Krishna Prasad Mahanta
Lanka
Summary
To have growth oriented and challenging career, where i can contribute my knowledge and skills to the sector and enhance my experience through continuous learning and teamwork.
Overview
5
5
years of professional experience
Work History
Operations Manager
Hotel Asian Suites
Guwahati
07.2021 - Current
- Coached staff on strategies to enhance performance and improve customer relations.
- Responded to and resolved guest issues or complaints.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Made recommendations for salary and wage increases based on performance reviews.
- Delegated work to staff, setting priorities and goals.
Cashier Manager
Shree Krishnam Restrurent
Guwahati
11.2019 - 06.2021
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
Education
Bachelor of Arts - PGDCA
Lanka High School
Lanka, Hojai08-2018
Skills
- Operations Management
- Case Management
- Customer Service
- Guest experiences
- Computer Skills
- Front Office Management
- Guest Service and Support
- Quality Control
- Housekeeping Management
Languages
Hindi
First Language
English
Proficient (C2)
C2
Assames
Proficient (C2)
C2
Bengali
Proficient (C2)
C2
Nepali
Proficient (C2)
C2
Timeline
Operations Manager
Hotel Asian Suites
07.2021 - Current
Cashier Manager
Shree Krishnam Restrurent
11.2019 - 06.2021
Bachelor of Arts - PGDCA
Lanka High School
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