Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Hi, I’m

MAHESH GAVARA

HYDERABAD

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

3
years of professional experience

Work History

CONNEQT BUSINESS SOLUTION
Hyderabad

Customer Service Agent
06.2023 - 01.2024

Job overview

  • Assisted customers with inquiries regarding products and services through phone, email, and chat.
  • Provided product information to customers in a timely manner.
  • Resolved customer complaints quickly and efficiently.
  • Processed refunds, returns, exchanges, and order cancellations according to policy.
  • Maintained a high level of customer satisfaction by providing accurate and helpful responses.
  • Monitored customer feedback through surveys and other methods for quality assurance purposes.
  • Updated customer records in the CRM system accurately with each interaction.
  • Attended training sessions regularly to stay current on new products or services.
  • Answered incoming calls promptly and professionally within company standards.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Made outbound calls to obtain account information.

MTAR technologies Pvt Ltd
Hyderabad

Assistant Quality Inspector
04.2021 - 11.2021

Job overview

  • Reviewed and inspected products for conformance to established standards, specifications and customer requirements.
  • Performed visual inspections of components for surface defects such as scratches, dents, burrs.
  • Conducted dimensional checks with various measuring instruments including micrometers, calipers and gauges.
  • Checked product accuracy against blueprints and drawings.
  • Monitored production process to ensure quality control standards are met at all times.
  • Maintained accurate records of inspection results and corrective actions taken when necessary.
  • Investigated complaints regarding product quality and recommended changes in process or design to prevent recurrence.

Education

St.Ann's Junior College
Tadepalligudem

from INTERMEDIATE
04.2015

University Overview

S.B.R.P.Z.P.HIGH SCHOOL
BOMMIDI

Board of Secondary Education from S.S.C
04.2013

University Overview

Skills

  • Inbound Call Management
  • Inbound Customer Service
  • CSS
  • HTML
  • Website Updating
  • Javascript

Affiliations

Affiliations
  • Participated in one day workshop on control systems in IEEE.
  • Membership in IEEE.
  • Participated in internship program at Foodfacts.

Timeline

Customer Service Agent
CONNEQT BUSINESS SOLUTION
06.2023 - 01.2024
Assistant Quality Inspector
MTAR technologies Pvt Ltd
04.2021 - 11.2021
St.Ann's Junior College
from INTERMEDIATE
S.B.R.P.Z.P.HIGH SCHOOL
Board of Secondary Education from S.S.C
MAHESH GAVARA