KRISHNENDU MANDAL
Kolkata
Summary
Application Architect in Microsoft technologies and AIML, MLOps, NLP, and Generative AI (GenAI) . Expertise in designing scalable AI-driven architectures, integrating NLP models for enterprise automation, and optimizing ML pipelines. Proven track record in building LLM-powered applications, deploying AI-based chatbots, and implementing robust MLOps workflows. Passionate about advancing research in AI, Deep Learning, and Cybersecurity.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Application Architect & GenAI Specialist
IBM
05.2009 - Current
- GenAI-Powered Ticket Prioritization System Designed and implemented an LLM-based ticket categorization and prioritization system using BERT, LDA, and LangChain, reducing SLA breaches by 20%. Led data preprocessing, vectorization, and model training using Hugging Face Transformers and OpenAI GPT models. Integrated RAG (Retrieval-Augmented Generation) architectures for context-aware ticket resolution. Achieved 30% reduction in resolution time, boosting customer satisfaction.
- E-Commerce Enhancements for Tiffany & Co. - Designed microservices architecture for seamless global customer experiences. Technologies: C#, .Net Core, ASP.NET, SQL Server, JavaScript.
Asst. Systems Engineer
Tata Consultancy Services (TCS)
07.2005 - 03.2009
- Designed, developed, and maintained enterprise-grade healthcare applications using .NET, C#, and SQL Server, including data migration and integration projects to streamline business processes for APS Healthcare.
Education
M.Tech - Artificial Intelligence and Machine Learning
BITS Pilani
B.Tech. - Information Technology
Haldia Institute Of Technology
Skills
- AIML
- NLP
- GenAI
- LLMs
- OpenAI GPT-4
- LangChain
- Hugging Face Transformers
- RAG
- Tokenization
- Sentiment Analysis
- NER
- BERT
- TF-IDF
- Word2Vec
- LDA
- Scikit-learn
- TensorFlow
- PyTorch
- Keras
- Deep Reinforcement Learning
- MLOps
- Model Deployment
- MLflow
- Docker
- Kubernetes
- CI/CD for ML
- Data Engineering
- Vector Databases
- ChromaDB
- Milvus
- No-SQL
- PostgreSQL
- MongoDB
- SQL
- Microsoft SQL Server
- Cloud Services
- Azure AI
- Backend Frameworks
- Flask
- FastAPI
- ASPNET Core
- Project Management
- Agile
- Scrum
- JIRA
Certification
- AI-900: Microsoft Azure Artificial Intelligence Fundamentals
- AZ-303: Microsoft Azure Architect Technologies
- AZ-304: Microsoft Azure Architect Design
Hobbies and Interests
- Watching and playing football, following major leagues like EPL, La Liga, Serie A, ISL
- Listening to music and watching movies
- Advancing research in Artificial Intelligence and Machine Learning
Languages
- English, Full Professional Proficiency
- Hindi, Full Professional Proficiency
- Bengali, Full Professional Proficiency
Timeline
Application Architect & GenAI Specialist
IBM
05.2009 - Current
Asst. Systems Engineer
Tata Consultancy Services (TCS)
07.2005 - 03.2009
M.Tech - Artificial Intelligence and Machine Learning
BITS Pilani
B.Tech. - Information Technology
Haldia Institute Of Technology
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