KRISHNAN UNNI

• Spearheaded a team of 28 CSMs for B2B business across the globe (US, UK, India, APAC)
• Oversaw a book of revenue close to USD 11 Million
• Sustained a healthy mix of 90% GRR and 120% NRR for H1 FY23
• Head of Enterprise Business – India and APAC | upGrad Knowledgehut I

• Directed Enterprise Business for India & APAC
• Led a book of business of USD 10 Million with a team of 16+ from Sales, Customer Success, Pre-Sales, and Marketing
• Blueprinted strategy on Platform and Consulting portfolio

• Steered a team of Enterprise CSMs to manage Cousera’s B2B business across India, APAC, and ANZ
• Renewed 100% ACV and grew bookings by more than 40% in FY21
• Cracked 2 multi-million global agreements in FY21 and 13 multi-year contracts in a single year
• Retained 90% of logos for FY21
• Part of the core team to define customer success strategy and Gainsight implementation

• Elevated the customer success portfolio for enterprise and global customers
• Set up the entire team across SMB, MM, and Enterprise segments
• Closed 2 multi-million global agreements for UFB
• Amplified revenue by more than 200% in FY19
• Retained 100% logos for FY19
• Part of the core team to define customer success strategy and Gainsight implementation

• Elevated the customer success portfolio for enterprise and global customers
• Set up the entire team across SMB, MM, and Enterprise segments
• Closed 2 multi-million global agreements for UFB
• Amplified revenue by more than 200% in FY19
• Retained 100% logos for FY19
• Part of the core team to define customer success strategy and Gainsight implementation

• Strategized for Telecom vertical business portfolio
• Headed a Tier 1 OEM in Telecom Vertical globally and a large global team (US & India)
• Boosted revenue from USD 9 million to USD 14 Million

• Strengthened relationship with the global entities for APAC with a revenue of USD 16 Million
• Part of the Global Account Management team in India and heightened revenue by more than 100% by focusing on strong account management and revenue expansion
• Global Sales Award for FY 13- 14 & FY 11 – 12 Performance

• Furthered revenue by 25% in the last 6 months through effective sales strategies around infrastructure and application products and services
• Shifted 3 prominent global customers to Dell
• Monitored 8 leading global accounts nationally and managed revenue of USD 10 Million

• Elevated revenues from USD 8 Million to USD 13 Million
• Raised 300% service revenue through effective sales strategies around infrastructure and application services
• Top 2 positions in the annual customer satisfaction survey
• Developed & executed an emerging partner ecosystem for MS enterprise business
• Brought in additional revenue worth USD 7 Million in the first half of the financial year
• Increased revenues from USD 4 Million - USD 8 Million in a year for ITES accounts in NCR
• Attained an 8/10 rating in a nationwide customer satisfaction survey

• Boosted revenue of $ 2.5+ Million YOY for Microsoft, Adobe and Macromedia portfolio
• Developed Adobe & Macromedia as a major product portfolio within the organization
• Landed major enterprise accounts such as TV Today Network Ltd
• Comprehensive Security Solution, GECIS – E-Learning Project, NIIT – E-learning Project, Scindia School – Consultancy and Implementation Project, Ranbaxy – Storage Solution, NIFT – Enabled Multimedia Software for NIFT’s Fashion Course, IGNOU – Major Business on Microsoft (SCA Program) and helped the university in building multimedia curriculum 1