KRISHNAPRADEEP GUMMA

Work History

Salesforce Technical Architect

CGI India Private Limited

05.2018 - Current

As a senior developer, on Michelin Service Implementation worked on case management to handle product & warranty cases of the customer. Michelin manages case from multiple source Bibeye, Bibnet and Engage, all we have provided 360- view to customer in Michelin Salesforce Application. Michelin is one of global-wide manufacturing company. I have been part major deployment, Go-lives of E2A, Mexico, Europe, India, North America and other.
Design solution and prepare end-end architecture diagrams
Being part of application design for Europe, north America and other territories with different requirements
Integrated with Bibnet, Microsoft azure and Databricks for data sync.
Provide design to user stories and demonistrate solutions to business
Maintain the code repository using GitHub
Develop the code using CSS, apex and lightning
Part of business meeting and automated few applications with integrations
Technologies: Apex, Visualforce and Lightning
Role: Technical Architect

Senior Salesforce Developer

PWC US

03.2016 - 05.2018

As a salesforce developer, I developed a application with mobility, 360-solution for customer to see health activities, tips, dailyhunts, social connect and music enjoyment. This Project Gola is to attaract PWC customer with more invotive application and entertain the mobility world.
Worked on RestAPI to integrate with Fitbit
Developed a lightening pages and components
Worked on communities and embedding lightning components in community pages
Embed music player as a utility for end user to enjoy the music during the exercise.
Integrate Event API to get nearest events according to end users location.
Technologies: Apex, Visualforce, Lightning and Communities
Team Size: 5

Salesforce Developer

Century Link Private Limited

05.2015 - 03.2016

As a senior salesforce developer, on the GlobalPayment uses a steelbrick product to configure, price and quote a system.
The application developed with sales cloud, the each rep will raise an opportunity upon a new business proposal from merchant. The sales representative will send a proposal for digital signature using DocuSign application. Once the document signed by merchant, then it will notify the sales representative for a digital signature. The same proposal cycle will repeats for all quotes.
Facilitate new developments
Configuration of the Steelbrick CPQ in the Salesforce org
Responsible for managing the Team, Distributing the work in team; helping team member.
Interacting with the Onside Team as part of requirements gathering.
Responsible for deploy code to other sandbox (QA test, UAT, Production) using sales force ANT migration tool.
Adding custom links, buttons to Page layouts.
Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, and Reports and Dashboards.
Configuring ‘Docusign for Steelbrick’ product and automated the Digital signature using quotes.
Implemented custom visual force page and controller extension for various purposes.
Handle all the defects

Salesforce Developer

IMS Health Private Limited

01.2012 - 05.2015

This project deals with the issues related to the products. Every country will have some products, whenever the user raised a case, the Rep (Specialist) will get the case details from the user who raised the case. The case is related to the Case products and Case reason codes. Case product will represent on which product we get the issue and Case reason code will represents, what is the issue and its severity. Based on the reason codes we will raise the priority of the case. Here we will have two types of Cases, parent Case (Incident) and Child Cases (All the remaining Cases). From Incident page, we can create the child cases. Whenever we create the child cases, then the child case will get the contact details of the parent case. If the specialist users don’t have the permission to work any case, then he can assign the case to himself by clicking on the 'Assign to me' button and he can start working on that case.
We can create the Incident from Email-to-Case, whenever we send an email to Routing address of the org, then we will create an incident with the specific subject and description. By using the send email functionality, we will create the attachment to that Case with the sent details of the Email. If the Rep (Specialist) didn't send any updates on the case we will send the notification mail to the Manager of the Case owner.
Here we have another module, 'Email with Case attachments'. In this module, we are sending the selected email of the case to the specific user or outside of the mail address. In this we can select the any Email template to send the mail and we can attach the attachments of the case. We will generate the pdf document of the case by clicking on the 'Generate pdf' button.
POC implementation and presentation
Developed Visualforce pages, Apex classes
Created High level design document, unit test cases and Technical Spec
Created Developer and Full copy sandboxes
Created custom Objects and worked on Standard Objects
Code optimization and Code reviews
Technologies: Apex, Visualforce
Team Size: 8

Summary

Overview

Work History

Salesforce Technical Architect

Senior Salesforce Developer

Salesforce Developer

Salesforce Developer

Education

Master of Computer Application - Computer Applications

B.Sc. - Computer Science

Skills

Certification

Industry Expertise

Technical Specializations

Timeline

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