Winclaud
Dynamic and customer-focused hospitality professional with nine years of experience in food and beverage services. Demonstrated ability to consistently deliver exceptional guest experiences, effectively manage high-pressure environments, and uphold high standards of service quality. Proficient in utilizing POS systems, coordinating team efforts, and ensuring compliance with health and safety regulations. Skilled at cultivating positive guest relationships and contributing to operational efficiency. Passionate about creating memorable dining experiences and driving customer satisfaction in fast-paced hospitality settings.
Operations management
Inventory control
Operations management
Staff management
Team leadership
Revenue generation
1.Revenue Achievements
( Designed and implemented promotional campaigns that resulted in a 25% increase in onboard beverage sales)
2. OTA (online travel agent)
(Designed and implemented promotional campaigns that resulted in a 25% increase in onboard beverage sales)
3. Bookings
(Boosted repeat offline bookings by 15% by implementing a targeted follow-up system for past clients, offering tailored packages and discounts for returning customers)
4.Event organize
(Organized events on large scale weekly bases and Festivals)
Winclaud
EzZe Optimus & Absolute
Petpooja