Summary
Overview
Work History
Education
Skills
Timeline
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Krishnan Vaidyanathan

krishnanv76@gmail.com

Summary

Dynamic operations leader with a proven track record at Tech Mahindra, excelling in team collaboration and strategic leadership. Achieved significant cost reductions through process optimization and enhanced service quality. Skilled in decision-making and organizational development, fostering high-performance teams while driving operational excellence.

Overview

22
22
years of professional experience

Work History

Associate Director - Operations

Tech Mahindra
12.2009 - Current
  • Led teams of up to 1,000 personnel, supervising daily performance, as well as training and improvement plans.
  • Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
  • Reduced operational costs by identifying inefficiencies and implementing cost-saving measures in various departments.
  • Defined clear targets and objectives and communicated to other team members.
  • Operational Excellence - Optimize processes and collaboration with cross-functional teams (such as Quality and MIS) to maximize operational efficiency and improve service quality.
  • Optimize processes and collaboration with cross-functional teams (such as Quality and MIS) to maximize operational efficiency and improve service quality.
  • Team Leadership & Management: Lead, train, and motivate delivery teams, ensuring high performance and productivity while managing attrition and team concerns.

Assistant Manager of Operations

First Source Limited
11.2008 - 12.2009
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Coordinated with other departments to improve overall company efficiency and effectiveness.
  • Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
  • Daily Operations: Assist in the management of daily operations, including task delegation, and ensuring efficient processes.
  • Performance Monitoring: Analyze operational reports, track Key Performance Indicators (KPIs), and identify areas for improvement.

Assistant Manager of Operations

Aegis Ltd
12.2006 - 12.2008
  • Streamlined operations by implementing efficient workflow processes and procedures.
  • Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
  • Enhanced employee productivity through regular training sessions and performance evaluations.
  • Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
  • Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.

Executive Training

Optimus LTD
07.2006 - 11.2006
  • Increased employee retention rates by providing ongoing support and guidance for professional development opportunities.
  • Improved team dynamics by facilitating interactive workshops focused on collaboration, problem-solving, and decision-making strategies.
  • Developed comprehensive assessment tools to measure the effectiveness of training initiatives and identify areas for improvement.
  • Impart the process and product training to the new employees.
  • On a continuous basis, I carried out a training needs analysis.
  • Incorporating feedback obtained from TNI for the complete floor to increase the conversion rate.

Quality Executive

E2E Serwizsol Ltd
02.2005 - 05.2006
  • Established key performance indicators for monitoring overall product quality and customer satisfaction levels.
  • Developed and maintained Quality Management System documentation, ensuring accuracy and consistency across all departments.
  • Quality induction and training for new recruits into the organization to ensure they have an understanding of the Quality Parameters.
  • Calibration within the quality team to ensure all the executives are on the same page with regard to the parameters.

Customer Interaction Executive

Reliance Infostreams
07.2003 - 01.2005
  • Providing accurate information about products or services, and guiding customers in making informed decisions.
  • Resolving customer issues and concerns efficiently, ensuring high customer satisfaction.
  • Maintaining a deep understanding of products, services, and policies to address customer concerns effectively.
  • Responding to customer inquiries accurately and on time, through various channels
  • Escalating complex issues to higher authorities when necessary, and following up on resolutions.
  • Maintaining detailed and accurate records of customer interactions and inquiries.

Education

PGPDBA - Data Analytics

Great Learning
Texas
04.2001 -

B Com - Commerce

D B Jain College
Chennai
04.2001 -

Skills

Team collaboration and leadership

Timeline

Associate Director - Operations

Tech Mahindra
12.2009 - Current

Assistant Manager of Operations

First Source Limited
11.2008 - 12.2009

Assistant Manager of Operations

Aegis Ltd
12.2006 - 12.2008

Executive Training

Optimus LTD
07.2006 - 11.2006

Quality Executive

E2E Serwizsol Ltd
02.2005 - 05.2006

Customer Interaction Executive

Reliance Infostreams
07.2003 - 01.2005

PGPDBA - Data Analytics

Great Learning
04.2001 -

B Com - Commerce

D B Jain College
04.2001 -

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Krishnan Vaidyanathan