Kristen Collins
Ft Wayne,IN
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Buffalo Wild Wings
04.2025 - 09.2025
- Managed cashiers, wait staff and cooks. Interviewed potential hires, training of new employees as well as terminations when needed.
- Assisted in managing daily operations to ensure efficient service delivery.
- Coordinated staff scheduling to optimize labor costs and enhance productivity.
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Cashier
Buffalo Wild Wings
01.2025 - 04.2025
- Responsible for To-Go orders. Cash handling and confirmation of correct orders for customers.
- Provided exceptional customer service to enhance overall dining experience.
- Assisted in maintaining cleanliness and organization of service areas.
- Handled cash and credit transactions accurately to ensure financial integrity.
- Collaborated with team members to meet peak service demands during busy hours.
Hostess/Server
Buffalo Wild Wings
01.2023 - 02.2024
- Greet customers, seat them according to the rotation. Serve the customers when orders are ready and insure the customers have what they need by checking periodically.
- Although I was hired for a specific position, I am a person that will always jump in to help wherever it is needed.
- Welcomed guests and managed seating arrangements to optimize flow during peak hours.
- Collaborated with servers and kitchen staff to ensure timely service and guest satisfaction.
- Monitored restaurant cleanliness and ambiance, ensuring compliance with health regulations.
Education
High -
Dekalb High School
Waterloo, INSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Buffalo Wild Wings
04.2025 - 09.2025
Cashier
Buffalo Wild Wings
01.2025 - 04.2025
Hostess/Server
Buffalo Wild Wings
01.2023 - 02.2024
High -
Dekalb High School
Communication
Always have had a good relationship with both management and co-workers. Many co-workers looked up to me for guidance before I was in a management role.
Leadership
My leadership skills enhanced as I took on a management position. Being well versed in all positions contributed a big part of being offered the management position.
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