Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Krishna Verma

Implementation Manager - Client Onboarding
Ghaziabad

Summary

Dynamic Implementation Manager with a proven track record at Deel & Rippling, excelling in client onboarding and project management. Expert in software implementation and stakeholder collaboration, I drive successful outcomes by customizing solutions and enhancing client relationships. Proficient in Monday.com and Salesforce, I ensure compliance and satisfaction throughout the onboarding process.

Overview

17
17
years of professional experience
5
5
Certifications

Work History

Implementation Manager - Client Onboarding

Deel
11.2024 - 07.2025
  • Executed client onboarding for Deel's Global Payroll, PEO, EOR, COR, and HRIS services in the APAC, EMEA, and US regions.
  • Led the implementation of global payroll solutions for clients across multiple regions.
  • Managed end-to-end onboarding projects for enterprise-level accounts.
  • Collaborated with internal and external stakeholders across IT, Finance, Payroll, HR, and C-level roles.
  • Developed training materials and conducted sessions for client staff on system usage.
  • Facilitated regular meetings with stakeholders to discuss project updates and challenges.
  • Customized platform features based on client needs, ensuring alignment with business goals.
  • Supported compliance initiatives by integrating local labor laws into the implementation process.
  • Worked closely with customers throughout the entire implementation process to ensure satisfaction with results.
  • Translated client requirements into viable product solutions for technical projects.
  • Demonstrated strong project management skills in delivering technical solutions successfully.
  • Managed the implementation of new software systems, ensuring that all requirements were met, and deadlines were adhered to.

Implementation Manager - Professional Services

Rippling
Bengaluru
05.2023 - 07.2024
  • Interacted with North American clients to define automation process requirements for implementation.
  • Supported clients during critical HR events, resolving queries and bugs as necessary.
  • Gathered feedback on product experience through targeted surveys throughout the customer lifecycle.
  • Identified prime targets for upsell and cross-sell opportunities, collaborating with the sales team for execution.
  • Shared best practices with clients to enhance product success on the Rippling platform.
  • Proactively identified risks, implementing mitigation strategies, and escalating issues when appropriate.

Customer Success Manager - Client Services

Vensure Empolyer Service
11.2017 - 05.2024
  • Implementation cultivated trusted advisor relationships with customers to enhance product adoption.
  • Conducted initial success calls to assess customer business objectives and use cases.
  • Collaborated with customers to create comprehensive Success Plans that monitor milestones and metrics.
  • Reviewed product consumption proactively to maximize customer investment value.
  • Coordinated with Sales, Product, Engineering, and Support to align on project plans and resolve issues.
  • Scheduled regular check-ins with customers to discuss project status and prioritize high-impact concerns.

Senior Specialist - Payroll Implementation

Excelity Global
01.2016 - 05.2022
  • Led cross-functional teams to improve payroll processing efficiency.
  • Managed compliance audits, ensuring adherence to regulatory standards.
  • Coordinated schedules, organized resources, and delegated tasks to meet deliverables and timelines.
  • Drove change through quality-oriented strategies, accomplishing ambitious operational goals.

Senior Process Associate

ADP
10.2011 - 06.2016
  • Communicated product upgrades and educated customers on all new releases. Executed UAT case scenarios to ensure alignment with client data. Escalated technical issues promptly according to departmental guidelines. Maintained regular follow-up with customers and internal teams to expedite issue resolution.
  • Analyzed data trends to enhance reporting processes and system functionality.
  • Streamlined payroll processing procedures for improved efficiency and accuracy.

Process Developer

Genpact
11.2008 - 08.2011
  • Developed a comprehensive understanding of client challenges to define distinctive solutions.
  • Established strong client relationships, ensuring the integrity of data management policies and procedures.
  • Collaborated with the team to create innovative solutions that set the company apart from competitors.

Education

Bachelor of Commerce - B.Com

Osmania University
Hyderabad, India
04.2001 -

Skills

  • Client onboarding and relationships

  • Project management

  • Software implementation

  • Data migration

  • Stakeholder collaboration

  • Training and mentoring

  • Brand enhancement

  • Mondaycom and Gainsight proficiency

  • Salesforce and Jira proficiency

  • Zendesk and ChurnZero expertise

  • Confluence utilization

Software

Mondaycom

Salesforce

JIRA

Gainsight

Zendesk

Confluences

Certification

Certified Associate in Project Management (CAPM)

Timeline

Implementation Manager - Client Onboarding

Deel
11.2024 - 07.2025

Implementation Manager - Professional Services

Rippling
05.2023 - 07.2024

Customer Success Manager - Client Services

Vensure Empolyer Service
11.2017 - 05.2024

Senior Specialist - Payroll Implementation

Excelity Global
01.2016 - 05.2022

Senior Process Associate

ADP
10.2011 - 06.2016

Process Developer

Genpact
11.2008 - 08.2011

Bachelor of Commerce - B.Com

Osmania University
04.2001 -

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Krishna VermaImplementation Manager - Client Onboarding