Krishnaraj Nair
Email specialist
Vasai (west)
Summary
Dynamic, results-oriented professional seeking to contribute to a forward-thinking organization that fosters continuous learning and skill enhancement aligned with cutting-edge technology. Committed to leveraging expertise to drive organizational growth and embrace innovative solutions. Eager to collaborate with a team that values creativity and adaptability in a rapidly evolving landscape. Passionate about making a meaningful impact through dedication and a proactive approach to challenges.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Loan consultant
Found ever (SITEL)
03.2025 - Current
- Responsibilities:- Working for Mogo app For CANADA and providing loans as per the documents in CHAT and CALL.
senior email associate
SUTHERLAND GLOBAL services
07.2021 - 11.2024
- Responsibilities:- Used to Handle the customers of Dubai telecom (DU) and solve the issue regarding to their postpaid, Prepaid and home wireless connections by call and in email
Storekeeper
Avon pharma machines pvt limited
Mumbai, Maharashtra
03.2015 - 01.2020
- Received product shipments and organized in stockroom storage area.
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
- Kept sales receipts and maintained accounting records.
- Ensured accurate documentation of all incoming materials, verifying quantities against purchase orders and communicating discrepancies to relevant parties.
- Ordered goods from various vendors to maintain store merchandise levels.
- Maintained a safe working environment with strict adherence to safety protocols and guidelines.
- Received, merchandised and arranged all shop items for visual display.
- Optimized warehouse space usage by implementing innovative storage methods and reorganizing items as necessary.
- Stocked storerooms and adjusted minimum and maximum par levels in automated inventory system.
- Reduced stock discrepancies by diligently investigating variances and taking corrective actions as needed.
- Monitored merchandise on shelves and in storage using inventory control system.
- Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
- Tagged merchandise and neatly stocked on shelves and display areas.
- Assisted customers by answering questions and suggesting merchandise.
- Enhanced store organization by implementing effective storage solutions and space utilization techniques.
- Documented shipping and receiving records to confirm receipt of orders.
- Facilitated smooth store transitions during relocation or expansion efforts, managing inventory transfers efficiently while minimizing disruptions to business operations.
- Maintained high levels of customer service, addressing inquiries and resolving issues promptly.
- Managed store budgets effectively, monitoring expenses closely to ensure optimal resource allocation.
- Minimized losses due to spoilage or damage by implementing proper handling techniques and storage conditions for goods.
- Provided reliable support during audits by presenting well-organized documentation, ensuring transparency in inventory management processes.
- Oversaw warehouse staff by providing instructions and leading daily activities.
- Issued invoices to request payment from customers every month.
Customer Service Representative
Serco Global Services
06.2012 - 12.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
TYBca -
St.Andrews Collage
01.2012
SYBca - undefined
St.Andrews Collage
01.2011
FYBca - undefined
St.Andrews Collage
01.2010
H.S.C - undefined
St.Xaviers English High School
01.2008
S.S.C - undefined
Holy Paradise English High School
01.2006
Skills
Good Team Player
Positive Attitude
Good communication skills
Open to learn & share knowledge
Flexible as per situation
Interests
Bike Riding, Music, Football
Personal Details:
- DOB 3/3/1989
- SEX Male
- Marital Status Married
- Address A wing/402, Minerva apartment, Barampur, Near Gynodaya school, Vasai (west), District – Palghar, pin code 401202.
music
I love to listen music of Black mill,dubstep and Rock
Timeline
Loan consultant
Found ever (SITEL)
03.2025 - Current
senior email associate
SUTHERLAND GLOBAL services
07.2021 - 11.2024
Storekeeper
Avon pharma machines pvt limited
03.2015 - 01.2020
Customer Service Representative
Serco Global Services
06.2012 - 12.2014
SYBca - undefined
St.Andrews Collage
FYBca - undefined
St.Andrews Collage
H.S.C - undefined
St.Xaviers English High School
S.S.C - undefined
Holy Paradise English High School
TYBca -
St.Andrews Collage