KrishnaVeni Penta
Hyderabad
Summary
I am a dedicated problem solver with a passion for providing customers with the best possible solutions. I have consistently delivered results in fast-paced environments, demonstrating my ability to adapt and thrive under pressure. Open to new ideas and respectful of others' perspectives, I am a team player who values collaboration. My commitment to constant learning and strong work ethics has been a cornerstone of my professional journey, driving me to continuously improve and excel in my roles.
Overview
3
3
years of professional experience
1
1
Certification
Work History
LMS Consultant
Accenture
09.2021 - Current
- 2.9 years of experience working as an LMS consultant specializing in the Cornerstone LMS for a client in the life sciences industry. My role involved providing expertise and guidance on the utilization of Cornerstone LMS.
- Understanding customer requirements and expectations, and collaborating accordingly to ensure their needs are met effectively.
- Deep understanding of Cornerstone's various features and functionalities, especially in the Core and Learning modules.
- Analyzed trends and highly impacting issues to find the root cause, fix, and prevent reoccurrence. ITSM knowledge - Experience working with ServiceNow in managing incidents, problems, and change requests.
- Experience in conducting UAT and Regression testing by developing and executing test scenarios for CSX Releases & Patch.
- Deep understanding of the eDMS tool and its functionalities. Supported customers in resolving eDMS issues. Implemented improvements & suggested better practices that will enhance the overall eDMS experience for the Customers.
- Published numerous knowledge base articles related to Cornerstone. These articles address common queries, and best practices, and promote self-help for the users in utilizing Cornerstone effectively.
Education
Bachelor's in Mechanical engineering -
S.R.K.R Engineering College
08-2021
MPC -
Sri Chaitanya Junior College
05-2017
SSC -
Viswabharati EM High School
04-2015
Certification
- Cornerstone CORE CSX Specialist
- Cornerstone Learning CSX Specialist
- Cornerstone Learning CSX Expert
- LXP Administration Specialist
Projects
CSOD Managed Services
Skills: Release management, Patch management, Problem-solving, Troubleshooting, Vendor management, Incident management, Problem management, UAT, Regression testing, Test writing, Knowledge management, Proactive communication
Systems: Cornerstone OnDemand (CSX), EdCast
Tools: Electronic Document Management System (eDMS), HP ALM, ServiceNow (SNOW), WinSCP, Notepad++, G-Suite
Roles and responsibilities:
- Troubleshooting incidents reported by the customer by analyzing the priority and impact.
- Communicating with business and stakeholders regarding critical GxP impacting issues, ensuring that all relevant parties are promptly informed about the situation, its potential consequences, and the actions being taken to address and resolve the issue.
- Prepare monthly statistics related to resolution SLA and response SLA, ensuring that SLAs are being met effectively and presenting them to the customer.
- Collaborating closely with the vendor to ensure that problems are addressed correctly & accurate and effective resolution of problems is provided.
- Acting as a mediator between the Customer and the vendor, I have facilitated communication and information exchange between the two parties. By effectively conveying client requirements, concerns, and feedback to the vendor, and vice versa ensuring that both parties are aligned and working towards a successful resolution.
- As a Release Manager, demonstrated new Cornerstone enhancements to the Customer, highlighting the impact and benefits on the operations.
Awards
- Accenture Celebrates Excellence award for the Q4, FY22
- Multiple appreciations from the client for rapid response and proactive approach
- Fast-track promotions in November 2022 and May 2024 in recognition of my notable accomplishments.
- Winner of the Circle of Excellence (CoE) award
Personal Information
- Date of Birth: 07/08/2000
- Gender: Female
- Languages known: English, Telugu, Hindi
Timeline
LMS Consultant
Accenture
09.2021 - Current
Bachelor's in Mechanical engineering -
S.R.K.R Engineering College
MPC -
Sri Chaitanya Junior College
SSC -
Viswabharati EM High School
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