Summary
Overview
Work History
Education
Skills
Timeline
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Krishna Murti Tripathi

Krishna Murti Tripathi

Customer Relationship Manager
Gurgaon

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

Live Solutions Specialist

Cvent
07.2023 - 12.2023
  • Created and maintained comprehensive customer success documentation for internal and external use
  • Attended networking events to meet new prospects and expand business opportunities through partnerships
  • Planned, articulated and executed client development strategies.

Dispute Analyst

American Express
08.2021 - 07.2023
  • Adhered to department processes, procedures and goal expectations for case investigations
  • Analyzed, researched and resolved payment claims within required timeframes
  • Interacted with law enforcement agencies, merchants and persons of interest to obtain and review dispute information
  • Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.

Process Developer

Genpact
05.2019 - 08.2021
  • Validated results and performed quality assurance to assess accuracy of data
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions
  • Enhanced interfaces to promote better functionality for users.


Education

BCA - Computer And Application

Swami Vivekanand University
04.2014 - 03.2017

Skills

Project Management

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Timeline

Live Solutions Specialist

Cvent
07.2023 - 12.2023

Dispute Analyst

American Express
08.2021 - 07.2023

Process Developer

Genpact
05.2019 - 08.2021

BCA - Computer And Application

Swami Vivekanand University
04.2014 - 03.2017

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Krishna Murti TripathiCustomer Relationship Manager