Krishnakant Gulave
Tech Support Specialist
Ambarnath
Summary
Qualified Advanced Technical Support Specialist with 2 years of helpdesk and customer service experience. Provides comprehensive IT desktop support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.
Overview
2
2
years of professional experience
1
1
Certification
3
3
Languages
Work History
Technical Support Specialist
Sparecode Consulting
05.2024 - Current
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
- Documented all client interactions thoroughly in the incident management system, allowing for efficient tracking of recurring issues and trends.
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
IT Executive
Sai Computers
07.2023 - 04.2024
- Improved IT infrastructure by implementing strategic technology solutions and optimizing system performance.
- Aligned IT solutions and deliverables with company strategic vision.
- Conducted regular audits of systems, networks, and security protocols to maintain compliance with industry standards and regulations.
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
- Led a team of IT professionals to streamline processes, resulting in increased efficiency and productivity.
Education
BCS - Computer Science
New Bhagvan Baba College
Pathardi, Maharashtra, India 04.2001 -
HSC - Science
Bhagvan Baba College
Pathardi, Mahanashtra, India 04.2001 -
SSC -
Mahatma Gandhi Vidyalaya
Ambernath, Maharashtra, India 04.2001 -
Skills
Customer support
Customer experience management
Performance optimization
Local area network (LAN) engineering
Technical troubleshooting
Application support
Software installation
Remote support
System provisioning
Hardware configuration
Software debugging
Remote diagnostics
Network administration
Accurate documentation
Incident management
User training
ITIL processes
System diagnostics
Asset management
Remote desktop services and support
Certification
Diploma In cloud computing - Jetking
Timeline
Technical Support Specialist
Sparecode Consulting
05.2024 - Current
IT Executive
Sai Computers
07.2023 - 04.2024
Diploma In cloud computing - Jetking
09-2022
BCS - Computer Science
New Bhagvan Baba College
04.2001 -
HSC - Science
Bhagvan Baba College
04.2001 -
SSC -
Mahatma Gandhi Vidyalaya
04.2001 -