Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Krishnaram V

Krishnaram V

Coimbatore

Summary

Experienced IT professional with over 9 years of expertise in customer service and technical product support. Skilled in understanding client requirements, resolving technical issues efficiently, and fostering strong, long-term client relationships.

Overview

10
10
years of professional experience

Work History

Technical Support Engineer

Exterro R&D Pvt Ltd
Coimbatore
12.2021 - Current
  • Delivered expert-level technical support and troubleshooting to resolve client issues promptly and effectively.
  • Proactively identified opportunities for process improvement, and implemented enhancements to boost departmental efficiency.
  • Collaborated effectively with internal stakeholders to ensure the timely resolution of client-reported issues, showcasing strong teamwork and cross-functional coordination.

Customer Service Representative

Groupon Shared Services
Bangalore
02.2020 - 09.2021
  • Managed domestic and international customer interactions across calls, emails, chat, and messaging platforms.
  • Served as a Subject Matter Expert (SME), providing guidance and support to new hires during their onboarding and training.

Customer Support Associate

Amazon Development Center India
Coimbatore
10.2018 - 10.2019
  • Responded to customer inquiries promptly, ensuring efficient and satisfactory resolution.
  • Reviewed and prioritized incoming support tickets, assigning them to the appropriate teams for follow-up.

Service Engineer

Sam Technologies
Coimbatore
08.2015 - 09.2018
  • Worked closely with cross-functional teams, including Sales, Marketing, and Engineering, to align on customer needs and solutions.

Education

B.E - Electrical, Electronics And Communications Engineering

SNS College of Engineering
Coimbatore
05-2015

Skills

  • Escalation and incident management
  • Product advocacy and best practices
  • Client success and retention strategies
  • Technical troubleshooting
  • Application support
  • Strong communication and presentation skills
  • Problem-solving and critical thinking
  • Time management and prioritization
  • Cross-functional collaboration
  • Adaptability and resilience

Affiliations

  • Freshdesk
  • Zendesk
  • Passport
  • Thomson Reuters
  • Jira
  • Postman

Timeline

Technical Support Engineer

Exterro R&D Pvt Ltd
12.2021 - Current

Customer Service Representative

Groupon Shared Services
02.2020 - 09.2021

Customer Support Associate

Amazon Development Center India
10.2018 - 10.2019

Service Engineer

Sam Technologies
08.2015 - 09.2018

B.E - Electrical, Electronics And Communications Engineering

SNS College of Engineering

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Krishnaram V