Krishnendu S
Bengaluru
Summary
Experienced Junior Associate in an ERP software company, with a strong focus on client engagement, issue resolution, and delivering tailored solutions aligned with customer requirements. Adept at managing high-profile clients and fostering long-term relationships through effective communication and interpersonal skills. Proven track record of thriving in fast-paced, high-pressure environments while maintaining a customer-centric approach. Skilled in collaborating with cross-functional teams to ensure seamless service delivery. Currently seeking to transition into the banking sector to apply my client-facing expertise and analytical abilities in a dynamic financial environment, with the goal of making a meaningful contribution to the institution while continuously developing my personal skills and knowledge.
Overview
3
3
years of professional experience
Work History
Junior Associate
Nissi Computing Labs
Bengaluru
10.2022 - Current
- Serve as a key point of contact for clients, ensuring smooth implementation and usage of ERP systems.
- Troubleshoot software issues and provide client-specific solutions, aligning their needs with product features.
- Manage relationships with high-profile stakeholders, and maintain a high standard of service.
- Adapt quickly to new tools and internal process updates, ensuring minimal disruption in delivery.
Collaborate with technical and functional teams to ensure a seamless client experience. - Recognized as the Best Employee for outstanding performance and client handling.
Academic Mentor
Xylem Learning LLP
Kozhikode
02.2022 - 07.2022
- Guided students in academic planning, performance improvement, and goal-setting.
- Delivered subject matter assistance and soft skill training to ensure overall development.
- Developed individualized learning strategies to support students with varied learning needs.
Education
Bachelor of Science - Mathematics
Zamorins Guruvayurappan College
Kozhikode, Kerala03-2019
Bio Science
Malabar Christian College Higher Secondary School
Kozhikode, Kerala03-2016
HIgh School
Little Daffodils School
Kozhikode, Kerala03-2014
Skills
Client relationship management
- MS office suit (basics)
- Strong communication and interpersonal skills
- Problem Solving & Troubleshooting
- Analytical Thinking
- Cross-functional Team Collaboration
- Process Adaptability & Quick Learning
- Stakeholder Management (High-Profile Clients)
- Service-Oriented Approach
- Training & Academic Mentoring
Affiliations
- Passionate about poster designing and workplace décor for events
- Volunteering in CSR activities
- Process Improvement Initiatives
- Cross-functional Collaboration
Accomplishments
- Best employee of the month
- Client appreciation emails
Language know
- Malayalam
- English
- Hindi
- Tamil
Timeline
Junior Associate
Nissi Computing Labs
10.2022 - Current
Academic Mentor
Xylem Learning LLP
02.2022 - 07.2022
Bachelor of Science - Mathematics
Zamorins Guruvayurappan College
Bio Science
Malabar Christian College Higher Secondary School
HIgh School
Little Daffodils School
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