Krishnapriya Dittakavi
Bengaluru
Summary
Results-driven project manager with extensive experience in workforce optimization and stakeholder engagement. Skilled in analyzing data to inform decision-making and enhance project delivery, ensuring alignment with organizational goals.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Project Manager
Wipro Limited
Bengaluru
08.2022 - Current
- Participated in professional development opportunities to stay current with industry trends and technologies.
- Conferred with project personnel to identify and resolve problems.
- Identified project needs by reviewing project objectives and schedules.
- Advised other departments on best practices related to managing large-scale projects.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Drafted project construction schedule and updated as job progressed.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Determined project staffing needs and led resource management.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Created team objectives and roles with specific goals outlined for each individual.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Prepared cost estimates for projects of varying sizes.
- Conducted periodic inspections of job sites for quality and progress.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Provided guidance to team members regarding tasks assigned to them.
- Led meetings with internal team members, consultants and contractors.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Built and established strong partnerships with teams, vendors and contractors.
- Developed and maintained project plans, timelines, and budgets.
- Managed multiple projects with competing deadlines simultaneously.
- Maintained comprehensive project records to support transparency and traceability.
- Conducted post-project evaluations to capture lessons learned and inform future projects.
- Established communication protocols to enhance collaboration among team members and stakeholders.
- Trained junior project managers on best practices for project execution and management.
- Identified opportunities for process improvements to increase overall project efficiency.
- Streamlined project documentation processes to enhance accessibility and accountability.
- Engaged with clients to provide updates and gather feedback, ensuring satisfaction.
- Supported team members in overcoming challenges through effective problem-solving techniques.
- Conducted regular project reviews to assess progress and adjust plans as necessary.
- Developed detailed project schedules to track milestones and facilitate timely completion.
- Reviewed and approved project deliverables to ensure adherence to quality standards.
- Coordinated resource allocation to optimize team performance and project efficiency.
- Implemented risk management strategies to mitigate potential project obstacles and enhance delivery.
- Facilitated stakeholder meetings to gather requirements and ensure alignment on project goals.
- Led cross-functional teams to achieve project objectives within defined timelines and budgets.
Workforce Management Specialist
Wipro Limited
Bengaluru
11.2014 - 11.2022
- Optimized workforce scheduling to enhance operational efficiency and resource allocation.
- Conducted data analysis to identify trends and make informed staffing decisions.
- Collaborated with cross-functional teams to improve communication and streamline processes.
- Facilitated compliance management by ensuring adherence to company policies and legal regulations.
- Developed and implemented workforce planning strategies to meet business objectives.
- Created detailed reports and dashboards to track key performance indicators.
- Monitored performance metrics to identify opportunities for process improvement.
- Trained staff on workforce management tools and best practices.
- Evaluated and adjusted staffing models based on operational needs and fluctuations.
- Worked with departments to forecast labor requirements and enhance productivity.
- Streamlined scheduling processes to reduce conflicts and improve employee satisfaction.
- Analyzed historical data to support strategic planning and decision-making.
- Implemented training sessions focused on workforce management methodologies.
- Provided insights for budget planning through comprehensive workforce analytics.
- Recommended process enhancements to optimize resource utilization and minimize waste.
- Managed administrative staff and trained new hires on office procedures and policies.
- Developed and maintained training materials and benefits packets for new hires.
- Implemented new policies and procedures to ensure compliance with labor laws and regulations.
- Designed customized dashboards for monitoring real-time workforce metrics.
- Researched methods of improving communication between management and employees.
- Created reports to track employee performance, attendance, and labor costs.
- Drafted detailed job descriptions for all positions within the organization.
- Maintained a database of preferred vendors for temporary staffing services.
- Ensured accurate timekeeping records were kept in accordance with company policy.
- Provided guidance and support to managers on proper scheduling techniques.
- Analyzed data from time tracking systems to identify trends in workforce utilization.
- Identified opportunities for cost savings through improved operational efficiency measures.
- Collaborated with cross-functional teams on complex projects involving labor optimization initiatives.
Bench Manager
Wipro Limited
Bangalore
11.2012 - 11.2016
- Facilitated team development initiatives to enhance collaboration and productivity across diverse project teams.
- Conducted budget monitoring to ensure efficient allocation and utilization of resources within project parameters.
- Implemented process improvements that streamlined operations and reduced turnaround time for service delivery.
- Managed staff oversight to ensure adherence to company policies and performance standards across all departments.
- Developed reporting and analytics frameworks to track project progress and identify areas for enhancement.
- Optimized resource allocation strategies to meet project demands while minimizing operational costs.
- Strengthened client relationship management efforts by proactively addressing concerns and ensuring service excellence.
- Coordinated training programs to enhance team skills and adapt to evolving industry standards and technologies.
- Led performance management reviews to assess team contributions and identify opportunities for professional growth.
- Monitored project milestones to ensure timely completion and alignment with strategic objectives.
- Established communication channels to facilitate information sharing and foster a culture of transparency.
- Resolved team conflicts effectively by mediating discussions and promoting collaborative solutions.
Service Desk Supervisor
Wipro Limited
Bengaluru
08.2010 - 08.2012
- Facilitated training sessions to enhance team knowledge and technical skills.
- Implemented process improvements that streamlined workflows and increased service efficiency.
- Collaborated with IT departments to resolve complex technical issues in a timely manner.
- Monitored service desk performance metrics to identify trends and areas for improvement.
- Developed and maintained strong relationships with key stakeholders to enhance service delivery.
- Resolved escalated customer issues by applying effective problem-solving techniques.
- Created and distributed resources to assist team members in troubleshooting common problems.
- Managed resource allocation to optimize staff performance and workload balance.
- Coordinated communication between teams to ensure timely updates on incident statuses.
- Identified training needs and developed targeted programs to address skill gaps.
- Enhanced customer communication protocols to improve overall satisfaction and experience.
- Streamlined incident management processes to reduce response times and improve service quality.
- Promoted a collaborative team environment to foster knowledge sharing and support.
- Ensured compliance with company policies regarding security protocols.
- Generated monthly reports detailing key performance indicators such as call resolution rate, average handle time, first call resolution.
Senior Executive Account Manager
Infosys BPO Limited
Bengaluru
12.2007 - 08.2010
- Executed contract negotiations to secure favorable terms for clients and enhance profit margins.
- Developed comprehensive sales performance analysis to identify growth opportunities within key accounts.
- Facilitated strong client relationship management practices to ensure high satisfaction and retention rates.
Education
Master of Science - Computational Science
Sikkim Manipal University
Bengaluru 06.2008 - 08.2010
Bachelor of Science - Computer Engineering
ASN Degree College
Tenali 06.2005 - 06.2007
Skills
- Project management
- Risk management
- Resource allocation
- Data analysis
- Workforce optimization
- Project planning and development
- Budgeting and forecasting
- Stakeholder engagement
Timeline
Project Manager
Wipro Limited
08.2022 - Current
Workforce Management Specialist
Wipro Limited
11.2014 - 11.2022
Bench Manager
Wipro Limited
11.2012 - 11.2016
Service Desk Supervisor
Wipro Limited
08.2010 - 08.2012
Master of Science - Computational Science
Sikkim Manipal University
06.2008 - 08.2010
Senior Executive Account Manager
Infosys BPO Limited
12.2007 - 08.2010
Bachelor of Science - Computer Engineering
ASN Degree College
06.2005 - 06.2007