KRISHNA KISHORE GOTTUMUKKALA
Hyderabad
Summary
High-performing professional with integrity and leadership skills. Applies knowledge and abilities to positively impact organization. Flexible in different situations and dynamic conditions. Works great under extreme stress and deadlines. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Housekeeping Supervisor
BVG IND LTD
hyderabad
03.2024 - Current
- Coordinated daily housekeeping operations to ensure efficient service delivery across all guest areas.
- Trained new staff on housekeeping protocols and procedures to maintain high standards of cleanliness.
- Monitored inventory levels of cleaning supplies and equipment to ensure availability and reduce costs.
- Developed and implemented cleaning schedules to optimize staff productivity and facility upkeep.
- Ensured compliance with safety regulations and cleanliness standards through regular training sessions.
- Resolved guest complaints related to housekeeping promptly to ensure customer satisfaction and loyalty.
- Collaborated with management to establish housekeeping policies that align with overall operational goals.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
District Sales Officer
MITTAPALLY ENTERPRISE
Hyderabad
03.2021 - 02.2024
- Prepared weekly reports on sales activity, successes and areas needing improvement.
- Resolved customer complaints quickly while maintaining strong relationships with clients.
- Created detailed reports summarizing all aspects of district operations including financials, staffing levels and customer feedback.
- Analyzed sales data and identified trends in order to develop targeted sales plans for assigned territory.
- Developed and implemented strategies to increase market share and profitability of the district.
- Resolved customer complaints quickly and efficiently ensuring high levels of customer satisfaction.
- Attended weekly regional manager meetings to report on progress against targets set by corporate headquarters.
- Managed a team of sales representatives and provided training, coaching and mentoring to ensure optimal performance.
- Identified areas where operational efficiencies could be improved through process reengineering initiatives.
- Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
- Directed sales and marketing activities of team of professionals covering territory.
Telemarketer
HRH NXT/IDEA
Hyderabad
08.2018 - 01.2020
- Provided product and service information to customers.
- Answered incoming calls and provided accurate information to customers.
- Performed follow-up services after initial contact with the customer was made.
- Developed positive relationships with customers while providing excellent service.
- Handled customer inquiries in a professional and courteous manner.
- Advised on company information such as product descriptions, promotions.
- Suggested process improvements to increase efficiency of the department.
- Greeted customers warmly and ascertained problem or reason for calling.
- Kept records of customer interactions and transactions; recording details of inquiries and comments.
- Utilized computer technology to handle high call volumes.
- Addressed clients' indecision, complaints, and desires head-on to overcome hesitations and close sales.
Education
Associate of Arts - B.COM(COM)
O.U
Hyderabad, TG06-2013
Associate of Arts - M.E.C
LFJC
Hyderabad, TG04-2009
High School Diploma -
VIGNAN HIGH SCHOOL
Hyderabad, TG03-2007
MBA - Human Resources Development
Andhra University
Vishakapatnam03-2025
Skills
- Cleaning protocols
- Safety compliance
- Schedule development
- Customer relationship management
- Operational efficiency
- Quality assurance
- Reporting skills
- Data analysis
- Problem solving
- Lead prospecting
- Sales follow-up
- Exceeds sales goals
- Quality assurance understanding
- Client Development
- Market analysis
- Team leadership
- Effective communication
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Housekeeping Supervisor
BVG IND LTD
03.2024 - Current
District Sales Officer
MITTAPALLY ENTERPRISE
03.2021 - 02.2024
Telemarketer
HRH NXT/IDEA
08.2018 - 01.2020
Associate of Arts - B.COM(COM)
O.U
Associate of Arts - M.E.C
LFJC
High School Diploma -
VIGNAN HIGH SCHOOL
MBA - Human Resources Development
Andhra University