Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristel Macon

Fort Wayne,IN

Summary

Dedicated Direct Support Professional with a proven track record at Easterseals Arc, enhancing client well-being through compassionate caregiving and effective behavior management. Skilled in client documentation and relationship building, I successfully advocated for clients' rights, fostering a supportive environment that promoted independence and dignity. Committed to improving quality of life through tailored support and recreational activities.

Attentive DSP passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational, and conflict management skills.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Easterseals Arc
04.2017 - Current
  • Provided individualized support to clients with developmental disabilities, enhancing daily living skills.
  • Assisted clients in achieving personal goals through tailored activity planning and implementation.
  • Facilitated communication between clients and families, ensuring needs were addressed effectively.
  • Monitored client progress and reported changes to interdisciplinary team for coordinated care.
  • Trained new staff on best practices for client interaction and safety protocols.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
  • Transported clients to medical and dental appointments to provide support.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
  • Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
  • Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
  • Provided emotional and practical support to individuals, fostering positive and supportive living environment.

Ambassador

Lutheran Hospital
01.2013 - Current
  • Facilitated patient interactions to enhance service quality and satisfaction.
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Greeted customers and clients to create welcoming atmosphere.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
  • Trained new team members on safety protocols and operational procedures to enhance performance.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Substitute Paraprofessional

Fort Wayne Community Schools
06.2008 - 04.2017
  • Supported classroom activities and facilitated learning for diverse student needs.
  • Collaborated with teachers to implement individualized education plans effectively.
  • Assisted in managing classroom behavior and promoting a positive learning environment.
  • Adapted instructional materials for students with varying abilities and learning styles.
  • Engaged students through interactive activities to foster participation and interest.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Provided one-on-one assistance to students who needed additional support, enabling them to achieve academic goals.
  • Collaborated with special education staff to implement appropriate accommodations for students with disabilities, ensuring their success in the classroom.
  • Assisted in the development of classroom routines and procedures, reinforcing consistency and predictability for students.
  • Delivered exceptional customer service, ensuring a positive dining experience for all guests.
  • Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
  • Served food and beverages promptly with focused attention to customer needs.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Dietary Server

Coventry Meadows Assisted Living
03.2008 - 01.2013
  • Delivered exceptional dining service to residents, ensuring satisfaction and adherence to dietary restrictions.
  • Collaborated with kitchen staff to accurately serve meals consistent with nutritional guidelines.
  • Maintained cleanliness and organization of dining areas, enhancing overall guest experience.
  • Assisted in menu planning by providing feedback on resident preferences and dietary needs.
  • Trained new staff on service protocols, fostering a teamwork-oriented environment.
  • Implemented efficient food serving practices, reducing wait times during peak hours.
  • Developed strong relationships with residents through attentive service and personalized meal interactions.
  • Improved patient satisfaction by providing timely and efficient meal service to residents.
  • Expedited meal delivery by efficiently organizing tray assembly lines for breakfast, lunch, and dinner services.
  • Received positive feedback from patients regarding quality of service, contributing to an improved facility reputation.
  • Participated in ongoing training programs related to dietary services, enhancing skills that led to better results for residents.
  • Demonstrated exceptional attention to detail when preparing meals according to specific dietary restrictions or allergies.
  • Provided compassionate care for elderly residents while assisting them during mealtimes, fostering a supportive atmosphere.
  • Streamlined meal preparation, resulting in faster service times for patients and staff.
  • Ensured proper food storage procedures were followed, minimizing waste and upholding food safety regulations.

Sandwich Maker

Wendys Restaurant
07.1998 - 05.2000
  • Prepared sandwiches according to standardized recipes and customer specifications.
  • Maintained cleanliness and organization of workstations to ensure food safety compliance.
  • Trained new staff on sandwich preparation techniques and operational procedures.
  • Streamlined sandwich assembly processes, reducing wait times during peak hours.
  • Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
  • Reduced food waste with careful ingredient measurement and proper storage techniques.
  • Streamlined sandwich assembly process for increased efficiency and improved service times.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Prepared salads, soups and sandwiches for customers.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Education

No Degree - Phlebotomy

IU
Fort Wayne, IN
07-2009

Certificate - Medical Office

International Business College
IN
05-2004

Skills

  • Time management
  • First aid and safety
  • Behavior redirection
  • Client support
  • Compassionate caregiving
  • Medication administration
  • Behavioral management
  • Client documentation
  • Housekeeping tasks
  • Decision-making support
  • Health and safety requirements
  • Relationship building
  • Direct patient care
  • Transportation
  • Patient care
  • Appointment scheduling
  • Goal setting
  • Recreational activities

Certification

  • DCA - Direct Care Aide
  • Certified DSP, ESARC - 2017-2025
  • Certified Kitchen Aide, FWCS - 2008-2017
  • First in First Out Training - 2008-2017

Timeline

Direct Support Professional

Easterseals Arc
04.2017 - Current

Ambassador

Lutheran Hospital
01.2013 - Current

Substitute Paraprofessional

Fort Wayne Community Schools
06.2008 - 04.2017

Dietary Server

Coventry Meadows Assisted Living
03.2008 - 01.2013

Sandwich Maker

Wendys Restaurant
07.1998 - 05.2000

No Degree - Phlebotomy

IU

Certificate - Medical Office

International Business College

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Kristel Macon