Summary
Overview
Work History
Education
Skills
Handy
Personal Information
Languages
Languages
Timeline
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Krishna Mohan Singh

Patna

Summary

I have vast 16+ years of experience in end to end delivery project and the practice of service assurance enables to identify faults in the network and resolve these issues promptly so as to minimize service downtime. The practice also includes policies and processes to proactively pinpoint, diagnose and fix service quality degradation or device malfunctions before subscribers are impacted. New Project Started, Resource planning, Manpower Recruitment, Team Formation, Onsite Training for Quality Installation, Commissioning, Alarms extension, Troubleshooting and AT. Customer Relationship Management, sign off and invoice billing support for BSNL Bihar Circle. Managing E 2 E and Leading team of 35 Members. Network traffic management Service level agreement (SLA) monitoring Trouble ticket management Previously I was associated with Bluetown india Pvt Ltd - State Head Project (O&M), Shyam Telecom (Manager), Innovis Telecom Services Ltd, Myanmar, RAN Lead, Alcatel-Lucent India Pvt Ltd Assistant Manager and Reliance Communication Senior Engineer. Expert in Installation & commissioning of BTS, Microwaves, BSCs and Transcoders over Abis, A & Ater interfaces. Expertise in Troubleshooting of hardware alarms and planning to reduce outages regarding microwave & transmission failure. Good knowledge in evaluating performance of Node B, BSC & transmission with optimization & up gradation of network system. Experience working in fast paced situation requiring flexible behavior and the ability to set and react to priorities. Deep Knowledge in managing operations & maintenance, optimization of various telecom equipment in reducing downtime and enhancing operational effectiveness of equipment. Good communication & interpersonal skills with strong analytical, problem solving and organizational abilities. Assets finalization as per market requirements for Telecom Infrastructure items like DG sets, Tower Shelters, SMPS, Servo stabilizer, and Battery Bank

Overview

9
9
years of professional experience

Work History

State Head Project (O&M)

Bluetown india Private Ltd
12.2023 - 06.2024
  • Installed 3500 Access Point and 750 sites under Government project for BSNL State Health Society Bihar (SHSB WIFI Project)
  • New Project Started, Resource planning, Manpower Recruitment, Team Formation, Onsite Training for Quality Installation, Commissioning, Alarms extension, Troubleshooting and AT
  • Business Development as well as timely implementation of projects
  • AT and Commissioning Certification of Passive and Active Network
  • Liasoning with Govt
  • Authority to get NOC for AP Installation of Sites
  • Prepare and update the implementation programming cooperation with the Project and Electrical Works manager
  • Project planning and control Capex/Opex for the network
  • Site Supervision and quality assurance during construction of works
  • Develop System to manage safety and quality assurance on sites
  • To prioritize faults to meet customer demands within the required time frame with strong analytical skills
  • Sense of responsibility to complete tasks assigned on time and in proper manner
  • Operation and maintenance of all Access point sites for maintaining Network Uptime
  • Based on outage analysis & take necessary action to minimize the repetitive fault
  • Fault management skills like events, trap, logging, alarm with minimum downtime
  • Responsible for complete implementation of project in Bihar circle for BSNL, SHSB Project
  • Sense of responsibility to complete tasks assigned on time and in proper manner
  • Quality audit of Projects (Access Point/ Electrical/ Battery Infra) for sites
  • Customer interfacing for implementation planning & technical queries
  • To handle and analyze Customer Service Requests of complex and critical nature
  • Event Log Management, Configuration Management, Performance Management, Load Management
  • Quality control
  • Standardize and specify quality management activities at construction site; enable subcontractors to better understand project quality standards; key actions for site quality control and management and ensuring site quality meets standards and requirements
  • To lesioning with vendor for site Maintenance for all Active and Passive items
  • Give Instruction to Media Provider for early restoration of media outages and handling Vendor billing and circle manpower including site guards for smooth O&M operations
  • Hardware management – inventory in warehouse, deployed at site, in R&R, in transit and Quantity Required.

Manager - Bihar circle

Shyam Infratel Private Ltd. (VNL)
08.2015 - 09.2023
  • BSNL LWE Green Energy Solar Project and Operation of Bihar Circle
  • Handled Civil work of Tower, Solar and Battery Bank Foundation according to structural Diagram as per Soil test report
  • Handled Electrical work of Earthling Pit and their respective connection to Solar, BB and Tower as per Electrical diagram
  • Define and develop Day to Day activity and support the operational duties of the NOC 24
  • 7
  • Supervise and coordinate the activities of the NOC team during shifts, in order to deliver outstanding quality and service to our customer BSNL in compliance with SLA requirements
  • Managing and updating tools deployed for NOC like Zabbix, KPI Tool, and Trouble Ticket System
  • Performing O&M routine checking of Network /Daily health check-up of Network
  • Release upgrade and Profile Backup of OMC
  • Daily Activities tracker, Handover, Critical Outages Tracker update on Regular Basis
  • Report validation Daily/Weekly/Monthly reports (NWA, Data Availability etc.) Battery SOC Report & Dashboards for customer
  • Assist in coordinating operations and engineering teams in order to identify errors and anomalies
  • Identify and verify service impact to customers, and dispatch subject matter experts in support of problem resolution
  • Communicate with internal and customer-facing teams in support of status updates regarding open issues and implement actions in support of root cause analysis and problem remediation
  • Ensure the surveillance, organization, and back end support to all the team members of the NOC.

Ran Lead

Innovis Telecom Service Ltd
Myanmar
- 08.2015
  • Manage Services Project: Ooredoo Myanmar Location: Myanmar
  • Giving support to Integrate the NSN and ZTE Node B (NSN Multi Radio and ZTE ZXSDR8700)
  • Managing and leading Team of 25 FLM Engineer and for network rollout for Ooredoo Telecom Operator in Myanmar
  • Providing backend support to field engineers and monitoring of nodes in the concern zone
  • Capture pre and post health checkups of RNC and Node B during planned activity
  • Microwave Transmission planning, traffic capacity, traffic routing and network protection over NSN microwaves
  • Optimization of Microwave network for fiber ring protection (1+1)
  • Responsible for Operation and maintenance, performance monitoring and network trouble shooting
  • Responsible for ATER and Abis for 2G BTS and 3G RAN
  • Attending the KPI reports to minimize the network outages
  • Providing remote support to field engineers whenever necessary
  • Taking care of all Passive telecom infrastructure like, Tower, DG Sets, SMPS (-48V/+24V) Battery banks, PIU, Air conditioners etc.

Assistant Manager - BSS

Alcatel-Lucent (India) Ltd
PATNA
  • Monitoring of BSC/RNC, Transcoders and BTS for fault rectification
  • Analyzing Transcoder resources and inter-conversions of full rate, half rate devices etc
  • Involved in Radio Network Maintenance, monitoring & analyzing the performance of GSM/WCDMA/HSDPA network regularly on daily basis
  • Achieving the network parameters by monitoring the threshold levels of the KPI’s
  • Monitor NodeB performance: Air Interface, Call Success and Traffic, fault detection and visualization of the network in a 24x7 operational standards and efficiency
  • Generation of Network performance and analysis reports viz
  • Daily & Weekly OMCR reports for Monitoring of Key Statistics and then troubleshooting by the help of Raw Statistics
  • From NP Daily, we have planned for Capacity Expansion and Addition, and also implement the same in proper time duration
  • Parameters like feeder system, BTS installation and electrical installation, also includes verification of logical parameters
  • Quality control
  • Standardize and specify quality management activities at construction site; enable subcontractors to better understand project quality standards; key actions for site quality control and management and ensuring site quality meets standards and requirements
  • Knowledge in Battery bank, Delta, valure, Eltek, Emerson power plant Trouble free services
  • Responsibility for operation and maintenance of Telecom Power equipment’s for Providing Trouble free services
  • Carrying out configuration/database changes and upgradation for the network in coordination with RF planning within specific guidelines
  • Transmission: Operation & Maintenance of transmission network mainly based on various SDH/PDH equipment
  • Commissioning of SDH & PDH equipment’s like PASOLINK+ of NEC, Eclipse, Nokia flexi, Huawei, Ericsson minilink and, Huawei 620,605 SDH and PDH
  • Technical Support: Implementing effective customer support systems, helpdesk and their management
  • Coordinating with RF & Switch Team to resolve escalated calls and achieve higher customer satisfaction matrices; monitoring performance of field Trainees & Technicians providing necessary feedback
  • Troubleshooting all current alarm, and doing preventive maintenance of sites and BSCs
  • Ensured Incident Time line Report is created immediately after resolution
  • Analyzing Network KPIs and taking necessary actions to improve it with Network Planning Team on daily basis and Hourly basis
  • Continuously follow-up with support team for relevant notification updates per SLA
  • Analyzing site performance after integration through drive test measurements and/or OSS measurements, detecting eventual problems and recommending changes to fixing those problems
  • Notable Attainments: Ensured timely network up-gradation for BTS, Transmission & other O & M elements.

BSS-O&M Senior Engineer

Reliance Communication Ltd.
Bihar
  • Installation, Commissioning & Integration of ZTE, Motrola, Huawei BTS & Microwave
  • Installation of ZTE 8700, 8800 BTS AND BSC, Huawei 3900, & Motorola BSC and BTS
  • RFI of GSM/CDMA BTS and LOS Survey for microwave & P2P/P2MP Links
  • Carrying out Preventive Maintenance for all Base Station & CPE
  • To handle and analyze Customer Service Requests of complex and critical nature
  • Fault management skills like events, trap, logging, and alarm with minimum downtime
  • Event Log Management, Configuration Management, Performance Management, Load Management
  • Assets finalization as per market requirements for Telecom Infrastructure items like DG sets, Tower Shelters, SMPS, Servo stabilizer, and Battery Bank.

Education

B-Tech - Electronics & Communication

JRN Deemed University
Udaipur

Skills

  • End to end delivery project management
  • Service assurance
  • Fault identification and resolution
  • Network traffic management
  • Service level agreement (SLA) monitoring
  • Trouble ticket management
  • Installation & commissioning of BTS, Microwaves, BSCs, and Transcoders
  • Troubleshooting of hardware alarms
  • Performance evaluation of Node B, BSC, and transmission
  • Operations & maintenance management
  • Telecom equipment optimization
  • Communication & interpersonal skills
  • Analytical and problem-solving abilities
  • Assets finalization for telecom infrastructure items
  • Business development
  • Project planning and control
  • Quality assurance and control
  • Customer relationship management
  • Team management
  • Liasoning with government authorities
  • Safety management
  • Quality audit
  • Event log management
  • Configuration management
  • Performance management
  • Load management
  • Hardware management
  • Civil and electrical work management
  • NOC operations and management
  • Network monitoring and troubleshooting
  • Tools deployment and management
  • O&M routine checking
  • Network performance analysis and reporting
  • Capacity expansion and addition planning
  • Quality management at construction sites
  • Battery bank management
  • Transmission network operation & maintenance
  • SDH/PDH equipment commissioning
  • Technical support
  • Customer support systems implementation
  • Escalated call resolution
  • Incident timeline reporting
  • Network KPI analysis and improvement
  • Integration and drive test measurements
  • Installation, commissioning, and integration of BTS and microwave equipment
  • Preventive maintenance
  • LOS survey for microwave links
  • RFI of GSM/CDMA BTS
  • Link installation and connectivity planning
  • B-Tech in Electronics & Communication
  • English and Hindi language proficiency

Handy

7260819322

Personal Information

  • Passport Number: Available
  • Date of Birth: 02/22/86

Languages

English, Hindi

Languages

English, Hindi
First Language

Timeline

State Head Project (O&M)

Bluetown india Private Ltd
12.2023 - 06.2024

Manager - Bihar circle

Shyam Infratel Private Ltd. (VNL)
08.2015 - 09.2023

Ran Lead

Innovis Telecom Service Ltd
- 08.2015

Assistant Manager - BSS

Alcatel-Lucent (India) Ltd

BSS-O&M Senior Engineer

Reliance Communication Ltd.

B-Tech - Electronics & Communication

JRN Deemed University

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Krishna Mohan Singh