KRISHNAKUMAR NAIR
Customer Service
SHARJAH
Summary
Detail-oriented and proactive Customer Service Executive with 1 year of experience in a fast-paced B2B environment. Skilled in tracking and managing client packages, resolving inquiries efficiently, and ensuring timely communication across logistics and operations teams. Adept at building strong client relationships through consistent follow-ups, accurate reporting, and a solution-focused approach. Committed to delivering excellent service and supporting operational efficiency to enhance overall client satisfaction.
Overview
14
14
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Sales Coordinator cum Administrator
AL MASAOOD OIL
02.2021 - Current
- Prepare sales/rental Quotations, sales agreements & associated documents, worked in ERP system to update sales orders
- Maintain organized sales records and report month-end goal setting to senior management team
- Support senior management by completing orders and keeping customers informed of delays and delivery dates
- Contribute to overall customer satisfaction by promptly answering emails and handling orders by phone
- Establish active communication and engagement with sales representatives to ensure that orders are processed promptly
- Liaise with procurement and accounts for executing of orders and liaise with principals (like Enerpac & Ega Master)
- Coordinate with Logistics of equipment delivery and return, coordinate customer equipment requirements with sales and operations/shop personnel
- Prepare monthly invoices including manual invoices, credit notes, statements, coordinate with customers to regularize paperwork including LPO follow-ups, LPO amendments, Performa invoices etc.
- Responding to complaints from customers and give after-sales support when requested
- Handling processing of all orders with accuracy and timeliness
- Inform clients of unforeseen delays or problems.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Improved productivity by increasing customer communication and responding to feedback
Rental Coordinator cum Admin Assistant
Red-D-Arc Middle East LLC
04.2017 - 12.2020
- Www.red-d-arc.com
- Prepare rental Quotations, rental agreements & associated documents, worked in CRM and Navision system to update rental orders
- Coordinate with Logistics of equipment delivery and return, coordinate customer equipment requirements with sales and operations/shop personnel
- Prepare monthly invoices including manual invoices, credit notes, statements, coordinate with customers to regularize paperwork including LPO follow-ups, LPO amendments, Performa invoices etc.
- Ensure customer cards and documents are updated periodically
- Assist in quarterly inventory taking for both FA parts, Reconciling and preparing RO summaries as and when required by customers
- Handle Incoming sales calls, updating customer records on timely manner and performs other assigned tasks and duties as and when required.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Worked well in team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Sales Coordinator/ Accounts Assistant
Technical Parts EST
03.2013 - 03.2017
- Www.technicalparts.com
- CRM work, quoting prices, placing an order, following up of payment with customers, data entry, Execution of orders
- Purchasing materials, delivery of items, worked in E-commerce, ERP used (Sun system, Vision, Focus7)
- Carrying out administrative tasks such as data input, processing information, Completing paperwork and filing documents
- Tracking sales order to ensure that they are scheduled and sent out on time, sourcing of materials, liaising with all team members
- Make monthly accounts receivables / payable statement with ageing analysis
- Posting of bank payment, journal vouchers, purchase bills and cash voucher in SUN system
- Managing all statutory payments related to telephone , water and Electricity
- Previous Organization
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Improved productivity by increasing customer communication and responding to feedback.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Executive
Viraj Profiles Ltd
10.2011 - 02.2013
Education
POST GRADUATE DIPLOMA IN FOREIGN TRADE - FOREIGN TRADE
INDIAN INSTITUTE OF COMMERCE TRADE
BSc - Environmental Science & Water Management
NSS College Cherthala
Skills
Customer Service
Excellent Communication
Leadership
Teamwork
Microsoft Excel
Microsoft office
Multitasking
Time Management
Self Confidence
Certification
ADVANCED CERTIFICATION IN DATA ANALYICS FOR BUSINESS BY IITM PRAVARTAK (A TECHNOLOGY INNOVATION HUB OF IIT MADRAS)
Timeline
Sales Coordinator cum Administrator
AL MASAOOD OIL
02.2021 - Current
Rental Coordinator cum Admin Assistant
Red-D-Arc Middle East LLC
04.2017 - 12.2020
Sales Coordinator/ Accounts Assistant
Technical Parts EST
03.2013 - 03.2017
Executive
Viraj Profiles Ltd
10.2011 - 02.2013
POST GRADUATE DIPLOMA IN FOREIGN TRADE - FOREIGN TRADE
INDIAN INSTITUTE OF COMMERCE TRADE
BSc - Environmental Science & Water Management
NSS College Cherthala
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