Krishna Murti Tripathi
Customer Relationship Manager
Gurgaon
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Live Solutions Specialist
Cvent
07.2023 - 12.2023
- Created and maintained comprehensive customer success documentation for internal and external use
- Attended networking events to meet new prospects and expand business opportunities through partnerships
- Planned, articulated and executed client development strategies.
Dispute Analyst
American Express
08.2021 - 07.2023
- Adhered to department processes, procedures and goal expectations for case investigations
- Analyzed, researched and resolved payment claims within required timeframes
- Interacted with law enforcement agencies, merchants and persons of interest to obtain and review dispute information
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
Process Developer
Genpact
05.2019 - 08.2021
- Validated results and performed quality assurance to assess accuracy of data
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions
- Enhanced interfaces to promote better functionality for users.
Education
BCA - Computer And Application
Swami Vivekanand University
04.2014 - 03.2017
Skills
Project Management
Risk mitigationStrategic Communication
Customer Relationship Management
Client Success Advisor
Policy and procedure adherence
Timeline
Live Solutions Specialist
Cvent
07.2023 - 12.2023
Dispute Analyst
American Express
08.2021 - 07.2023
Process Developer
Genpact
05.2019 - 08.2021
BCA - Computer And Application
Swami Vivekanand University
04.2014 - 03.2017