Summary
Overview
Work History
Education
Skills
Profile Value
Certification
Passport
Accomplishments
Software
Interests
Personal Information
Disclaimer
Timeline
Generic

Krishnakumar Natarajan

Service Delivery Manager
No 54/1 Panchaliamman Koil Street Arumbakkam Chennai TamilNadu

Summary

Qualified and experienced Supply Chain Management professional with an overall experience spanning close to 13 plus years. Currently exploring a challenging assignment with an organization of repute.

Overview

13
13
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

Service Delivery Manager

Atos Global IT Solutions And Services
Chennai, Tamil Nadu, India
02.2022 - Current

PROCURE TO PAY & ASSET LIABILITY MANAGEMENT

  • Represent America’s Procure to Pay Process Operations and Assumed to be leader of 14-member team
  • Responsible to handle the Outsourced team with quality work inputs and ensure regular targets on invoicing process, covering 50 plus legal entities.
  • Communicate with Vendor's leadership and achieve determine terms and availability.
  • Devise purchasing instructions and policies and ensure proper procedure from both company and vendor.
  • Resolve issues with regular workflow and Production in connect with releasing purchase orders!
  • Develop and implement KPI Metrics for Outsourced team.
  • Manage staffing level for Procure to pay process!
  • Responsible to Process and Approve Capital Purchases across Americas as Regional Business Unit
  • Maintained proper staffing levels to guarantee timely and accurate deliveries
  • Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals

Analyst -Procure to Pay Reporting & Support

Atos Global IT Solutions And Services Private Ltd
Chennai
01.2019 - 01.2022
  • Managed 20 Plus Procurement Process Reporting includes Purchase order Report's, Blocked & Parked Invoices
  • Handling day to day operation's with Third party Procure to pay team
  • Supporting user Queries into Ariba Guided Buying Issues across North America Entities
  • Conducted performance reviews each Month, offering praise and recommendations for improvement
  • Input analysed and reported on data covering all aspects of procurement operations
  • Drove operational improvements which resulted in time management and improved process flow.
  • Validated results and performed quality assurance to assess accuracy of data
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges
  • Optimized core processes to improve business performance and operational agility
  • Assessed data modelling and statistics to integrate high-level business processes with data rules

Senior Executive Supply Chain

Theeksha Fortune Gifting Solutions
Chennai
09.2017 - 12.2018
  • Setting up Procurement Strategy and Deploying best Procurement Practices
  • Planning /monitoring operations of Purchases
  • Developing plans to improve t Procurement process by cost cutting and saving
  • Ensuring Proper Communication & Schedules to Suppliers with necessary PO and RFQ for new developments
  • Collecting quotations, making comparative statement, finalizing Vendors & negotiations
  • Developing long-term partnerships with suppliers; Tracking supplier performance to ensure meeting of service, cost, delivery and quality norms
  • Ensuring Proper tracking for making payment to Suppliers and smooth relationship with Finance Department for making effective Payments
  • Responsible for import business needs for Merchandising products
  • Trained, mentored and supported team members with respect to Retail brand merchandising
  • Planned and implemented cost control measures to control expenses of department.
  • Increased sales 2 Crore INR through aggressive sales program overhaul, market campaigns and new product launches
  • Hired and managed 5 new Supply Chain Interns to drive business growth
  • Enabled revenue generation by pursuing partnerships, sourcing funding, and capitalizing on market opportunities
  • Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email
  • Developed effective business strategies to capitalize on emerging market trends
  • Shaped solutions and approaches by leveraging trends in customer marketplaces and industries
  • Aligned organizational objectives with company mission to increase business growth and integrate work strategies
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership
  • Established and directed successful programs focused on Supply Chain practices
  • Streamlined operations to maximize business efficiency and profits

Assistant Operations Manager

Prime Side Retail Private Limited - PARISERA
Chennai
12.2015 - 08.2017
  • Responsible for managing complete supply chain operations along with general administration includes 35 Luxury Brands
  • Liaised with merchandising and vendor team in expediting products to customers
  • Coordinated with shipping partners in packaging and dispatching products to customer's doorstep
  • Seamlessly handled reverse shipping and its associated formalities
  • Involved in budgeting department's costing and ensured that workings are well within budgetary constraints
  • Coordinated hassle free movement of shipments and consisted met agreed turnaround times leading to higher levels of customer satisfaction
  • Prepared and submitted reports detailing performance metrics to management
  • Tracked vendors and followed up with vendors to enable speedy supply of product
  • Raised quality issues with vendors and sorted them through effective coordination
  • Ensured that ordered products reach customers within stipulated timelines.
  • Taught employees how to collaborate on daily job tasks and achieve service targets
  • Supervised operations team to support operational excellence and excellent customer service
  • Introduced new methods, practices, and systems to reduce turnaround time
  • Stayed up-to-date with industry trends and best practices to improve skills and organizational operations
  • Performed statistical analyses to gather data for operational and forecast team needs

ERP Functional Consultant - Epicor SCM

RheinBrucke IT Consulting Services Private Limited
Chennai
09.2014 - 09.2015
  • AS-IS study for intensive understanding of existing business processes and documenting business and workflow diagrams
  • Preparation of Process Quality Document (PQD)/Design Book, for various processes to be implemented on Client site
  • GAP Analysis to figure out variation and exceptions of existing business practice to standard software functionalities
  • Configuration of Basic & Master data like customer and vendor master, tax master, GL account master, inventory / item master, tax structure definition along with its applicability
  • Writing of Functional specification for customization requirements and follow-up for validation
  • Prepared data collection templates as per data requirements in terms of TO-BE and system specifications for various masters
  • Compilation, correction and validation of User data for final migration into ERP Application
  • Migration of Master Data and Transaction Data through Epicor DMT Tool for Data Migration
  • Mapped processes with Application in Test Environment for - getting UAT clearance for same, along-with identification of process gaps
  • Uploading and confirming opening balances
  • Configuration of Permission sets and Custom Fields
  • Go Live and Post Implementation Support.

Supply Chain Executive

Eyantra Industries Private Limited
Chennai
04.2012 - 01.2013
  • Handling Overall Chennai Branch For Corporate Stationery Procurement - Key Account's
  • Analysed, optimized and oversaw inventory procedures to improve supply chain operations
  • Uncovered most cost-effective shipping modes and schedules, saving
  • Developed solutions to address problems in distribution and transportation of products
  • Assessed vendor operations according to quality benchmarks and standards
  • Facilitated change management strategies and incorporated functional area infrastructure to support demand planning and supply initiatives.
  • Uncovered most cost-effective shipping modes and schedules, saving 50,000 INR Quarterly
  • Analyzed, optimized and oversaw inventory procedures to improve supply chain operations
  • Negotiated contracts with suppliers and customers

Asset Operations Officer

India Infoline Limited
Chennai
05.2011 - 02.2012
  • Handling More than 350 Branch assets includes both property and IT assets and maintaining 1 lac Square Foot warehouse with detailed inventory
  • Kept detailed track of asset maintenance
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Prepared packages for shipment, pickup and courier services for prompt delivery to branches
  • In charge for Asset Operations issues across TamilNadu, India
  • Performed frequent branch audits.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales
  • Optimized business processes to foster operational efficiency
  • Verified compliance with best business practices throughout organization
  • Interfaced with department heads to establish tracking mechanisms and processes that created clear and effective information flow internally

Education

Diploma in Logistics & Supply Chain Management -

Madras University
Chennai, Tamil Nadu
08.2012 - 12.2013

Master of Commerce - Finance & Control

Alagappa University
Karaikudi, Tamil Nadu
06.2010 - 07.2012

Master in Business Administration - Human Resources

Bharathidasan University
Tiruchirappalli, Tamil Nadu
07.2008 - 04.2010

Bachelor of Business Administration - Business Administration

Ramakrishna Mission Vivekananda College
Chennai, Tamil Nadu
07.2005 - 05.2008

Skills

    Operations Support

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Profile Value

  • Profound knowledge in handling and discharging duties related to Supply Chain Management, IT Procurement Operations & Logistics Management.
  • Proven ability to identify new vendors, negotiating pricing and supply terms and finalizing contracts.
  • Competent in leading and implementing process improvement activities aimed at achieving process excellence.
  • Excellent knowledge of ERP packages such as Epicor, Ramco On Demand ERP (RODE 2.0), Tally ERP and SAP Business One, R3, SAP 4 HANA MM Module.
  • Leverages finely honed communication skills to generate positive outcome among colleagues and peers.
  • A keen planner, highly organized, self-motivated with a history of achieving personal and organizational objectives consistently.
  • Excellent communication and presentation skills, the ability to think strategically, and the willingness to be flexible to address the variety of projects that arise.
  • Resourceful in interfacing with vendors, conducting independent negotiations with them for securing cost-effective purchases on time and as per quality structures.

Certification

Diploma in Computer Application

Passport

Z4554821 valid till 11-06-2028

Accomplishments

  • Supervised team of 24 staff members.
  • Gold Accolade Winner for Extreme Business Support

Software

SAP Ariba

SAP 4 HANA MM

Service Now

SAP Business One

Tally Prime

Interests

Business Consulting

Personal Information

  • Date of Birth: 05/09/88
  • Marital Status: Married

Disclaimer

All the above mentioned information are all true to my knowledge

Timeline

Service Delivery Manager

Atos Global IT Solutions And Services
02.2022 - Current

Analyst -Procure to Pay Reporting & Support

Atos Global IT Solutions And Services Private Ltd
01.2019 - 01.2022

Senior Executive Supply Chain

Theeksha Fortune Gifting Solutions
09.2017 - 12.2018

Assistant Operations Manager

Prime Side Retail Private Limited - PARISERA
12.2015 - 08.2017

ERP Functional Consultant - Epicor SCM

RheinBrucke IT Consulting Services Private Limited
09.2014 - 09.2015

Diploma in Logistics & Supply Chain Management -

Madras University
08.2012 - 12.2013

Supply Chain Executive

Eyantra Industries Private Limited
04.2012 - 01.2013

Asset Operations Officer

India Infoline Limited
05.2011 - 02.2012

Master of Commerce - Finance & Control

Alagappa University
06.2010 - 07.2012

Master in Business Administration - Human Resources

Bharathidasan University
07.2008 - 04.2010

Bachelor of Business Administration - Business Administration

Ramakrishna Mission Vivekananda College
07.2005 - 05.2008
Diploma in Computer Application
Diploma in Business Accounting and Application
Krishnakumar NatarajanService Delivery Manager