Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Krishnaprabha Sathishkumar

Seasoned Manager with 14 years of extensive experience in leading cross-functional teams in End-to-End RCM.
Coimbatore

Summary

Dynamic Operations Manager with a proven track record at Firstsource Solutions, excelling in client relationship management and team building. Streamlined operations, enhancing efficiency and employee retention. Skilled in project management and problem-solving, fostering a collaborative environment that drives success and achieves organizational goals.

Overview

15
15
years of professional experience

Work History

Operations Manager

Firstsource Solutions
11.2022 - 05.2025
  • Built and maintained strong client relationships, leading to repeat business and referrals.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Increased Gross collection and reduced 90+ AR by streamlining the operations.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate customer complaints accordingly.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Observed each TL's individual strengths and initiated mentoring program to improve areas of weakness.

Team Leader

GeBBS
05.2022 - 11.2022
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.
  • Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.

Team Leader

Calpion
06.2020 - 05.2022
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Developed and executed training programs that significantly improved team skills and morale.
  • Generated reports detailing findings and recommendations.

Team Leader

Integra Global Solutions Corp.
10.2018 - 06.2020
  • Achieved client satisfaction through effective communication, collaboration, and problem-solving skills.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports detailing findings and recommendations.
  • Collaborated with stakeholders to identify opportunities for process improvements, leading to increased efficiency in operations.
  • Conducted regular meetings with the team to review progress, address challenges, and align goals for successful outcomes.
  • Provided exceptional customer support in addressing concerns and resolving issues promptly to maintain long-term client relationships.

Group Leader

Sys Information Health Care Pvt Ltd
01.2012 - 09.2018
  • Trained new team members.
  • Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
  • Mentored team members to enhance their skillsets, resulting in higher-quality work and improved job satisfaction.
  • Delegated tasks strategically and monitored progress for timely completion.
  • Managed complex projects to successful completion, ensuring alignment with organizational goals and deadlines.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Made sure that deadlines were met and are of good quality.

Senior AR Caller

Seyyone Software Solutions
09.2010 - 12.2011
  • Analyzed complex claim issues and collaborated with cross-functional teams to resolve disputes efficiently.
  • Developed strong relationships with insurance providers, resulting in faster claims resolution and increased payment rates.
  • Streamlined the AR calling process by creating a prioritized list of high-value accounts to focus on for maximum revenue impact.
  • Trained new AR callers, sharing best practices and fostering a collaborative team environment for continuous improvement.
  • Exceeded monthly collection targets consistently by maintaining a strong understanding of each client''s specific financial situation and tailoring strategies accordingly.
  • Served as a subject matter expert within the AR calling team, providing guidance and support to colleagues seeking advice on challenging account situations.
  • Researched billing errors and discrepancies to initiate corrective action.

Education

Bachelor of Arts - Computer Science

Rvs Cas
Coimbatore, India
04.2001 -

Skills

    Demo, Charges, Payments, Denials and AR

    EDI/ERA Enrollments

    Patient calling

    Project management

    Client relationship management

    Team building

    Problem-solving

    KPI tracking

    Credit Balance

    New Client Transitions

Additional Information

Specialties Worked (ABA, Chiropractic, Mental Health,Radiology,Internal medicine, Cardiology, RPM/CCM, DME.


PMS Known:

eCW

Allscripts

CentralReach

Resolve

Meditech

ColloborativeMD

Epic

AthenaHealth

Brighttree

Kareo

NextGen

SimplePractice

Dr.Chrono

PracticeFusion

TheraNest

Office Ally

TherapyNotes

PracticeSuite



Timeline

Operations Manager

Firstsource Solutions
11.2022 - 05.2025

Team Leader

GeBBS
05.2022 - 11.2022

Team Leader

Calpion
06.2020 - 05.2022

Team Leader

Integra Global Solutions Corp.
10.2018 - 06.2020

Group Leader

Sys Information Health Care Pvt Ltd
01.2012 - 09.2018

Senior AR Caller

Seyyone Software Solutions
09.2010 - 12.2011

Bachelor of Arts - Computer Science

Rvs Cas
04.2001 -

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Krishnaprabha SathishkumarSeasoned Manager with 14 years of extensive experience in leading cross-functional teams in End-to-End RCM.