Krishnendu M
MAINFRAME PRODUCTION SUPPORT
Palakkad
Summary
As an experienced Mainframe Engineer with over 4 years of expertise in the credit bureau sector, specializing in incident and problem management. I am skilled in COBOL, JCL, DB2, VSAM, DFSORT and Splunk. These technical proficiencies enable me to effectively troubleshoot production issues and ensure operational excellence. I am dedicated to maintaining high system uptime and delivering efficient, reliable solutions.
Overview
4
4
years of professional experience
Work History
Developer 2- Software Engineer
UST
01.2024 - Current
- The team that delivers continuous Level 2 support for various mainframe applications.
- Investigate recurring issues, identify root causes, and collaborate with developers to implement permanent fixes after code change impact analysis.
- Monitor and manage batch jobs running on mainframe systems, ensuring they execute properly within the specified timeframes.
- Use of Splunk and mainframe technologies/tools to proactively detect and resolve issues, to maintain system uptime.
- Actively involved in client communication to provide regular updates on the progress of issue resolution.
Developer 1 Software Engineer
UST
02.2022 - 01.2024
- The production support team supports various mainframe application systems.
- Review and resolve incidents, like system outages and performance issues affecting mainframe applications.
- Ensuring minimal downtime and meeting Service Level Agreements (SLAs).
- Assist with the deployment of new strategy manager releases, patches, or updates to mainframe applications/systems in a controlled manner.
Associate Software Developer
UST
10.2021 - 02.2022
- Completed training in mainframe development area and participated in assessments to enhance knowledge, technical skills, and efficiency in preparation for the role.
- Collaborated with team members and received project training in various mainframe technologies and tools, credit bureau application systems, their issues, and root cause analysis techniques.
Education
Master Of Technology (M.Tech) - Electronics and Communication Engineering(ECE)
College of Engineering Kidangoor
Kidangoor, Kerala, India08-2021
Skills
COBOL
Accomplishments
- Incident Resolution Excellence Successfully resolved high-impact incidents with minimal downtime and contributed to improved SLA adherence.
- Uptime Enhancement Success Improved system uptime by 99% ensuring uninterrupted service for clients.
- USTAR Recognition Received the USTAR award (company recognition) for outstanding contributions to SLA adherence and workload management.
Timeline
Developer 2- Software Engineer
UST
01.2024 - Current
Developer 1 Software Engineer
UST
02.2022 - 01.2024
Associate Software Developer
UST
10.2021 - 02.2022
Master Of Technology (M.Tech) - Electronics and Communication Engineering(ECE)
College of Engineering Kidangoor