Kristen Bongibault
Sellersburg
Summary
Seasoned healthcare professional with diverse nursing background. Brings wealth of experience and expertise. Known for outgoing nature and meticulous attention to detail. Excels in streamlining processes and delivering exceptional results. Unwavering dedication and strong work ethic enable forging productive and professional relationships. Proven track record of success. Driven to make positive impact on patients and healthcare organizations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Market Manager | Regional Practice Director
Crossover Health
07.2021 - Current
- Streamlined internal processes, enhancing operational efficiency and reducing costs.
- Achieved client specific performance goals and service targets by cultivating and securing patient relationships.
- Built brand awareness in local market and increased patient utilization with proactive strategies.
- Acquired Detroit, MI clinics and doubled utilization within one year of acquisition.
- In 2025 became Regional Practice Director of BCBS-ND market wherein 2 clinics have successfully launched and 2 more are set to launch within the year.
- Worked within a DYAD partnership to successfully create an interdisciplinary approach to healthcare within each market.
- Successfully launched a clinical operating system approaching SDoH and Population Health within all demographics we serve that ranked number one within the client and set precedence for all other nearsite models to follow.
- Collaborated with different levels of senior leadership within the client and the corporation to enhance and improve care across the organization.
- Participated in client-facing meetings and think groups.
- Cultivated a high-performance culture within the team through motivational leadership techniques and ongoing skill development opportunities.
- Improved clinical operational efficiency, conducting regular reviews of processes and implementing best practices.
Quality Improvement & Infection Prevention RN
Home of the Innocents
06.2019 - 12.2021
- Enhanced employee satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive care in infection prevention, resulting in better health outcomes.
- Collaborated with physicians to quickly determine the best course of action to prevent the spread of communicable disease within the pediatric long term care center, pediatric clinic, or residential care center.
- Improved patient outcomes by providing high-quality nursing education and implementing evidence-based practices.
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Trained new and existing clinical staff in proper techniques, care standards, operational procedures, and safety protocols.
- Created and trained every employee in annual Bloodborne Pathogen Standards and OSHA.
- Participated in Quality & Compliance grievance processes and investigation of staff members and residents.
- Provided emotional support to staff during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
- Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.
- Implemented infection control measures within the entire facility maintaining a safe environment for both patients and staff members.
- Created the entire COVID case plan in accordance with KY State law. Manned the COVID on-call line 24/7 for over one year unassisted.
- Created and amended all COVID policies and procedures for the Kosair Children's Pediatric Long-term Care Center, HOTI residential units, HOTI team member, and all community based and on-site services.
- Managed all employee health records.
- Managed and administered all employee vaccines including MMR, Hepatitis B, Flu, and Varicella.
- Managed and administered all employee annual TB tests.
- Streamlined documentation processes to ensure accurate record-keeping and compliance with regulatory standards.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- President's Choice Award Recipient - first in program history.
Director of Chronic Care Management, Director of Quality Assurance, former Director of Placement Solutions
Lacuna Health
01.2018 - 05.2021
- Built a patient-centric Chronic Care Management model that allows better patient call saturation, allowing for greater patient well being and greater provider revenue
- Acquired 11-PCP practices and spearheaded a floundering program to success within 6 weeks of acquisition
- Building a Chronic Care Management platform with a partnering client
- Responsible for Quality Department and Quality Monitoring Team
- Built program specific Quality Monitoring forms
- Performed calibrations with Quality Manager, lines of business Supervisors and Quality Analysts to ensure program effectiveness
- Prior to displacement of the program, helped evolve care management in the longterm acute care hospital setting
Nurse Navigator, Care Manager
Norton Healthcare
01.2016 - 01.2018
- Proven leader shared in 3 offices
- Prevented readmission and high Emergency Department utilization among underserved populations
- Acute Care Case Management
- Worked to increase the quality of life of patients living with chronic diseases
- Member of the Diabetes Task Force and Chronic Heart Failure Pilot
- Worked closely with leaders of a large payer system to spearhead many projects to help lessen effects of chronic disease
- Monitored HEDIS gaps to improve patient health and improve provider 5 star goals
Registered Nurse, Floor Nurse, Charge Nurse (UCC)
Baptist Health
01.2012 - 01.2016
- Company Overview: Hospital, Urgent Care
- Leader in the Urgent Care Center
- Trained new and existing employees on OSHA and CLIA
- Trained all employees on procedures
- Responsible for compliance
- Performed and responsible for medication administration in an UCC, ED, and neuro overflow Cardio telemetry unit
- Responded to codes
- Care Management
- Training and compliance as directed
- Phlebotomy, IV, CPR and other nursing skills as pertinent to my role
- Hospital, Urgent Care
Program Director
ATA College
01.2010 - 01.2015
- Company Overview: Led an ABHES accredited collegiate program for Medical Assistants, Phlebotomists and Patient Care Assistants
- Cut the fiscal budget by over $59,000 my first year
- Maximized enrollment into the program
- Increased technological aspects of the program, bringing them up-to-date by 100%
- Mended relationships with the area hospital and community based health organizations
- Corrected 100% of compliance issues and built lasting relationships with local health organizations for externs and graduates
- Led an ABHES accredited collegiate program for Medical Assistants, Phlebotomists and Patient Care Assistants
Education
Master of Science - Public Health
Columbia Southern University
Orange Beach, AL12-2023
Bachelors of Science - Nursing
Columbia Southern University
Orange Beach, AL01.2015
Associates of Science - Nursing
Ivy Tech State college
01.2011
Associates of Science - General Studies Healthcare
Ivy Tech State College
01.2010
Skills
- Process Improvement
- Leadership
- Active Listening
- Problem Management
- Change Management
- Delegation and Empowerment
- Communication skills (Oral & Written)
- Accountability
- New product launch
- Client relations
- Strategic planning
- Operations management
Certification
- Basic Life Support Certification (BLS)
- IN BON - Compact licensure - renewal 2026
Timeline
Market Manager | Regional Practice Director
Crossover Health
07.2021 - Current
Quality Improvement & Infection Prevention RN
Home of the Innocents
06.2019 - 12.2021
Director of Chronic Care Management, Director of Quality Assurance, former Director of Placement Solutions
Lacuna Health
01.2018 - 05.2021
Nurse Navigator, Care Manager
Norton Healthcare
01.2016 - 01.2018
Registered Nurse, Floor Nurse, Charge Nurse (UCC)
Baptist Health
01.2012 - 01.2016
Program Director
ATA College
01.2010 - 01.2015
Associates of Science - Nursing
Ivy Tech State college
Associates of Science - General Studies Healthcare
Ivy Tech State College
Master of Science - Public Health
Columbia Southern University
Bachelors of Science - Nursing
Columbia Southern University
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