Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst
Krishnakant Gulave

Krishnakant Gulave

Tech Support Specialist
Ambarnath

Summary

Qualified Advanced Technical Support Specialist with 2 years of helpdesk and customer service experience. Provides comprehensive IT desktop support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.

Overview

2
2
years of professional experience
1
1
Certification
3
3
Languages

Work History

Technical Support Specialist

Sparecode Consulting
05.2024 - Current
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
  • Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
  • Documented all client interactions thoroughly in the incident management system, allowing for efficient tracking of recurring issues and trends.
  • Walked individuals through basic troubleshooting tasks.
  • Documented support interactions for future reference.

IT Executive

Sai Computers
07.2023 - 04.2024
  • Improved IT infrastructure by implementing strategic technology solutions and optimizing system performance.
  • Aligned IT solutions and deliverables with company strategic vision.
  • Conducted regular audits of systems, networks, and security protocols to maintain compliance with industry standards and regulations.
  • Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
  • Led a team of IT professionals to streamline processes, resulting in increased efficiency and productivity.

Education

BCS - Computer Science

New Bhagvan Baba College
Pathardi, Maharashtra, India
04.2001 -

HSC - Science

Bhagvan Baba College
Pathardi, Mahanashtra, India
04.2001 -

SSC -

Mahatma Gandhi Vidyalaya
Ambernath, Maharashtra, India
04.2001 -

Skills

Customer support

Certification

Diploma In cloud computing - Jetking

Timeline

Technical Support Specialist

Sparecode Consulting
05.2024 - Current

IT Executive

Sai Computers
07.2023 - 04.2024

Diploma In cloud computing - Jetking

09-2022

BCS - Computer Science

New Bhagvan Baba College
04.2001 -

HSC - Science

Bhagvan Baba College
04.2001 -

SSC -

Mahatma Gandhi Vidyalaya
04.2001 -
Krishnakant GulaveTech Support Specialist