Krishnamoorthy D
EV EXPERIENCE MANAGER
Chennai
Summary
Highly motivated with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market, diligent about keeping merchandise presentable to maximize business revenue.
Overview
15
15
years of professional experience
4
4
Languages
Work History
EV EXPERIENCE MANAGER
MAHINDRA ELECTRIC AUTOMOBILE LTD
11.2024 - Current
- Led end-to-end EV customer experience across sales, delivery, charging, and after-sales.
- Managed dealer sales performance, EV retail readiness, and product training across network.
- Spearheaded rollout and uptime of EV charging infrastructure (home & public).
- Enhanced EV ownership journey by improving key touchpoints and increasing CSAT/NPS.
- Aligned cross-functional teams (R&D, service, marketing, dealers) to act on customer insights.
- Monitored key KPIs: dealer sales conversion, charger uptime, service TAT, and customer satisfaction.
Team Lead EV
FPL MG Motors
05.2022 - 10.2024
- Worked as Team Lead EV at FPL MG Motors, Perungudi from 25.05.2022 to 25.06.2023.
- Role : Team Leader
- As a Team Leader in FPL MG, Perungudi, I have engaged in the following works
- Exclusive operations on EV Customers
- Manage the structuring and closing of the deals with new customers.
- Sales planning and sales review.
- Produced daily, weekly and monthly activity reports and forecasts.
- Monitored and supervised sales team.
Team Leader
Kun Renault
12.2017 - 05.2022
- Worked as a Team Leader in Kun Renault, Kilpauk, Chennai from 6.12.2017 to 23.05.2022.
- Role : Team Leader
- As a Team Leader in Kun Renault, Kilpauk, I have engaged in the following works
- Manage the structuring and closing of the deals with new customers.
- Developed division’s main objectives and sales targets.
- Produced daily, weekly and monthly activity reports and forecasts.
- Monitored and supervised sales team.
- Followed up on opportunities uncovered by business development.
Senior Sales Consultant
AVENUE NISSAN
02.2014 - 11.2017
- Worked as a Senior Sales Consultant in AVENUE NISSAN, Ambattur, Chennai from 1.2.2014 to 28.11.2017.
- Role : Senior Sales Consultant
- As a Senior Sales Consultant in AVENUE NISSAN, Ambattur and MPL Ford Teynampet, I have engaged in the following works.
- Direct relationship with customer in sales.
- Preparing documentation like insurance, EMI, Payment follows up etc.
- Supporting the sales manager & handling the team members.
- Achieving 100% target.
Senior Sales Consultant
MPL Ford
02.2011 - 01.2014
- Worked as a Senior Sales Consultant in MPL Ford Teynampet, Chennai from 02.02.2011 to 31.1.2014.
Customer Relationship Officer (CRO)
airtel GPRS Technical process
- Worked as a Customer Relationship Officer (CRO) voice & non-Voice process for airtel GPRS Technical process, as a consultant for the period of 1 year 10 months.
- Role : Customer Relationship Officer
- Achieved on 100% customer Delightness on calls and got many appreciations for customer satisfaction.
- Also working as a floor in charge.
- Picking Escalation & Trouble shooting calls.
- Supporting to team leaders, managers & management on team work to improve to improve the process for customer satisfaction.
- Problem resolving on various process in system for customer resolution etc.
- Achieving 100% target.
Education
Diploma - Electronics & Communication
Govt IRT Polytechnic College
Bargur01.2008
Secondary School Leaving Certificate (SSLC) - undefined
St Antony’s Higher Secondary School
Elathagiri01.2005
Skills
Diploma in computer Application (DCA)
Sales proficiency
Training and mentoring
Team building
Strong interpersonal skills
Customer service
Problem-solving
Decision-making
Personal Profile
I hereby declare that the above furnished details are true to the best of my knowledge.
Place:
Date:
(Krishnamoorthy.D)
Timeline
EV EXPERIENCE MANAGER
MAHINDRA ELECTRIC AUTOMOBILE LTD
11.2024 - Current
Team Lead EV
FPL MG Motors
05.2022 - 10.2024
Team Leader
Kun Renault
12.2017 - 05.2022
Senior Sales Consultant
AVENUE NISSAN
02.2014 - 11.2017
Senior Sales Consultant
MPL Ford
02.2011 - 01.2014
Customer Relationship Officer (CRO)
airtel GPRS Technical process
Secondary School Leaving Certificate (SSLC) - undefined
St Antony’s Higher Secondary School
Diploma - Electronics & Communication
Govt IRT Polytechnic College