Krishna Koushik Kalidindi
Engineering Operations Specialist, Mapping Operations
Hyderabad
Summary
Experienced Operations Specialist with over 5 years of experience in Mapping Operations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Engineering Operations Specialist
Wipro
Hyderabad
02.2018 - Current
- Currently leading a remote assistance and dispatch (RAD) team of 15 members. Provided direction, instructions, guidance, and training to the employees to improve team performance, productivity and quality targets to resolve highest-priority time-sensitive issues
- Responsible for delivering the Productivity & Quality targets for the entire team.
- Performance Management of Team members(Weekly, Monthly reviews, and Quarterly ratings)
- Individual performance analysis of team members to motivate them and improve their work efficiency.
- Conducted weekly team building sessions to enhance employee morale and team bonding
- Retained 5 employees during this period by motivating them and providing career growth opportunities
- Led projects and analyzed data to identify opportunities for improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Senior Associate
Globallogic
Hyderabad
11.2016 - 02.2018
- Worked varied hours to meet seasonal and business needs.
- Been a part of SLA based processes.
- Supported the business in setting up their basic information applicable to the customers. Been a part of Geo mapping process in driving the road maps information.
Education
B.Tech -
Sree Dattha Group Of Institutions
Hyderabad 05.2011 - 07.2015
Inter -
Sri Chaitanya Jr Kalashala
Hyderabad 05.2009 - 04.2011
Skills
Management
Customer Service
Certified Lean Practioner
Decision Making
Time Management
Timeline
Engineering Operations Specialist
Wipro
02.2018 - Current
Senior Associate
Globallogic
11.2016 - 02.2018
B.Tech -
Sree Dattha Group Of Institutions
05.2011 - 07.2015
Inter -
Sri Chaitanya Jr Kalashala
05.2009 - 04.2011