Krishnaveni SOMASUNDARAM

Operations Manager:

• To supervise in administration and co-ordinations of hospital activities.
• To consult with and advises departmental needs on problems relation to operations of the hospitals.
• To recommend changes in administrative policies so as to carry out objectives of the hospital more effectively.
• To assist in preparation of budgets and allocations of funds based on studies of cost, review of departmental budget estimates, familiarity with operating procedures, and discussion with departmental heads.
• To interpret hospital and departmental policies, objectives and operational procedures through department heads.
• To resolve problems with department heads concerning such items as staffing, utilization of hospital facilities, equipment and supplies.
• To meet with staff members to interpret changes in operational procedures.
• To meet with members of community and to promote good public relations for the hospitals.
• To educate the staff about the policies.
• To submit at intervals, reports on the quality of system and customer care and working of the departments.
• To communicate information or decisions to the medical staff.
• To Schedule duties of staff in such as way to have efficient working.
• To enforce staff rules and discipline of the doctors in consultation with the General Manager.
• To bring all information to the Company HO through General Manager if any staffs is required to be censored.
• To ensure that proper records and minutes are maintained.
• To ensure adequate coverage of staffing and any emergency problems.
• To ensure that the daily billing estimation are conducted on regular basis.
• To ensure proper recovery of payments.
• To ensure proper inter-departmental co-ordination of all departments in the Hospital.
• To handle customer grievances.
• Monitor Customer feedback & patient round.

Human Resource Manger

• Maintaining a smooth onboarding process.
• Training, counseling, and coaching staff.
• Resolving conflicts through positive and professional mediation.
• Carrying out necessary administrative duties.
• Conducting performance and wage reviews.
• Developing clear policies and ensuring policy awareness.
• Creating clear and concise reports.
• Giving helpful and engaging presentations.
• Maintaining and reporting on workplace health and safety compliance.
• Handling workplace investigations, disciplinary, and termination procedures.
• Maintaining employee and workplace privacy.

• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Cross-trained existing employees to maximize team agility and performance.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Onboarded new employees with training and new hire documentation.
• Developed and maintained relationships with customers and suppliers through account development.
• Improved marketing to attract new customers and promote business.
• Improved safety procedures to create safe working conditions for workers.
• Developed detailed plans based on broad guidance and direction.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Successfully accredited with NABH Entry level and NABL Molecular Testing for the 1100 bedded teaching hospital
• Periodical assessment of hospitals on quality check list and arrive at score for facility
• Identification of gaps, develop action plan under guidance of in- charge of hospital and monitor compliance;
• Conduct of meeting related to quality , prepare and maintain minutes
• Ensuring that hospital meets all regulatory compliances
• To Institute and effective grievance redressal system both for employees and patients
• Resolved problems, improved operations and provided exceptional service
• Conduct training related to quality Concepts
• Monitoring Quality indicators , corrective & Preventive action
• Formulating & Updating Manuals , Policies etc.
• Ensuring good quality non-clinical services like infection prevention, security, diet, Patient amenities and outsourced services
• Patient Service Audits
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Collaborated with team members to achieve target results.
• Carried out day-to-day duties accurately and efficiently.

• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
• Efficiently and effectively identified and solved all problems that impacted direction of business.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
• Evaluated suppliers to maintain cost controls and improve operations.

• Developed treatment plans according to current wound care protocols.
• Attended wound care education programs to gain knowledge on most recent techniques and procedures available.
• Identified patients requiring debridement procedures and alerted attending physician.
• Demonstrated dressing techniques to educate and orient in-services nurses.
• Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
• Cleaned and sterilized instruments, equipment and surfaces.
• Monitored patient vital signs, lab results and other indicators of health.
• Assisted physicians in diagnosis and treatment of patients.
• Instructed patients in at-home care and continued treatments.
• Advised patients and families on health topics pertinent to care and treatment.
• Utilized medical software to document and track patient progress.

• Monitored nursing care, patient assessment processes, and treatment implementations.
• Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
• Implemented quality patient care techniques to align with safety, health, and organizational regulations.
• Supervised and managed daily scheduling, tasking, and administration.
• Supervised patient admissions and discharges from hospital to home care, rehabilitative facility, or self-care.
• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
• Developed and implemented specific nursing care plans to cater to individual patient needs.
• Conducted daily shift briefs to inform staff of changes in patient care assignments.
• Assisted in development and implementation of new policies and procedures to improve healthcare quality.
• Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
• Evaluated patient histories, complaints, and current symptoms.

• Conducted clinical simulations and provided feedback for each individual student.
• Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
• Worked with department heads, staff and faculty to develop engaging curriculum and advance instruction for nursing programs.
• Improved student performance by defining clear goals and communicating performance metrics.
• Instructed and coached students to help overcome academic issues and personal challenges.
• Implemented instructional presentations to communicate coursework goals.
• Incorporated instructional aids and motivational strategies to eradicate learning gaps.