Krishnakumar Nagarajan
Associate Manager - Payment Fraud
Summary
Managed Fraud Analytics and proudly offering over 6 years' experience data analysis and fraudulent pattern identification. A determined professional known for reviewing and identifying suspicious activity. Offering a relentless commitment to finding solutions to problems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Associate Manager - Payment Fraud
Poshmark
Chennai, India
03.2023 - 06.2024
- Scrutinized incidents in which credit card fraud was alleged to have occurred
- Determined existing fraud trends by analyzing accounts and transaction patterns
- Used multiple data sources to derive end-to-end fraud performance metrics
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Streamlined processes for increased efficiency and cost savings within department.
- Facilitated effective communication across departments to ensure seamless project execution.
Team Leader - Fraud Analytics and Billing
Foodhub Software Solutions Pvt Ltd
Chennai, India
08.2022 - 03.2023
- Connected patterns for underlying account associations to discover undetected fraud
- Tracked chargeback activity to identify best practices for determining fraud
- Managed 3 teams & supporting operations in UK, IRE, & ANZ, with automation as the key focus
- Managed & audited revenue channels, recover assets and manage inventory
- Identify scope for automation, create automation plan and manage delivery
- Delivered 3 Automation projects saving £250K in overhead cost, annually
- Transformed an ill-performing process resulting in an additional £150k annual revenue
Senior Fraud Analyst
Foodhub Software Solutions Pvt Ltd
Chennai, India
12.2018 - 07.2022
- Lead end to end Fraud Analytics, identified patterns and classified suspected fraudulent customers into various profiles which eliminated potential loss of around £150000 a month
- Ideated Value Stream Mapping, process stitch and approver checker method in various departments which reduced 14 FTE (head count) to the maximum in a department
- Worked with BI team in creating Quicksight dashboards which could classify suspicious activities by customers in all aspects (fake orders, chargebacks, wallet transactions, high Average order Value customers, loyalty points)
- Determined existing fraud trends by analyzing accounts and transaction patterns
- Optimized sales process by identifying duplicate sales and proposing improved rules to approve a sale
- Worked with BI team to create a dashboard which populates the details of clients who calls us frequently pertaining to the same issue to other in order to improve the CSAT.
Senior Associate
Tata Consultancy Services
Chennai, India
03.2016 - 02.2018
- Worked closely with customers in filling the process gaps, to increase the SLA and productivity
- Prepared detailed reports and presented that to the customer for accurate analysis which resulted in continuous improvement in process and reduction in RTT for critical issues
- Resolved critical customer issues and established Corrective Action Preventive Action (CAPA) for the same
Customer Support Specialist
Lycatel BPO Pvt Ltd
Chennai, India
03.2015 - 02.2016
- Worked as customer care specialist, handled escalations and documented clear process for support team to follow to reduce analysis time
- Identified gaps in features that can reduce support time and worked closely with development team and added to dashboard
Education
B.Tech - Computer Science And Engineering
SASTRA University
Thanjavur, India 05.2001 -
Skills
Risk Assessment
Fraud Investigation
Transaction Reviewing
Basic Data protection laws
Certification
Lean Six Sigma Green Belt Certification Full Professional Proficiency
Timeline
Associate Manager - Payment Fraud
Poshmark
03.2023 - 06.2024
Team Leader - Fraud Analytics and Billing
Foodhub Software Solutions Pvt Ltd
08.2022 - 03.2023
Lean Six Sigma Green Belt Certification Full Professional Proficiency
11-2021
Senior Fraud Analyst
Foodhub Software Solutions Pvt Ltd
12.2018 - 07.2022
Senior Associate
Tata Consultancy Services
03.2016 - 02.2018
Customer Support Specialist
Lycatel BPO Pvt Ltd
03.2015 - 02.2016
B.Tech - Computer Science And Engineering
SASTRA University
05.2001 -