Josilynn Stidam
Indianapolis
Summary
Achieved high levels of customer satisfaction through effective service delivery in dynamic environments.,Maintained composure under pressure, successfully navigating complex customer issues.,Leveraged strong communication and organizational skills to foster positive client interactions.,Expanded professional capabilities through proactive engagement in training and skill development.
Overview
6
6
years of professional experience
Work History
Call center associate
Anthem Call Center
Indianapolis, IN
- Call center associate
- Took calls concerning health insurance, helping customers through all of their questions.
- Helped cancellations of health insurance.
DHL Implant specialist
Indianapolis, IN
05.2022 - 10.2024
- Inspection medical kits/ tools before and after major surgeries.
- Customer service directly reporting to the doctors
- To unload the medical kits off of the truck and receive them in the building
- Shipping after being inspected to Johnson and Johnson hospitals
Detailer
Manheim
Indianapolis, IN
08.2020 - 02.2021
- Accurately read, understood, and carried out written instructions.
- Maintained positive relationships with all customers.
- Shined vehicle windows and windshields to remove water spots.
- Washed cars and trucks daily for auto dealerships.
- Provided outstanding customer service.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Followed company procedures to maintain the work environment in a neat and orderly condition.
- Collaborate with the team to ensure a smooth workflow and efficient organization operations.
Guest Service Representative
Home2 Suites by Hilton Indianapolis Airport
Indianapolis, IN
01.2019 - 09.2020
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Collected deposits, fees and payments, processed all financial data and gave receipts and change to customers.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Provided guests with above-and-beyond customer service
Daycare Teacher
Kidscape Learning Center
Indianapolis, IN
07.2019 - 02.2020
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Kept areas clean, organized and stocked, and sanitized surfaces and toys each day.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Created a safe and engaging learning environment for groups of diverse children with various learning styles.
- Managed safety and security of all children under care.
- Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
- Monitored entrances and exits to prevent children from wandering outside key areas.
Education
High School Diploma - undefined
Decatur Central High School
Indianapolis, IN05.2017
Skills
- Directed communication strategies to enhance team dynamics and effectiveness
- Cultivated strong interpersonal connections to drive collaborative efforts
- Led initiatives to strengthen leadership capabilities within teams
- Oversaw teamwork processes to achieve project goals and objectives
- Managed customer service operations to exceed client expectations
- Implemented time management practices to improve productivity across teams
Timeline
DHL Implant specialist
05.2022 - 10.2024
Detailer
Manheim
08.2020 - 02.2021
Daycare Teacher
Kidscape Learning Center
07.2019 - 02.2020
Guest Service Representative
Home2 Suites by Hilton Indianapolis Airport
01.2019 - 09.2020
Call center associate
Anthem Call Center
High School Diploma - undefined
Decatur Central High School