Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Language
TECHNICAL QUALIFICATION
Timeline
Generic
KRISHNAVENI K I

KRISHNAVENI K I

Thenmala

Summary

Seeking a position to utilize my skills and abilities in the industry that offers security and being resourceful, innovative and flexible

Overview

6
6
years of professional experience

Work History

Service in Food and Beverage

SG AROMA
Singapore
11.2023 - 06.2024
  • Monitored guest consumption of alcohol to prevent intoxication levels in accordance with state laws.
  • Maintained a clean workstation throughout shift, including tables, chairs, floors, walls, refrigerators.
  • Assisted bus persons in clearing dishes from tables between courses.
  • Stocked service areas with supplies such as napkins, utensils, condiments, glassware.
  • Set up banquet rooms for special events such as weddings or corporate functions.
  • Checked back with guests to ensure satisfaction with their meals.
  • Assisted other servers as needed during peak periods or when short-staffed.
  • Communicated with kitchen staff regarding order details and special requests from guests.
  • Prepared bills and processed credit card payments at the end of each shift.
  • Suggested food and beverage items to customers based on their preferences.
  • Handled customer complaints in a professional manner while maintaining composure under pressure.
  • Replenished buffet items as needed throughout the meal period.
  • Took orders accurately and efficiently for food and beverages.
  • Processed payments from customers using the POS system.
  • Provided detailed information on menu items, including ingredients and preparation methods.

Relationship manager

Bajaj allianze life insurance company
02.2022 - 02.2023
  • Maintained accurate records of all client interactions within the company's CRM system.
  • Resolved escalated customer issues efficiently and effectively within established timelines.
  • Identified customer needs, developed customized solutions, and provided knowledgeable advice.
  • Analyzed market trends and identified potential new customers through research activities.
  • Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
  • Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.

Agency Development manager

Maxlife insurance
01.2021 - 02.2022
  • Collaborated with marketing team to develop promotional materials for products and services.
  • Prepared reports on progress made towards achieving organizational goals.
  • Developed and implemented strategies to increase agency revenue.
  • Coordinated with internal teams to ensure successful completion of projects.
  • Reviewed existing processes and procedures to improve efficiency.

Customer Service Executive

Kotak Mahindra Bank
11.2019 - 12.2020
  • Communicated effectively with team members to ensure timely response times for customers.
  • Responded promptly to emails sent by customers seeking assistance.
  • Processed orders accurately and efficiently in accordance with company policies.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
  • Contacted supervisor immediately when issues required escalation to avoid lost revenue.
  • Improved operational efficiencies while managing work requests, store inventory, equipment transactions and changes.

Customer Service Executive

Muthootfincorp
02.2018 - 10.2019
  • Maintained accurate records of customer interactions, transactions and comments in the database system.
  • Assisted customers with product returns or exchanges according to established guidelines.
  • Collected deposits or payments and arranged for billing.
  • Updated databases with new and modified customer data.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Education

Diploma in Hospitality management -

Birmingham academy
Singapore
01.2023

M.Com (Finance) -

Kamaraj university
01.2020

B.Com (Co-operation) -

Kerala university
01.2017

Skills

  • Organized
  • Communication
  • Teamwork
  • Meeting deadlines
  • Critical thinking
  • Menu Recommendations
  • Inventory Management
  • Complaint Handling
  • Guest Relations
  • Guest service

Personal Information

  • Passport Number: V9985167
  • Passport Date Of Issue: 04/19/2022
  • Passport Place Of Issue: Trivandrum
  • Passport Expiry Date: 04/18/2032
  • Father's Name: Krishnapillai S
  • Date of Birth: 04/29/1997
  • Gender: Female
  • Nationality: INDIA
  • Marital Status: Single
  • Religion: Hindu

Languages

  • English, 95%
  • Hindi, 90%
  • Tamil, 90%
  • Malayalam, 100%

Language

Malayalam
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1

TECHNICAL QUALIFICATION

  • Power BI
  • Excel
  • Word

Timeline

Service in Food and Beverage

SG AROMA
11.2023 - 06.2024

Relationship manager

Bajaj allianze life insurance company
02.2022 - 02.2023

Agency Development manager

Maxlife insurance
01.2021 - 02.2022

Customer Service Executive

Kotak Mahindra Bank
11.2019 - 12.2020

Customer Service Executive

Muthootfincorp
02.2018 - 10.2019

Diploma in Hospitality management -

Birmingham academy

M.Com (Finance) -

Kamaraj university

B.Com (Co-operation) -

Kerala university

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KRISHNAVENI K I