Krishna Chaitanya Mungi
Hyderabad
Summary
High-performing Operations Manager with over 9 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
8
8
years of professional experience
Work History
Operations Manager
Kely Sports Infra LLP
Hyderabad
07.2021 - 03.2024
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Oversee accounts payable and accounts receivable departments.
- Develop, implement, and maintain quality assurance protocols and also procurement.
- Oversee materials and inventory.
Team Leader
Zoom Car India PVT LTD
Hyderabad
04.2020 - 06.2021
- I have joined as a Team Leader for One of the Hub in Hyderabad and within 7 Months of work, I was promoted as an Area Team Leader, I used to coordinate with team for door delivery of Zoom car from Host to Customer and Customer to Host Location.
- Created training materials and conducted group trainings on new processes or procedures.
- Maintained a positive work environment that promoted collaboration between team members.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Delegated daily tasks to team members to optimize group productivity.
Digital Interaction Advisor
[24]7.ai India
Hyderabad
09.2018 - 03.2020
- We have created a new user friendly CRM Tool with the help of my Colleagues and Client, that helped our team earn more Positive responses from the Customer.
- I was promoted as the SME (L2 G3). We used to conduct meetings on day to day basis, which helped my team score good percentages.
Customer Service Representative
Sykes Business Services PVT LTD
Hyderabad
06.2016 - 08.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Bachelor of Technology - Mechanical Engineering
Jawaharlal Nehru Technological University
Hyderabad06-2016
Skills
- Planning And Implementation
- Process Implementation
- Budgeting And Cost Control Strategies
- Budget Planning
- Contracts & Negotiations
- Implementing Procedures
- Strategic Planning And Execution
- Team Building/Leadership
- Leadership Training
Accomplishments
- I was awarded as the best Star Agent for the complete 8 Consecutive Months in Sykes.
- We have created a new user friendly CRM Tool with the help of my Colleagues and Client, that helped our team earn more Positive responses from the Customer.
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Operations Manager
Kely Sports Infra LLP
07.2021 - 03.2024
Team Leader
Zoom Car India PVT LTD
04.2020 - 06.2021
Digital Interaction Advisor
[24]7.ai India
09.2018 - 03.2020
Customer Service Representative
Sykes Business Services PVT LTD
06.2016 - 08.2018
Bachelor of Technology - Mechanical Engineering
Jawaharlal Nehru Technological University
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