KRISHNAPRIYA A
Thiruvananthapuram
Summary
Skilled customer service professional with over 8 years of successful client services, management and leadership experience. Dedicated to bettering the customer experience with reliable product education, timely assistance, helpful feedback and respectful conflict management response. Enthusiastic and personable individual who enjoys working with people and building long-lasting relationships and product loyalty. Passionate about creating organizational success and bettering brand reputation through serving customers in a truly memorable way. Seeking a challenging position in a well-established health care institution which offers professional growth and ample opportunity to learn and enrich my competencies as a Customer Care Officer.
Overview
9
9
years of professional experience
Work History
Health Care Assistant
DR.ABUZ Hospital & Diabetic Specialty Care Centre
Thiruvananthapuram
10.2022 - Current
- Assisted in daily personal care routines from cleaning, dressing and improved personal hygiene
- Taking the patient’s vital signs such as blood pressure and temperature
- Assisting nurses and other staffs when needed adhering to professional standards
- Worked night shift and well aware about night care routines and cleaning
- Handles residents with dementia with utmost care and compassion
- Experience in documenting daily care registers, food and fluid register and many other relevant registers
- Offered compassionate care to residents standing along with nurses
- Following a prescribed healthcare plan, which may include assisting with exercise and medication
- Providing emotional support and encouragement to perform necessary tasks
- Providing mobility assistance may be required, for example helping the client in and out of bed, a chair, or a wheelchair
- Transporting or escorting the client to medical and other appointments
- Monitoring and reporting changes in health, behavior, and needs.
Health Care Assistant
HLL Lifecare Limited
Thiruvananthapuram
02.2022 - 09.2022
- Provided assistance to patients with activities of daily living, such as bathing and dressing.
- Organized medical records for patient care plans and ensured accuracy.
- Assisted nursing staff in providing basic patient care, such as taking vital signs and administering medications.
- Transported patients to different locations within the facility or to appointments outside the facility.
- Observed patients' physical, mental, and emotional conditions and reported any changes to supervisor or nurse on duty.
- Performed routine tests, such as blood glucose monitoring, height and weight measurements and vision screenings.
- Answered call lights promptly and responded to patient requests in a timely manner.
- Maintained a clean work environment by following infection control policies and procedures.
Customer Care Executive
Nanda Communications
Thiruvananthapuram
08.2008 - 12.2020
- Answering inquiries
- Conducting surveys
- Develop customer service strategies
- Supervising the customer service process
- Detailing the products to the customers.
Customer Care Executive
Nanda Communications
Thiruvananthapuram
06.2015 - 05.2017
- Providing detailed information to customers
- Gathering customer feedback
- Hiring and training
- Team leadership
- Preparing the invoices to the customers
- Daily & Monthly reporting.
Education
DEGREE OF BACHELOR OF SCIENCE - MATHEMATICS -
University of Kerala
CERTIFICATE IN VOCATIONAL HIGHER SECONDARY EDUCATION - TECHNICAL. -
Board of Higher Secondary Examination
SECONDARY SCHOOL LEAVING CERTIFICATE (SSLC) -
CENTRAL BOARD OF SECONDARY EDUCATION
Personal Information
- Date of Birth: 08/06/94
- Gender: Female
- Nationality: Indian
Languages
- MALAYALAM, Proficient user
- English, C2, C2, C1, C1, C1, Proficient user
- Hindi, C2, C2, C2, C1, C1, Proficient user
References
Mr. ROY SEBASTIAN Senior Vice President Human Resources Department (HR) HLL Lifecare Limited, (A Govt. Of India Enterprise) Phone : +91471-2354949.
Hobbies and Interests
- Reading books especially Classic Novels.
- Looking forward to some mind blowing , awarded , valuable novels in the upcoming days. Eg: The Alchemist, Rich Dad Poor Dad etc..
- DANCING
- Pursuing "Bharatanatyam" in Kerala.
Timeline
Health Care Assistant
DR.ABUZ Hospital & Diabetic Specialty Care Centre
10.2022 - Current
Health Care Assistant
HLL Lifecare Limited
02.2022 - 09.2022
Customer Care Executive
Nanda Communications
06.2015 - 05.2017
Customer Care Executive
Nanda Communications
08.2008 - 12.2020
DEGREE OF BACHELOR OF SCIENCE - MATHEMATICS -
University of Kerala
CERTIFICATE IN VOCATIONAL HIGHER SECONDARY EDUCATION - TECHNICAL. -
Board of Higher Secondary Examination
SECONDARY SCHOOL LEAVING CERTIFICATE (SSLC) -
CENTRAL BOARD OF SECONDARY EDUCATION
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