Summary
Overview
Work History
Education
Skills
Certification
Awards and Accolades
Affiliations
Languages
DISCLAIMER
Timeline
Generic
Krishna Sita Palacholla

Krishna Sita Palacholla

Hyderabad

Summary

Dynamic Product Owner at Cognizant Technology Services with over 11 years of experience in the healthcare industry (both provider and payor domains), and with a proven track record in Agile frameworks, along with stakeholder engagement. Well-versed in efficiently offering client solutions, proposal management, developing client relations, stakeholder management, analyzing trends, mitigating risks, and related strategies, along with demonstrating flexibility, accompanied by team development and people management skills. Adept at mentoring team members, and driving process improvements, proficient in creating effective communication channels, and delivering impactful presentations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Consulting Manager (Product Owner)

Cognizant Technology Services
01.2025 - Current
  • Initial team setup – onboarding nine team members onto the project and providing them with knowledge transfer on the application, along with their transition onto Rally. Ensured a smooth transition onto the LeSS agile framework from waterfall.
  • Creation of a knowledge repository with product and process documents.
  • Conducting knowledge sessions every week to ensure the development team becomes cross-functional.
  • Working with the stakeholders on requirement gathering, product backlog creation, and prioritization of requests.
  • Conducting refinement calls and maintaining a healthy backlog for the upcoming sprints.
  • Maintaining team velocity and other team dynamics, ensuring timely completion of client deliverables.

Inpatient Specialist and Associate Manager

Deloitte Consulting India Private Limited
08.2022 - 10.2024
  • Responsible for Project Management using Agile Methodology and worked as Scrum Master until the project reached a steady state
  • Worked on Request Proposals involving in proposal documentations for client visits and giving presentations
  • Worked on Pricing model to propose an accurate quote which benefits both the client and the firm, ensuring all the client criteria have been met
  • Presented strategy formulations thereby achieving client’s goals by efficiently utilizing with the resources available
  • Overall Project set up and Management ensuring timely and quality client delivery and desirable profit margins
  • Handling staffing situations during unavailability of critical resources in the team
  • Ensuring timely delivery of all the client deliverables, taking lead on client interactions related to holiday On call coverages, Downtime testing etc on behalf of the entire team and providing the relevant decisions/outputs for practitioners to follow
  • Creating/Presenting Weekly and Biweekly status reports to all the intended stakeholders
  • Led the initiative to revamp the format of metrics reporting, thereby enhancing data transparency and providing the client with more explicit information
  • Point of contact for all offshore related queries, concerns and escalations, ensuring appropriate responses with the required data at any given point in time
  • Managing Team members' certification plans and ensured all client mentioned timelines were met thereby providing them with the required resources per the SOW
  • Mentored these certified practitioners towards pacing up to client processes and timely delivery of assigned tasks
  • Along with Team management, drove third party management (Agile MD) completely from offshore and successfully implemented more than 35 pathways without any post-go live issues
  • Worked on implementing auto paging for all consult departments thereby enabling consult orders to directly trigger page on department pagers
  • Led Team activities like downtime testing for the client ensuring smooth and seamless patch migrations without any hassle

Data Courier Coordinator / Willow and Ambulatory Consultant

Deloitte Consulting India Private Limited
08.2020 - 08.2022
  • Successfully Performed MediSpan Medication Loads into the system without any issues (Every Month)
  • Willow Ambulatory module experience: NDC Scanning issues, Updating Preference Lists, Creating Ambulatory Medication Procedures
  • Data Courier Module experience: Content Management Tickets Maintenance Activity (Every Month), Various Audits relating to Epic Release Authorizations and Data Courier Activities, Maintenance of Upgrade and Release Calendars, Creating Tip Sheets for various upgrade features and helpful Epic Utilities
  • Ticketing Tool experience: Well Versed with Sales Force - Created Reports and Dashboards and worked extensively on designing layout

Willow Inpatient Consultant

Deloitte Consulting India Private Limited
07.2017 - 08.2020
  • Lead all the Willow Maintenance Activities and ensured that the counts stay within threshold and deliverables made on time
  • Team Size: 10 members
  • Barcode Issue Resolution: Expert in Resolving Barcode Scanning issues with one day Turn Around Time
  • Successfully Delivered complex Optimization Requests/Standard Operating Builds: Medication Records of all types (Simple, Mixture, Orderables etc)
  • Added Duration Hard stop for 400 Antibiotic Medication Records
  • Medication Smart Sets and Smart Groups/Panels
  • Medication Best Practice Advisories
  • Alternative Records and Compounding/Repackaging records
  • Rules (dosing and General)
  • Worked on all Pharmacy Error Workqueues
  • Implementation: Handled around 27 New Pharmacy Department Go-lives by setting up Automated Dispensing Machines and the Dispensing logic
  • Well versed with Pharmacy Interface Testing
  • Performed Application and Integration testing
  • Ticketing tool experience: Well Versed with Dashboards and reports/filters on Service NOW, Remedy and Cherwell Ticketing Tools
  • Cross Module Expertise: Worked on changing specimen collection workflow from Lab Collect to Unit Collect (collaborated with Beaker Team)
  • Worked on Medication MAR Flow sheets, Accordion Reports and Patient lists in collaboration with Clini Doc module
  • Worked on Creating Critical Patient Care Order Sets

ASAP Emergency Department Consultant

Deloitte Consulting India Private Limited
06.2014 - 04.2017
  • Onsite Knowledge Transfer from the Client and served as ASAP Analyst for both US and India teams
  • Handled Quarterly Epic system updates (6 SU cycles) and completed them without any post go-live issues
  • ASAP Module Expertise – Standard changes and enhancements for all the INIs mentioned below: Quick Lists, Care Areas, Smart Forms, Workflow Engine Rule, Preference Lists, Programming Point Extensions
  • Reporting Workbench: Created/updated Several RWB Reports for clients ensuring quality management, and metrics reporting
  • Cross Module Expertise (Clin Doc and Order): Order Sets, Best Practice Advisories, Flow Sheets, Reports and Print groups, Printer Mapping

Education

Post Graduation - Hospital and Healthcare Administration

Apollo
Hyderabad
05-2014

Graduation - Bachelor of Dental Surgery

NTR University
02-2012

Skills

  • Excellent Communication with advanced English Proficiency
  • Agile frameworks
  • Stakeholder engagement
  • Requirements gathering
  • Project management
  • Resource allocation
  • Product backlog management
  • Risk assessment
  • Process improvement
  • Effective communication
  • Team collaboration
  • Problem solving
  • Mentoring team members
  • Presentation skills
  • Product issue resolution
  • Product planning
  • Competitive analysis
  • Scrum methodology
  • Story planning
  • Product lifecycle management
  • Release planning
  • User story creation
  • Scrum framework
  • Problem identification
  • Product metrics tracking
  • Agile methodology
  • Data-driven decision making
  • Roadmap development
  • Stakeholder relationship management
  • Business analysis

Certification

  • Certified Scrum Master 2024 (Scrum Alliance)
  • Certified Product Owner 2025 (Scrum Alliance)
  • Agile Methodology 2022
  • Healthcare product management 2023
  • EpicCare Ambulatory, 2021
  • Epic Willow Inpatient, 2018
  • Epic ASAP Emergency Department, 2014, 2020
  • ITIL Level 1

Awards and Accolades

  • Outstanding Award for phenomenal performance on project management in 2023
  • Multiple Applause Awards for exceptional team player skills and quality work contributed towards client deliverables in 2022, 2020, 2019, 2018
  • Multiple Spot awards for pacing up to new role and successfully completing on-site knowledge transition from the client in 2015, 2016
  • Recipient of 'Women Tech Hero' Global Deloitte award for exhibiting an inspiring work-life balance 2019

Affiliations

  • Fitness enthusiast

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2

DISCLAIMER

I assure you that all the information mentioned above by me is true

Hyderabad, July 18, 2025

Timeline

Consulting Manager (Product Owner)

Cognizant Technology Services
01.2025 - Current

Inpatient Specialist and Associate Manager

Deloitte Consulting India Private Limited
08.2022 - 10.2024

Data Courier Coordinator / Willow and Ambulatory Consultant

Deloitte Consulting India Private Limited
08.2020 - 08.2022

Willow Inpatient Consultant

Deloitte Consulting India Private Limited
07.2017 - 08.2020

ASAP Emergency Department Consultant

Deloitte Consulting India Private Limited
06.2014 - 04.2017

Post Graduation - Hospital and Healthcare Administration

Apollo

Graduation - Bachelor of Dental Surgery

NTR University

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Krishna Sita Palacholla