Your Name
Summary
Software Engineer offering 7 years in IT industry with focus on product design and development. Extensive knowledge of Salesforce CRM and Einstein Analytics.
- Certified Salesforce.com Developer/Administrator with experience in Administration, Configuration, Customization, Requirement Analysis, Implementation, Data Migration, and support of Salesforce CM.
Experience in the complete life cycle of project development including System Analysis, Design, Development, Testing, Deployment, and Maintenance.
Knowledge of Agile development practices and assessment.
Experience in working across various SFDC implementations like Sales Cloud, Service Cloud, Chatter, SDLC process in Agile Scrum methodology.
Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards.
Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
Hands-on experience with development tools like Force.com IDE, Force.com Explorer, and Data Loader.
Experience with analyzing large volumes of data and developed dashboards using Salesforce Einstein Analytics
Strong knowledge in cloud computing applications and interfaces.
Good experience in Salesforce Chatter and hands-on experience in defining and delivering the Chatter File Sync and File Sharing solution.
A key player in migrations and deployment of code from one environment to another using Force.com IDE deployment wizard.
Extensive experience in designing custom objects, custom fields, role-based page layouts, workflow rules, approval processes, record types, custom tabs, report extractions to various formats, and Email generation according to application requirements.
Developed Lightning Components using Aura Framework.
Worked with Salesforce Process Builder and consolidated existing workflow rules with process builder.
Strong working experience in developing/customizing applications using Eclipse IDE with Force.com Plug-in and Force.com IDE, written Apex classes, Visualforce pages, Triggers, and customized meta-data components like creating custom fields, formula fields, and validation rules.
Good understanding with Client/Server architecture, Object-Oriented design techniques, and web application design under Model View Controller (MVC) and Service-Oriented Architecture (SOA).
Experienced in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and REST API.
Experience in creating modern Enterprise Lightning Apps.
Experience with working in VS Code with Salesforce DX CLI.
Experience in working with Debug Apex Scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limits.
Excellent organizational and strong problem-solving skills with a proven ability to contribute to a team environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Salesforce Lightning Developer
Accenture Contractor Jobs
08.2018 - Current
- Implemented Service cloud for building Customer Care Agent Desktop Application for theService Operations team.
- Worked on end-to-end functionalities related to Service Cloud, Sales Cloud, Omnichannel, Live Agent, Open CTI, Lightning Dialer, and Snap-Ins.
- Designed, developed, and deployed Apex Classes, Triggers, and validation rules for various functional needs in the application.
- Best Practices understanding of Coding Standards, Deployment, Apex, VisualForce, Salesforce Integration, Security implementations.
- Developed batch classes, Schedule Apex, HTTP callout, dynamic apex, single e-mail methods, mass e-mail methods, test classes, wrapper classes.
- Utilized Salesforce Lightning Design System (SLDS) and Standard web-based technologies or custom UI needs.
- Developed reusable Salesforce Aura Lightning components.
- Built Custom Lightning App Home Pages,App Pages, and Record Pages
- Based on requirements built Advanced Formulae and Salesforce Validation Rules.
- Configuring and developing a user interface application named CUSTOMER CARE AGENT DESKTOP
- Configuring and doing Custom Development in transitioning existing Live Agent users to Omni Channel for automated routing of cases.
- Create new reporting capabilities and respond to ad hoc Production Support requests as needed.
- Currently, I am working on CTI (Computer Telephony Integration) and Omni Channel.
- Worked on Integrating Qualtrics.
- Created custom objects and Lookup relationships associated to Cases.
- VLOCITY experience with creation of Vlocity Cards, Vlocity Dataraptors, Vlocity templates,Vlocity Omniscripts for implementing various business logics
- Customizations of Reports, Dashboards, Workflows, Approval Processes.
- Created and Managed changes to the System like involvement in UAT training and also modify the existing system to increase benefits and usability by creating workflows, Advanced Visual Flows, Process Builder, Escalation rules, and Assignment rules.
- Migration of all the Customizations including Custom Configurations, packages, and other objects from Sandbox to Production environment.
- Hands-on experience with Tools like Data Loader, Eclipse IDE with Force.com Plugin, Workbench, and PostMan.
- Strong conceptual understanding and experience with server-side web development design languages, scripting tools, and protocols such as HTML 5, XML, JavaScript, HTTP, CSS 3, XSLT, AJAX, JQuery.
- Thorough understanding of the Life Cycle of Development including Salesforce Deployment/Packaging effectively using Metadata API, ChangeSet, and JENKINS and knowledge on Using ANT Scripts to deploy.
- Well-Adapted to AGILE Environment.
- Confer with systems analysts, engineers, programmers and others to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces during PI Planning that are held bi-monthly as we are following Core AGILE METHODOLOGY Practices.
Salesforce Developer/System Administrator
Alteryx Inc.
01.2017 - 07.2018
- Developed Salesforce Lightning Applications using Aura Lightning Components, Controllers, and Events and used custom CSS in the components.
- Embedded Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
- Built reusable UI components and pages with the lighting component framework.
Designed, developed, test and deployed custom salesforce applications using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
Used Force.com developer toolkit including Visual force pages to develop custom business logic.
Used Rest Web services to flow the Data from salesforce to Connected App.
Used Force.com Web services API for implementing web services to integrate with legacy systems.
Worked on Sales Cloud and Service Cloud.
Involved in querying sales force tables using SOQL & SOSL queries using Force.com Explorer
Analyzed large volumes of data and developed dashboards using Salesforce Einstein Analytics.
Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Profiles, Roles, Users, Page Layouts, Email Services, Approval Processes, Workflows, Tasks, and Events, Leads, Campaigns, Reports and Dashboards.
Worked on custom objects that make it easy to model financial accounts, roll up financial information for clients and groups and track customer goals.
Worked on Data Loading Activities using salesforce.com Import Wizard, Force.com Data Loader, Informatica Cloud, Workbench & Data Loader.
Involved in the Data Transformation and Data Cleansing activities while transferring the data from the external system into Salesforce.com using Apex Data Loader 20.0.
Used Community Cloud in order to perform computing types of applications, massive data simulations with data rich, real-time visualizations.
Involved with Configuring Price Quote (APTTUS-CPQ) Product and Pricing, also understand configuration settings as they relate to business requirements, also good with standard Quote/Proposal creation process.
Extensively used Agile Scrum methodology to reach our business team goal by gathering day-to-day requirements and building them using Force.com platform.
Aura
Experienced in all SCRUM and SDLC tools ( JIRA, Confluence, Artifactory, SVN, Maven, Jenkins, ANT, Git, GitHub, Visual Studio) and their usage ensuring traceability, repeatability, the quality, and support.
Followed QA process to ensure emails are rendered as insisted across all email clients and screen resolutions.
Worked on data warehouse QA process and different levels of testing like Functional, Regression and Integration testing with business scenarios.
Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
Salesforce Administrator
Uworld
06.2016 - 12.2016
- Performed roles of Salesforce Configuration and Administrator.
Created relationships using Lookup and Master-detail among custom and standard objects and created junction objects to establish many-to-many relationships among objects.
Created various Formula, Rollup Summary Fields, Record types, Page Layouts, Search Layouts, Related lists, List views, Custom tabs, apps, Custom Links, Custom Buttons and Actions on a record detail and edit pages.
Customized various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Products, Price books, Campaigns, Campaign Members, Cases, and Solutions.
Customized Leads by creating a Lead process for various groups, assignment rules, web-to-lead, and custom lead conversion.
Implemented Case Management Automation to track and solve customer issues by creating support process, record types, and assignment and escalation rules.
Configured Partner and Customer portal for the users in the organization for Partner selling.
Administered, configured and managed Salesforce application user Profiles, Roles, Permission Sets, generating Security tokens, upgrade to managed app exchange packages.
Created Workflow rules, Approval process on various objects to automate actions Email Alert, Field Update, Creating a task, outbound messaging and time-dependent actions.
Created custom pipeline report and other reports for different business users using tabular, summary and matrix reports and dashboards.
Worked on Salesforce integration with JIRA
Performed Unit, Integration, Regression and User Acceptance Testing.
Deployed components across organizations (Production and Sandboxes) using Eclipse, Force.com Migration Tool, and Change Set.
Provided post-implementation support to assist end users in creating reports, dashboards and specific Administration tasks including creating and maintaining user profiles and privileges.
Responsible for driving end-user adoption by assisting in day-to-day Salesforce CRM support, including the managing releases and change control processes.
QA ENGINEER
TECH MAHINDRA
07.2013 - 01.2015
- Testing the application for End User Testing on its compatibility on various web browsers like Firefox 3.6, Chrome 11, Safari 5 and Internet Explorer 7.x, 8.x. Used exploratory testing method to give quick feedback.
Extensively used UNIX shell scripting, UNIX server logs, Http Watch, Firebug and Firefox plug-in called Poster to verify whether the site generates correct error message with its error code when it encounters invalid data or errors in the page.
Involved with developers and UI designers in tweaking and validating the UI modals given my QAS to integrate in Checkout module of our application.
Ran batch queries that included different complex SQL queries for the backend testing using UNIX Shell Scripting (Putty) and Sql developer to see if the Promotion is moving through various steps in backend Oracle 10g Database.
Used Http Watch to monitor site response time and page weight of the HTML and jsp version of the Checkout 3.0 page.
Observed the Performance of the sites by filtering and monitoring various performance graphs using Load Runner 9.10
Involved in Production release support, troubleshooting of issues and from business approvals to final system checks and helped on system installation instructions and roll out plans.
Reviewed requirement specification doc, Functional design docs to verify completeness and correctness and translated technical requirement to the test requirement.
Maintained the Requirement Traceability Matrix (RTM) throughout the project life cycle.
Created and customized Data Driven Framework to test 6 sets of regression test cases that were often used for varied sets of data.
Used Object Repository (.tsr), Functions (.vbs, qfl), and Environmental Variables (.xml) and Recovery Scenarios (.qrs) to build the framework.
Created 75 sets of data Test Data executed and tested Framework. Data was read from Excel and test results were published back to Excel sheets.
Extensively performed Web Service testing Using QTP’s Web Service Add-in and different XML Utility objects of QTP.
Education
Master of Science - Information Technology
University of The Cumberlands
Williamsburg, KY06.2016
Skills
Salesforce Lightning Aura FrameworkApex Language
Apex Web Services
Workflows
Forcecom platform
Apex Triggers
Apex Classes/Controllers
SOQL & SOSL Queries
Reports & Dashboards
VisualForce
Data Loader
Workflow & Approvals
Process Builder
SDLC processes
Design and development
UI/UX
Cross-functional teamwork
JavaScript
JIRA
Application development
Data synchronization
Stakeholder management Scrum
Tools customization
Testing and debugging
Defining requirements
Data warehousing and analytics
Software architecture
HTML
Testing and deployment
Eclipse IDE
Visual Studio
Git
BitBucket
ANT
SFDX
ChangeSets
Certification
- Certified SALESFORCE PLATFORM DEVELOPER I (CERTIFICATION CREDENTIAL ID#20869266)
Certified SALESFORCE ADMINISTRATOR (CERTIFICATION CREDENTIAL ID#20864354)
Certified SALESFORCE ADVANCED ADMINISTRATOR (CERTIFICATION CREDENTIAL ID#20583028)
Certified SALESFORCE EINSTEIN ANALYTICS AND DISCOVERY CONSULTANT
Certified SALESFORCE SALES CLOUD CONSULTANT
Certified SALESFORCE SERVICE CLOUD CONSULTANT
Certified SALESFORCE PLATFORM APP BUILDER
Timeline
Salesforce Lightning Developer
Accenture Contractor Jobs
08.2018 - Current
Salesforce Developer/System Administrator
Alteryx Inc.
01.2017 - 07.2018
Salesforce Administrator
Uworld
06.2016 - 12.2016
QA ENGINEER
TECH MAHINDRA
07.2013 - 01.2015
Master of Science - Information Technology
University of The Cumberlands
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