Krishnanunni T N

Capgemini

Bangalore

05.2021 - Current

3+ years of experience in Control-M Technical Support, specializing in Operations, Scheduling, and Administration.
Experienced in creating, deleting, and modifying jobs for SAP, OS, FW, SFTP, and MFT protocols.
Utilized Mass Update techniques (Find & Update, XML format) for efficient job management.
Strong Knowledge about New Day process, Smart Tables, Calendar process and Control-M utilities.
Restored and recovered deleted jobs in the Control-M Planning domain as part of ongoing job maintenance.
Decommissioned jobs in the Planning area as per application group requirements to ensure system optimization.
Installed and removed Control-M Agents via CCM, including performing Agent version upgrades to ensure compatibility and performance.
Played a key role in providing technical support during Control-M version upgrade from 9.19 to 9.21.
Collaborated with cross-functional teams to integrate Control-M solutions with various IT systems and enterprise applications.
Developed and maintained comprehensive documentation for batch job processes, including schedules, dependencies, and recovery procedures to ensure operational continuity.
Troubleshooting and periodic health checkup of Control-M server, EM and Agents
Manage Control-M access to the Users and Service accounts.
Performing Monthly activities and Weekly activities and Yearly activities
Handling Batch jobs related tickets – Service now tool.
Knowledge of Incidents and Change Management process as per ITIL.