Krishnamanohar

• Optimize availability of IT infrastructure, systems, and services to meet commitments IBM-Kyndryl has made to its clients in cost-effective manner.
• Serving as point of liaison between business process services, client leadership and leading innovative processes for continual service improvement.
• Lead availability management activities and process on accounts.
• Assuring that services and components are designed and delivered to meet their availability targets.
• Reasonable Technical skillset to understand architecture and deep knowledge of customer environment.
• Provide holistic view of customer’s environment and make recommendations to improve overall service.
• Driving global cross functional teams collaboration initiatives.
• Responsible for identification,mitigation and communication of risk to business & support functions.
• Promote monitoring systems to enable speedy detection and remediation of potential and actual IT failures.
• Proactively identify cost-effective availability improvements within availability plan.
• Influence design of services and components to align with business needs.
• Initiate infrastructure changes to promote better system availability.
• Use information about problems and incidents to analyze availability challenges and eliminate chronic issues.
• Ensuring that all existing services deliver levels of availability agreed upon with business in SLAs.
• Working with CA and ensuring all new services are designed to deliver levels of availability required by business and validation of final design meet minimum levels of availability for IT services as agreed upon by business.
• Assist in investigation & diagnosis of all Major Incidents & associated Problems that may cause availability issues or unavailability of services or components.
• Monitoring of actual IT Availability achieved against SLA targets and to provide range of IT Availability reporting to ensure that agreed upon levels of availability, reliability and maintainability are measured and monitored on ongoing basis.
• Proactively improving availability wherever possible and optimizing availability of IT Infrastructure to delivery cost effective improvements that deliver tangible benefits to business.
• Creating, maintaining, and regularly reviewing forward-looking Availability Plan.
• Working with CA & FA to ensure that the levels of IT availability required are cost justified.
• Working with Internal & Eternal audit teams, compliance teams to implement audit policies and meet the audit requests & requirements.
• Assessing critical changes for their impact on all aspect of Availability.
• Join weekly Account team meetings where DPE, SILs and others are invited to review past trends on availability and review future design of any new upcoming systems from availability standpoint.
• Participate in IBM & Client Meetings where Service Levels discussions are performed impacting systems availability.
• Enable Account PE / DPE / CA / SIL with appropriate reports indicating week on week posture of Service Availability.
• Provide inputs to DPE for CDP preparation for information related to past trends and future targets for systems availability.
• Review & Manage Risk which has the potential to impact the Service Availability & SLAs.
• Collaborate with DPE, SIL & CA to look for ways to improve Service Availability through innovation and automation.
• Help account to reduce to cost on high availability of systems.
• Responsible that Contract System / Service Availability SLAs are met / exceeded.
• Responsible to apply, manage, maintain Availability Management Process and related exceptions (if any) on given account or set of accounts.

• Remarkable experience in managing AS400 systems.
• Working knowledge on AS400 operations and Administration.
• User profiles management, maintenance of security standards, Creation/Troubleshooting and maintenance of subsystems.
• Installation of PTF’s, Working with Jobs, scheduling, troubleshooting Backup and recovery media services.
• Code promotion activities using Aldon, Onepas & Turnover tools.
• Backing up the system as per customer requirement, generating recovery and media movement reports, Restoration of objects on demand.
• Working with control groups and IPL options.
• Knowledge on LPAR & HMC technologies.
• Working knowledge on Backup and Disaster recovery planning activities.
• Co-ordination with hardware team & engineer’s for resolving hardware issues.
• Performing preventive and corrective maintenance on AS400 servers to increase their productivity.
• Working on job schedulers ROBOT, AJS/Native Job Schedulers.
• Documentation of critical activities, assets, software’s, and licensing.
• Preparing daily workloads for staff & co-coordinating the daily allocation of work.
• Ensuring all records are entered and updated correctly for audits.
• Providing prompt and accurate information on individual performance.
• ITIL activities: Coordinating during major changes, Approving/performing changes, proactive participation in change planning, Problem /change analysis and management.
• Additional Initiatives:.
• Actively driving PAN India AS400 Automation project as a part of SOLO/BPO projects.
• Successfully trained team members and implemented Agile concepts applicable for the team.
• Motivating the team to achieve high standards and KPI (Key Performance Index) targets.
• Handling new client enquiries and acting as the face of the business.
• Dealing with and resolving problems and issues which arise.
• Mentoring and training up new staff.
• Arranging weekly team meetings, focusing on targets & achievements.
• Implementing new initiatives.
• Worked on team compliance issues, educating team on compliance and audits.
• Participated in IBM and supported clients internal & external audits.

Mainframes Production Control:

· Provide Primary Support for Scheduling activities on Control-M.

· Responsible for Batch Scheduling on Control-M.

· Maintain and review batch job schedule as per user requirements.

· Update Schedule for every Month, Quarter, Half yearly and year end

activities.

· Updating and creating Scheduling calendars as per user requirements.

· Create and Maintain Event Triggers using CMEM.

· Handle Job rerun and Restart when required.

· Ensure availability of the CICS onlines as per customer requirements.

· Maintain and modify job streams in existing job schedules and

creating new job Schedules.

· Update new day Process jobs when new schedules are created.

· Participate in DR Activities and provide Batch changes as per

customer requirements for DR.

· Hands on Control-D Reporting.

· Provide 24*7 on-call support.

· Update new day Process jobs when required.

· Represent the Scheduling team during Weekly, CAB, DR and Time change activity calls.

· Provide Support for validations during Control-M Product Upgrades and Patches.

· Create and Maintain documentation.

· Provide Permanent Solution to incidents occurring regularly and help in Problem Determining.

• Handling calls and troubleshooting over phone for resolving issues based on windows operating system and Active Directory.
• Providing remote support to resolve issues.
• System optimization support.
• Resolving, escalating and assigning tickets based on priority.
• Mentoring new agents on floor.
• Maintaining team in absence of Manager.

• Troubleshooting applications based on Mac OS.
• Providing desktop support and resolving issues over phone.
• Creating case notes and providing ticked ID to customers over phone and forwarding it to next level.
• Troubleshooting different generation’s iPods and its applications over phone.
• Maintaining team in absence of TL.