Kristi Jessie
Indianapolis
Summary
Dedicated shipping clerk known for strong attention to detail and commitment to safety. Experienced in managing inventory and conducting quality checks, ensuring high standards in shipping operations and contributing to overall business success.
Overview
10
10
years of professional experience
Work History
Shipping Clerk
Starkey Hearing
Indianapolis, IN
01.2022 - Current
- Processed shipping orders using Warehouse Management System to ensure timely deliveries.
- Coordinated with logistics providers to optimize shipment schedules and reduce delays.
- Managed inventory levels, ensuring accurate stock counts and minimizing discrepancies.
- Collaborated with cross-functional teams to improve shipping workflows and enhance efficiency.
- Trained new team members on shipping procedures and safety protocols to maintain compliance.
- Conducted quality checks on outgoing shipments, confirming accuracy of order fulfillment.
- Implemented process improvements that reduced shipping errors and enhanced overall performance.
Office Manager
Waterlogic USA
Indianapolis, IN
09.2020 - 01.2021
- Managed daily office operations, ensuring efficient workflow and organization.
- Coordinated communication between departments to enhance collaboration and productivity.
- Implemented office policies and procedures to improve operational efficiency.
- Oversaw inventory management, optimizing supply levels and reducing excess costs.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Customer Service Representative
Bill Estes Chevrolet
Indianapolis, IN
06.2017 - 09.2020
- Assisted in training new staff on company policies and customer service protocols.
- Implemented feedback mechanisms to capture customer insights for service improvement.
- Led initiatives to streamline communication between departments, increasing operational efficiency.
- Mentored junior representatives, fostering a culture of excellence in service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Cashier
Ace Check Cashing
Indianapolis, IN
04.2016 - 06.2017
- Processed customer transactions efficiently, ensuring accuracy and compliance with cash handling policies.
- Assisted customers with inquiries, resolving issues promptly to enhance overall satisfaction.
- Maintained up-to-date knowledge of check cashing regulations and services offered by the company.
- Trained new cashiers on operational procedures and customer service best practices to improve team performance.
- Monitored cash drawer balances, identifying discrepancies and implementing corrective actions as needed.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
GED -
Emmanual High School
Indianapolis, INSkills
- Shipping and receiving
- Workplace cleanliness
- Shipping software
- Warehouse safety
- Shipping procedures
- International shipping
- Labeling accuracy
Timeline
Shipping Clerk
Starkey Hearing
01.2022 - Current
Office Manager
Waterlogic USA
09.2020 - 01.2021
Customer Service Representative
Bill Estes Chevrolet
06.2017 - 09.2020
Customer Service Cashier
Ace Check Cashing
04.2016 - 06.2017
GED -
Emmanual High School