Summary
Work History
Timeline
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Kristen Schoch

Richmond

Summary

Highly motivated and adaptable professional with many years of experience as a dedicated stay-at-home mom, seeking to transition back into the workforce.

A passion for hospitality and helping others, with a strong focus on customer satisfaction and loyalty. Dedicated to giving a positive and memorable experience through a strong work ethic and meticulous attention to detail. Organized and quick to learn, with exceptional multitasking skills, ready to contribute to a dynamic team environment.

Work History

Stay at Home Mom

Self-employeed
Richmond
  • Managed household and family responsibilities, including childcare and housekeeping.
  • Planned and organized family events and activities.
  • Developed strong organizational and time-management skills.

Front Desk Agent/Night Auditor

Comfort Inn & Suites
Seaside
  • Greeted guests upon arrival to facilitate efficient check-in and check-out processes.
  • Delivered detailed information on hotel amenities, services, and local attractions.
  • Handled customer requests promptly and efficiently to enhance guest satisfaction.
  • Collaborated with security and housekeeping teams to ensure operational effectiveness.
  • Maintained accurate records of guest transactions through secure data input practices.
  • Generated daily occupancy reports, revenue figures, and audit results for management review.

Front Desk/Night Auditor

Residence Inn By Marriot
Bethlehem
  • Processed guest check-ins and check-outs accurately within the hotel system.
  • Verified valid payment methods, including credit cards, cash, and checks.
  • Provided concierge services, including dining reservations and transportation arrangements.
  • Maintained lobby shop inventory and appearance.
  • Coordinated with other hotels nightly to secure the best rates and availability.
  • Managed wake-up calls for departing guests based on requests.
  • Informed housekeeping when rooms were ready for cleaning after checkout.
  • Conducted nightly audits to verify account balances for accuracy.

Sales Associate

Tj Maxx/Homegoods Dept Store
Bethlehem
  • Greeted customers and recommended merchandise based on preferences to enhance shopping experience.
  • Received shipments and restocked shelves to maintain optimal inventory levels and product availability.
  • Performed cashier duties, including payment processing and providing accurate change.
  • Assisted customers with product selection, sizing, and styling inquiries effectively.
  • Participated in weekly team meetings to assess performance metrics and set objectives.
  • Executed daily recovery tasks to uphold cleanliness and organization in store areas.

Timeline

Stay at Home Mom

Self-employeed

Front Desk Agent/Night Auditor

Comfort Inn & Suites

Front Desk/Night Auditor

Residence Inn By Marriot

Sales Associate

Tj Maxx/Homegoods Dept Store

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Kristen Schoch