Krishnakumar Nagarajan
Associate Manager - Payment Fraud
Summary
Managed Fraud Analytics and proudly offering over 6 years' experience data analysis and fraudulent pattern identification. A determined professional known for reviewing and identifying suspicious activity. Offering a relentless commitment to finding solutions to problems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Associate Manager - Payment Fraud
Poshmark
03.2023 - 06.2024
- Scrutinized incidents in which credit card fraud was alleged to have occurred
- Determined existing fraud trends by analyzing accounts and transaction patterns
- Used multiple data sources to derive end-to-end fraud performance metrics
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Streamlined processes for increased efficiency and cost savings within department.
- Facilitated effective communication across departments to ensure seamless project execution.
Team Leader - Fraud Analytics and Billing
Foodhub Software Solutions Pvt Ltd
08.2022 - 03.2023
- Connected patterns for underlying account associations to discover undetected fraud
- Tracked chargeback activity to identify best practices for determining fraud
- Managed 3 teams & supporting operations in UK, IRE, & ANZ, with automation as the key focus
- Managed & audited revenue channels, recover assets and manage inventory
- Identify scope for automation, create automation plan and manage delivery
- Delivered 3 Automation projects saving £250K in overhead cost, annually
- Transformed an ill-performing process resulting in an additional £150k annual revenue
Senior Fraud Analyst
Foodhub Software Solutions Pvt Ltd
12.2018 - 07.2022
- Lead end to end Fraud Analytics, identified patterns and classified suspected fraudulent customers into various profiles which eliminated potential loss of around £150000 a month
- Ideated Value Stream Mapping, process stitch and approver checker method in various departments which reduced 14 FTE (head count) to the maximum in a department
- Worked with BI team in creating Quicksight dashboards which could classify suspicious activities by customers in all aspects (fake orders, chargebacks, wallet transactions, high Average order Value customers, loyalty points)
- Determined existing fraud trends by analyzing accounts and transaction patterns
- Optimized sales process by identifying duplicate sales and proposing improved rules to approve a sale
- Worked with BI team to create a dashboard which populates the details of clients who calls us frequently pertaining to the same issue to other in order to improve the CSAT.
Senior Associate
Tata Consultancy Services
03.2016 - 02.2018
- Worked closely with customers in filling the process gaps, to increase the SLA and productivity
- Prepared detailed reports and presented that to the customer for accurate analysis which resulted in continuous improvement in process and reduction in RTT for critical issues
- Resolved critical customer issues and established Corrective Action Preventive Action (CAPA) for the same
Customer Support Specialist
Lycatel BPO Pvt Ltd
03.2015 - 02.2016
- Worked as customer care specialist, handled escalations and documented clear process for support team to follow to reduce analysis time
- Identified gaps in features that can reduce support time and worked closely with development team and added to dashboard
Education
B.Tech - Computer Science And Engineering
SASTRA University
Thanjavur, India 05.2001 -
Skills
Risk Assessment
Fraud Investigation
Transaction Reviewing
Basic Data protection laws
Certification
Lean Six Sigma Green Belt Certification Full Professional Proficiency
Timeline
Associate Manager - Payment Fraud
Poshmark
03.2023 - 06.2024
Team Leader - Fraud Analytics and Billing
Foodhub Software Solutions Pvt Ltd
08.2022 - 03.2023
Lean Six Sigma Green Belt Certification Full Professional Proficiency
11-2021
Senior Fraud Analyst
Foodhub Software Solutions Pvt Ltd
12.2018 - 07.2022
Senior Associate
Tata Consultancy Services
03.2016 - 02.2018
Customer Support Specialist
Lycatel BPO Pvt Ltd
03.2015 - 02.2016
B.Tech - Computer Science And Engineering
SASTRA University
05.2001 -
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