Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
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KRISHNENDU SANTRA

KRISHNENDU SANTRA

Gold Loan Officer
Kolkata

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Customer-focused professional with successful 8-year career in NBFC sector. Energetic professional with great poise. Well-trained in Branch operations & sales. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level gold loan position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Assistant Manager

IIFL Finance
Gardenreach
12.2022 - Current
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Relationship Executive

Muthoot Finance
Gardenreach
09.2015 - 12.2022
  • Investigated and resolved customer complaints to foster satisfaction.
  • Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.
  • Created, modified and executed business plans to maximize client satisfaction.
  • Converted community contacts into potential clients through networking, consistency and credibility.
  • Implemented brand and demand strategies to meet revenue targets for business services and products.
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Developed customer surveys to measure customer satisfaction and identify areas of improvement.
  • Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
  • Participated in staff meetings to discuss innovative strategies to improve services.
  • Monitored customer feedback and generated reports to identify areas of improvement.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Created and maintained databases to track customer discussions and preferences for accurate, updated records.
  • Developed loyalty programs to reward and maintain customer retention.

Superviser

Ahulwalia Const
Nanital
08.2012 - 08.2015
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Education

Bachelor Of Commerce (B.Com) -

EIILM
Kolkata
07.2009 - 06.2012

Skills

Operations management

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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Interests

Sports,travel,Music,trekking, adventure

Timeline

Assistant Manager

IIFL Finance
12.2022 - Current

Relationship Executive

Muthoot Finance
09.2015 - 12.2022

Superviser

Ahulwalia Const
08.2012 - 08.2015

Bachelor Of Commerce (B.Com) -

EIILM
07.2009 - 06.2012

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KRISHNENDU SANTRAGold Loan Officer