KRISHNAVENI K I
Thenmala
Summary
Seeking a position to utilize my skills and abilities in the industry that offers security and being resourceful, innovative and flexible
Overview
6
6
years of professional experience
Work History
Service in Food and Beverage
SG AROMA
Singapore
11.2023 - 06.2024
- Monitored guest consumption of alcohol to prevent intoxication levels in accordance with state laws.
- Maintained a clean workstation throughout shift, including tables, chairs, floors, walls, refrigerators.
- Assisted bus persons in clearing dishes from tables between courses.
- Stocked service areas with supplies such as napkins, utensils, condiments, glassware.
- Set up banquet rooms for special events such as weddings or corporate functions.
- Checked back with guests to ensure satisfaction with their meals.
- Assisted other servers as needed during peak periods or when short-staffed.
- Communicated with kitchen staff regarding order details and special requests from guests.
- Prepared bills and processed credit card payments at the end of each shift.
- Suggested food and beverage items to customers based on their preferences.
- Handled customer complaints in a professional manner while maintaining composure under pressure.
- Replenished buffet items as needed throughout the meal period.
- Took orders accurately and efficiently for food and beverages.
- Processed payments from customers using the POS system.
- Provided detailed information on menu items, including ingredients and preparation methods.
Relationship manager
Bajaj allianze life insurance company
02.2022 - 02.2023
- Maintained accurate records of all client interactions within the company's CRM system.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Analyzed market trends and identified potential new customers through research activities.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
Agency Development manager
Maxlife insurance
01.2021 - 02.2022
- Collaborated with marketing team to develop promotional materials for products and services.
- Prepared reports on progress made towards achieving organizational goals.
- Developed and implemented strategies to increase agency revenue.
- Coordinated with internal teams to ensure successful completion of projects.
- Reviewed existing processes and procedures to improve efficiency.
Customer Service Executive
Kotak Mahindra Bank
11.2019 - 12.2020
- Communicated effectively with team members to ensure timely response times for customers.
- Responded promptly to emails sent by customers seeking assistance.
- Processed orders accurately and efficiently in accordance with company policies.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Contacted supervisor immediately when issues required escalation to avoid lost revenue.
- Improved operational efficiencies while managing work requests, store inventory, equipment transactions and changes.
Customer Service Executive
Muthootfincorp
02.2018 - 10.2019
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Assisted customers with product returns or exchanges according to established guidelines.
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Education
Diploma in Hospitality management -
Birmingham academy
Singapore01.2023
M.Com (Finance) -
Kamaraj university
01.2020
B.Com (Co-operation) -
Kerala university
01.2017
Skills
- Organized
- Communication
- Teamwork
- Meeting deadlines
- Critical thinking
- Menu Recommendations
- Inventory Management
- Complaint Handling
- Guest Relations
- Guest service
Personal Information
- Passport Number: V9985167
- Passport Date Of Issue: 04/19/2022
- Passport Place Of Issue: Trivandrum
- Passport Expiry Date: 04/18/2032
- Father's Name: Krishnapillai S
- Date of Birth: 04/29/1997
- Gender: Female
- Nationality: INDIA
- Marital Status: Single
- Religion: Hindu
Languages
- English, 95%
- Hindi, 90%
- Tamil, 90%
- Malayalam, 100%
Language
Malayalam
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1
TECHNICAL QUALIFICATION
- Power BI
- Excel
- Word
Timeline
Service in Food and Beverage
SG AROMA
11.2023 - 06.2024
Relationship manager
Bajaj allianze life insurance company
02.2022 - 02.2023
Agency Development manager
Maxlife insurance
01.2021 - 02.2022
Customer Service Executive
Kotak Mahindra Bank
11.2019 - 12.2020
Customer Service Executive
Muthootfincorp
02.2018 - 10.2019
Diploma in Hospitality management -
Birmingham academy
M.Com (Finance) -
Kamaraj university
B.Com (Co-operation) -
Kerala university