Krishnakant Desai

• 30000 K Hotels in worldwide
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Collaborated with teams to define, strategize, and implement marketing and web strategies.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Evaluated customer needs and feedback to drive product and service improvements.
• Observed packing operations to verify conformance to specifications.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Generated reports detailing findings and recommendations.
• Educated staff on organizational mission and goals to help employees achieve success.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Maintained database systems to track and analyze operational data.
• Collected, arranged, and input information into database system.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Developed effective improvement plans in alignment with goals and specifications.
• Supported creation of detailed, technical financial models to value potential acquisition targets.
• Devised and implemented processes and procedures to streamline operations.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Gathered, organized and input information into digital database.
• Created and managed project plans, timelines and budgets.
• Frequently inspected production area to verify proper equipment operation.
• Conducted regular reviews of operations and identified areas for improvement.

• Mahad (88 keys) Served as Operation Manager on Duty, consistently representing the hotel with professionalism and a positive attitude to both guests and employees.
  Managed inventory control, revenue optimization, budgeting, and forecasting to support the hotel’s financial goals.
  Oversaw key guest experience programs (Guest Assistance, SALT, TripAdvisor, OTA, CRM) and contributed to significant improvements in guest satisfaction scores.
  Ensured all staff were well-trained, policy-compliant, and maintained the highest standards of professionalism.
  Verified the timely completion of all Core Department checklists, ensuring smooth day-to-day operations.
  Maintained safety and security of hotel premises, guests, belongings, and employees while minimizing hotel liability.
  Handled guest issues with professionalism, building strong relationships with frequent guests, corporate Acted as a key communication link between the All Department, ensuring seamless coordination through regular meetings and reporting.
  Led the team to achieve consistent top performance throughout the year.
  Successfully managed full operations of a 5-star business hotel.
  Improved EBITDA through strategic planning, cost control, and operational efficiency.
  Directed, coached, and supported overall staff performance and professional development.
  Developed, implemented, and trained staff on Standard Operating Procedures (SOPs) and Policies & Procedures (P&Ps).
  Reduced annual Departmental costs through effective vendor negotiations and cost-control measures.
  Streamlined and reorganized the supplier base, improving efficiency and delivery timelines.
  Enhanced the hotel’s performance across all ranking and rating systems.
  Achieved 100% Client Satisfaction and received recognition for outstanding hospitality service.
  Praised for strong administrative skills, operational excellence, and commitment to delivering exceptional guest experiences.

• Navi Mumbai (80 keys)

• Pune (55 keys)

• Lonavala (80 keys)

• Navi Mumbai (80 keys)

• Pune (144 keys)

• Pune (144 keys)

• Pune (144 keys)

• Goa (115 keys)

• Goa (115 keys)

• Member of Taj Hotel Group, Pune–Baramati

GPA: 48.25%

GPA: 59.37%

GPA: 58.50%

GPA: 66.50%

GPA: 53.75%