Krishnan Arora
Customer Care Analyst
Vrindavan
Summary
Proven track record in enhancing customer satisfaction and operational efficiency, notably at Accenture Solutions Private Limited. Expert in creative problem solving and customer relationship management, achieving a consistent 100% customer satisfaction rating. Skilled in documentation and streamlined QA processes, demonstrating significant improvements in service delivery and compliance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Analyst
Accenture Solutions Private Limited
06.2023 - Current
- Facilitated team collaboration by delivering clear communication of complex findings.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
Teammate
Taskus India Private Limited
10.2022 - 06.2023
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Logged call information and solutions provided into internal database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
- Maintained and managed customer files and databases.
- Maintained up-to-date knowledge of product and service changes.
- Implemented and developed customer service training processes.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Analyst
EClerx Services Ltd.
11.2021 - 10.2022
- Discovered root causes of problems and identified appropriate solutions.
- Enhanced interfaces to promote better functionality for users.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Monitored compliance and filing requirements in conjunction with staff and management.
- Analyzed unstructured information to derive key insights.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Optimized core processes to improve business performance and operational agility.
- Researched and adopted new technologies to add value to existing offerings.
- Performed quality assurance to meet appropriate standards and facilitate improvement of processes.
Customer Care Representative
Concentrix Daksh Services India Pvt Ltd
08.2019 - 11.2021
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Coordinated timely responses to online customer communication and researched complex issues.
- Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Reduced spending by negotiating beneficial deals to secure ideal rates.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
- Improved overall efficiency 100 % by anticipating needs and providing outstanding support
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
Education
High School Diploma -
Hindu College
Amritsar 04.2017 - 03.2018
Bachelor of Commerce - Commerce
Indra Gandhi National Open University
Chandigarh 07.2020 - Current
Skills
Documentation and reporting
Inbound Customer Service
Recordkeeping strengths
Creative problem solving
Customer Relationship Management
Personal Details
Marital Status : Single
Date of Birth : 15th February,2000
Hobbies
Playing cricket
Surfing
Timeline
Analyst
Accenture Solutions Private Limited
06.2023 - Current
Teammate
Taskus India Private Limited
10.2022 - 06.2023
Analyst
EClerx Services Ltd.
11.2021 - 10.2022
Bachelor of Commerce - Commerce
Indra Gandhi National Open University
07.2020 - Current
Customer Care Representative
Concentrix Daksh Services India Pvt Ltd
08.2019 - 11.2021
High School Diploma -
Hindu College
04.2017 - 03.2018
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