KRISHNAKUMAR J

Key Responsibilities:

Operations & Shipment Coordination:

• Coordinated end-to-end ocean freight operations for both import and export shipments, including booking confirmations, documentation, vessel scheduling, and cargo tracking.
• Managed the complete shipment lifecycle from rate inquiry to final delivery, ensuring on-time execution and customer satisfaction.
• Opened jobs in UGS system for sea import shipments and maintained all associated documentation.

Customer Service & Communication:

• Generated customer inquiries and quoted competitive rates based on procurement from overseas offices, shipping lines, and co-loaders.
• Built strong client relationships to secure additional lanes despite rate increases and monitored competitor pricing to retain key accounts.
• Provided proactive, timely updates to customers regarding cargo status, vessel/flight arrivals, delays, and transshipment details.
• Maintained and shared Daily Status Reports (DSRs) to ensure visibility and transparency across stakeholders.
• Attended regular customer review meetings and conducted site visits to strengthen relationships and resolve service issues.

Compliance & Documentation:

• Handled key compliance filings, including:
  AMS (Automated Manifest System) for U.S.-bound shipments
  ISF (Importer Security Filing) for U.S. imports
  RCG (Regulatory Cargo Guarantee) for Africa-bound cargo
  ENS (Entry Summary Declaration) for Europe-bound shipments
  HBL (House Bill of Lading) manifest filing for LCL sea imports
• Dispatched advance CANs (Cargo Arrival Notices), MBL, CFS, and IGM details to customers ahead of vessel arrival.

Coordination & Tracking:

• Liaised with overseas agents, CHAs, shipping lines, and co-loaders to ensure seamless cargo movement and timely updates.
• Tracked vessel and flight schedules via shipping line, consolidator, and airline platforms to monitor real-time movements and identify potential delays.
• Ensured timely CFS movements, especially for LCL shipments, with 48-hour turnaround and next-shift de-stuffing.

Financial & Administrative Tasks:

• Followed up on consolidator invoices and debit/credit notes from overseas offices.
• Ensured timely submission of invoices to customers based on agreed billing cycles (daily/weekly/fortnightly/monthly).
• Coordinated closely with the finance team to follow up on payments and reduce outstanding dues.

Key Responsibilities:

Air Freight Operations:

• Managed complete air freight operations, including booking, flight schedule coordination, cargo tracking, and final delivery.
• Acted as a single point of contact for clients across multiple branches, ensuring consistent service quality and communication.
• Negotiated freight rates with airlines and overseas agents to secure cost-effective solutions and maintain healthy margins.
• Coordinated closely with internal teams for month-end closure activities and accurate accrual submissions.

Customer Service & Communication:

• Independently handled customer queries and escalated complaints, ensuring timely resolution and customer satisfaction.
• Followed up regularly with customers for payment collections, helping to minimize outstanding dues and reduce overdue days.
• Maintained proactive communication on shipment status, delays, and documentation requirements.

Documentation & Compliance:

• Prepared and submitted Import General Manifest (IGM) filings for all inbound air shipments, ensuring adherence to customs regulations.
• Handled documentation for LC (Letter of Credit) shipments, ensuring compliance with bank and trade requirements.
• Managed BRO (Bill of Re-entry) processes, including obtaining necessary approvals and coordinating re-import documentation.
• Ensured all shipment procedures were executed in alignment with agreed Incoterms (e.g., EXW, FOB, CIF, DDP), interpreting buyer/seller responsibilities accurately.
• Generated and maintained Daily Status Reports (DSRs) for internal stakeholders and clients, providing visibility into shipment progress.
• Processed AP/AR invoices, followed up on debit/credit notes with overseas agents, and ensured timely receipt and verification of airline/liner invoices.
• Conducted web tracking and follow-ups with liners/airlines to monitor shipment status and proactively resolve discrepancies.