management
  • Key Accounts Development
  • Business Development
  • Training and Mentoring
  • Brand enhancements

Websites

Certification

  • Business Fundamentals for Customer Success Manager
  • Onboarding and Adoption Best Practices for Customer Success Management
  • Project Management Foundations
  • Agile Foundations - Project Management
  • Certified Associate in Project Management (CAPM)

Timeline

Implementation Manager

Rippling
05.2022 - 07.2024

Customer Success Manager - Implementation

EPAY Systems
11.2017 - 05.2022

Implementation Consultant

Excelity Global - Formerly a business division of AON Hewitt
11.2017 - 05.2022

Senior Process Associate

ADP
10.2011 - 06.2016

Senior Specialist

Genpact, Hyderabad
01.2007 - 04.2010

Osmania University

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Krishna Verma