Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KRISHNAPRIYA SUBHASH

Kerala

Summary

Dynamic professional with extensive experience at Wilson James Ltd, excelling in airport operations and workforce coordination. Proven track record in achieving 100% compliance with safety regulations while enhancing customer service excellence. Skilled in data analysis and crisis response, driving operational efficiency and fostering stakeholder engagement in high-pressure environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Staff Support Administrator

Wilson James Ltd
Heathrow Airport
12.2023 - 07.2025
  • Company Overview: Heathrow Airport, UK
  • Coordinated daily operations for 200+ frontline staff, maintaining 95%+ shift coverage under strict safety and security standards.
  • Managed training and certification compliance, ensuring 100% adherence to UK aviation regulations.
  • Produced performance reports and operational insights, supporting management in workforce planning and process improvements.
  • Acted as liaison between HR, operations, suppliers, and senior management for seamless coordination.
  • Assisted in disruption management and incident reporting, maintaining service continuity in high-pressure scenarios.
  • Heathrow Airport, UK

Customer Service Host

Wilson James Ltd
Heathrow Airport
10.2023 - 12.2023
  • Company Overview: Heathrow Airport, UK
  • Oversaw deployment of 18-25 service agents assisting 100+ passengers daily with reduced mobility.
  • Collaborated with airlines and ground handling teams to resolve service disruptions efficiently.
  • Delivered empathetic, professional customer service in time-critical environments.
  • Monitored service data and recommended improvements to enhance operational efficiency.
  • Heathrow Airport, UK

Food and Beverage Assistant

IHG
OXFORD
10.2022 - 10.2023
  • Assisted customers with menu selections and dietary preferences.
  • Prepared and served beverages according to established standards.
  • Maintained cleanliness and organization of dining areas and service stations.
  • Trained new employees on proper food handling techniques according to health code regulations.
  • Maintained a clean and organized work environment throughout shift.
  • Organized kitchen workstations to ensure maximum efficiency.
  • Resolved customer inquiries and complaints with a positive attitude.

Education

MSc - International Business Management

Oxford Brookes University
UK
09-2023

BA - Political Science

University of Kerala
India
09.2021

Skills

  • Airport Operations
  • Workforce Coordination
  • Project Planning
  • Project Execution
  • Customer Service Excellence
  • Passenger Care
  • Stakeholder Engagement
  • Supplier Coordination
  • Crisis Response
  • Disruption Management
  • Staff Training
  • Compliance Tracking
  • Data Analysis
  • Reporting
  • Excel
  • Power BI
  • Operational coordination
  • Training management
  • Performance reporting
  • Incident management

Certification

Google Project Management Certificate, 2025

Timeline

Staff Support Administrator

Wilson James Ltd
12.2023 - 07.2025

Customer Service Host

Wilson James Ltd
10.2023 - 12.2023

Food and Beverage Assistant

IHG
10.2022 - 10.2023

MSc - International Business Management

Oxford Brookes University

BA - Political Science

University of Kerala

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KRISHNAPRIYA SUBHASH