Krishnaraj S

• Esaote Products (Portable Ultrasound Machines)– My lab 5, My lab 25 Gold, My lab 30 Gold, My lab Alpha, My lab Gamma, My lab Twice.
• Esaote Products (Stand Alone)- My lab 40, My lab 50Xvision, My lab 60X vision, My lab Six, My lab Class C, My lab Six Crystaline, My lab Seven, My lab Seven Crystaline, My lab Eight, My lab Eight Crystaline
• Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Increased customer satisfaction by providing timely and efficient service for various technical issues.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Inspected equipment to diagnose operational issues.
• Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
• Explained diagnostic findings to customers and outlined repair or service options.
• Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
• Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
• Upgraded systems to latest technologies, ensuring clients' equipment operated at peak efficiency.
• Streamlined inventory management for parts and supplies, maintaining optimal stock levels to prevent project delays.
• Tested systems, noting issues and completing preventive maintenance.

• Draeger Products – Savina & Savina 300 Classic and Savina 300 Select.
• Draeger Products– Fabius Plus & Primus Anesthesia Workstation.
• Draeger Products – Polaris 100/200 & Polaris 600 Surgical Table Lights
• Effectively communicated with clients throughout the entire sales process, from initial contact to after-sales support.
• Maximized equipment performance by conducting regular maintenance checks and troubleshooting complex issues when necessary.
• Delivered engaging presentations at industry events and conferences, showcasing company products and services to potential clients.
• Worked closely with engineering teams to provide accurate estimates on project costs, ensuring transparent pricing structures for clients.
• Developed targeted sales strategies to reach specific markets, resulting in significant growth in new business leads.
• Negotiated contract terms with customers, securing mutually beneficial agreements that resulted in long-lasting partnerships.
• Analyzed market trends to refine product offerings, maintaining a competitive edge within the industry.

• Ababil Products - Hamilton C1 & C2.
• Ababil Products - Hamilton Raphael Color & Raphael Silver.
• Streamlined service processes by developing and maintaining detailed documentation for each job performed.
• Facilitated seamless installations and upgrades, liaising with clients to understand specific requirements thoroughly.
• Elevated team morale by promoting a collaborative work environment focused on knowledge sharing and professional growth.
• Improved system efficiency by conducting regular maintenance and troubleshooting activities.
• Tested and checked performance of hardware and software programs.

• SM Diagnostics Products Deatail - 1 Electrolyte Analyzer – ECS 2000, Electrolyte Analyzer – EXD, Electrolyte Analyzer - EXD-s Semi Auto Analyzer,

Coagulation Analyzer – Fibron 20.

• Achieved customer satisfaction with timely resolution of technical issues and clear communication.
• Established strong relationships with clients by providing exceptional service, leading to repeat business and referrals.
• Visited customer locations to assess equipment functioning and develop repair plans.
• Scheduled and implemented maintenance activities for equipment.