Krishna Kumar Perumal
Chennai
Summary
Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Agile Scrum Master
Freelance Agile scrum
Copenhagen
05.2021 - 11.2023
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies
- Evangelized agile as strategic asset of culture and business value, inspiring teams in implementation of new tools and techniques
- Worked effectively with multiple Scrum teams both internally and offshore
- Led sprint reviews and planning meetings to promote full team engagement
- Anticipated impediments to team delivery involving cultural barriers and logistical challenges
- Applied agile methodology to shorten cycle time and achieve target margins
- Promoting DevOps capabilities and mindset in team
- Supported team using servant leadership style and leading by example.
- Managed risks proactively by anticipating potential issues and creating mitigation plans.
- Developed metrics for tracking progress and measuring team performance against goals.
- Collaborated closely with product owners to prioritize backlog items based on business value and stakeholder needs.
- Established strong relationships with stakeholders, aligning expectations and maintaining open lines of communication throughout projects.
- Conducted sprint reviews and retrospectives, fostering a collaborative environment for feedback and improvement.
- Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Fostered an environment of trust among team members through regular check-ins, open communication, and honest feedback.
- Improved project delivery timeframes through effective backlog management and sprint planning.
- At the end of each sprint conducted sprint Retrospective meetings such as circle celebration, Sad Mad Glad techniques so each stake holders can freely express their opinions and suggest improvement measures.
- Effectively tracked the progress of workflow, Monitoring sprint progress using relevant metrics (burn-down charts, velocity, etc)
Senior Customer Service Representative
HCL technologies
Chennai
02.2018 - 04.2021
- Engaged clients in person and over phone to answer questions and address complaints
- Processed, scheduled, and executed customer orders for new and established customers
- Leveraged consistent, successful strategies to meet and exceed performance goals
- Greeted customers and listened closely to problems described to determine solutions
- Coached new team members on service techniques and provided scoring through quality assurance program
- Proactively addressed customer concerns to prevent escalations and complaints.
Senior Customer Service Representative
SITEL India private limited
Chennai
11.2013 - 11.2017
- Maintained excellent consistency in conversation with smaller number of customers and making more sales leads to good closing rate
- Performed on different scenarios with new and existing subscribers focusing on their problems and keeping them in comfort zone with good rapport
- A senior sales executive typically has a strong sales management background, and a proven track record of success in sales
- Transport business efforts into meaningful reports
- Expert in explaining deeply about quality and reliability of product
- Provided training for new staff members regarding customer handling, strong product, process knowledge and overcoming objection skills.
Desktop Support Engineer
Omnitech info solutions
Chennai
08.2012 - 06.2013
- Removed malware, ransomware, and other threats from laptops and desktop systems
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations
- Configured hardware, devices, and software to set up workstations for employees
- Maintained servers and systems to keep networks fully operational during peak periods.
Education
Bachelor of Engineering - Electronics And Communication Engineering
M.A.R College of Engineering and Technology
05.2012
Skills
- Agile Coaching
- User Story Creation
- Backlog Grooming
- Product Owner Collaboration
- Adaptive Leadership
- Servant Leadership
- Sprint Review Facilitation
- Sprint Retrospective Facilitation
- Agile Metrics Tracking
- Stakeholder Management
- Workflow Analysis
- Sprint Planning
- Resource Allocation
- Backlog management
Certification
- Professional Certified Scrum Master
- Cisco certified Network Associate
Personal Information
Title: Scrum Master
Languages
- English, Excellent
- Tamil, Excellent
- Danish, Average
Timeline
Agile Scrum Master
Freelance Agile scrum
05.2021 - 11.2023
Senior Customer Service Representative
HCL technologies
02.2018 - 04.2021
Senior Customer Service Representative
SITEL India private limited
11.2013 - 11.2017
Desktop Support Engineer
Omnitech info solutions
08.2012 - 06.2013
Bachelor of Engineering - Electronics And Communication Engineering
M.A.R College of Engineering and Technology
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