Kristi Metcalf
New Albany
Summary
Dedicated Customer Service Representative with a strong track record in fostering client relationships and enhancing customer satisfaction. Skilled in collaborating with teams to drive business success and contribute to organizational goals. Committed to building partnerships and delivering results through effective communication and a positive approach.
Overview
21
21
years of professional experience
Work History
Client Specialist & Administrative Assistant
Self Employed
Louisville
07.2016 - 10.2024
- Maintained accurate records of client interactions and service agreements securely.
- Conducted market research to identify trends, enhancing service offerings based on client needs.
- Monitored competitor activities to inform strategic decisions and maintain competitive edge.
- Identified qualified Travel Nurses through recruiting databases, internet searches, job boards, referrals, and other sources.
- Conducted interviews to assess candidates' skills and cultural fit for positions.
- Maintained communication with candidates throughout the recruitment process.
- Provided guidance to candidates on licensing and credentialing processes.
- Developed job offers tailored to candidate qualifications, negotiating terms to attract top talent.
- Negotiated competitive compensation packages with prospective candidates based on their experience level and location preferences.
General Office Cleaner
Office Pride
Louisville
01.2019 - 01.2020
- Executed general office cleaning across multiple locations, maintaining cleanliness for a safe and pleasant work environment.
- Managed inventory of cleaning solutions, ensuring timely availability for efficient cleaning operations.
- Cleaned and sanitized cleaning rags, providing employees with reliable supplies for hygiene and safety.
Lead Buyer
Clothes Mentor
Louisville
01.2016 - 07.2016
- Managed procurement of used clothing for resale, enhancing quality and maximizing resale value.
- Operated cash register, ensuring accurate and efficient transaction processing.
- Organized stock to optimize inventory flow and improve accessibility.
- Utilized various social media platforms to promote unique items effectively.
Seasonal Retail
Bath and Body Works
Louisville
10.2014 - 12.2014
- Promoted customer satisfaction through prompt problem resolution and friendly service.
- Engaged customers in conversation, fostering a welcoming atmosphere and improving overall customer experience.
- Identified customer needs quickly and efficiently to enhance service delivery.
- Collaborated with coworkers to achieve goals and resolve product-related issues, enhancing team cohesion.
Store Manager
Suntime Pools West
Louisville
02.2013 - 09.2013
- Managed sales data and documentation to enhance visibility and inform strategic decisions.
- Executed opening and closing procedures to ensure operational consistency and readiness.
- Supervised six rotating seasonal employees to optimize team performance.
- Utilized Excel spreadsheets to ensure accurate inventory counts, minimizing shrinkage risk.
- Provided one-on-one and phone customer service to enhance client satisfaction.
Saab & Audi Car Salesperson
Blue Grass Automotive
Louisville
01.2012 - 08.2012
- Cultivated strong customer relationships to identify and address automotive needs.
- Provided exceptional customer service to enhance client satisfaction.
- Facilitated vehicle selection and financing discussions to align with client preferences.
- Demonstrated vehicle features and benefits during test drives and presentations.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
- Articulated compelling value propositions to accelerate deal closures while preserving dealership profit margins.
- Collaborated with finance department to ensure smooth transaction processes.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Monitored internet leads using dealership CRM software for effective follow-up.
- Developed relationships with potential buyers through phone calls and emails.
- Conducted follow-up calls to ensure customer satisfaction post-purchase.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Participated in trade shows and other industry events in order to promote products offered by the dealership.
- Placed special orders or called other stores to find desired items.
Motoring Advisor (sales associate)
MINI of Louisville
Louisville
03.2010 - 07.2011
- Provided expert advice on vehicle features and options to customers.
- Facilitated financing discussions between clients and financial institutions to secure optimal loan options.
- Coordinated test drives to enhance customer engagement and experience.
- Assisted in developing personalized vehicle recommendations for clients.
- Managed customer inquiries through phone, email, and in-person consultations.
- Educated customers on maintenance schedules and available service offerings to enhance vehicle longevity and performance.
- Built relationships with clients to encourage repeat business and referrals.
- Organized dealership events to promote new models and sales promotions.
- Trained new sales staff on product knowledge and customer service techniques.
- Developed relationships with potential buyers through phone calls and emails.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
- Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
- Presented compelling arguments to close deals efficiently while maximizing profit margins for the dealership.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Consistently exceeded quotas by pursuing and closing sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Placed special orders or called other stores to find desired items.
Part Time Leasing Consultant / assistant manager
Charlestown of Douglass Hills
Louisville
08.2009 - 03.2011
- Facilitated leasing of apartment homes, contributing to an increase in occupancy rates.
- Executed rent collection processes, ensuring 100% on-time payments from tenants.
- Utilized AMSI property management program for effective leasing and administrative tasks.
- Managed team of six staff members, overseeing daily operations and HR functions to support business objectives.
- Performed HR responsibilities including payroll scheduling, hiring, and terminations.
- Worked independently on weekends to address urgent administrative needs.
- Leveraged Excel and Microsoft Office to streamline reporting and documentation.
Property/Business Manager
Uncle Bob's Self Storage
Louisville
01.2008 - 01.2009
- Managed 703 storage spaces, achieving optimal utilization rates.
- Executed collections processes, increasing revenue recovery effectiveness.
- Balanced and maintained budgets to align with financial goals.
- Directed administrative and office management functions for streamlined operations.
- Enforced company standards and policies to uphold organizational integrity.
- Managed maintenance staff and contractors to ensure facility upkeep.
- Handled HR responsibilities, including payroll, orientation, hiring, and termination processes.
- Supervised one staff member, mentoring in daily tasks for improved performance.
Retail/ Direct Sales Executive
Insight Communications
Louisville
01.2004 - 01.2007
- Exceeded weekly sales quotas through strategic networking with retail stores, enhancing relationships and increasing visibility in the market.
- Conducted direct sales through property managers and leasing staff, resulting in increased revenue growth and strengthened partnerships.
- Initiated door-to-door cold calling to engage customers and expand service offerings, fostering direct feedback and customer loyalty.
- Managed operations from initial customer contact to scheduling, deposit collection, and installation.
Education
Some College (No Degree) - Business Administration And Management
Jefferson Community And Technical College
Louisville, KYHigh School Diploma -
Skills
- Client relationship management
- CRM software
- Sales negotiation
- Contract negotiation
- Needs assessment
- Market research
- Customer satisfaction
- Retention strategies
- Problem solving
- Team collaboration
- Multitasking
- Pressure management
- Professionalism
Accomplishments
Employee of the Month @ Insight Communications
Timeline
General Office Cleaner
Office Pride
01.2019 - 01.2020
Client Specialist & Administrative Assistant
Self Employed
07.2016 - 10.2024
Lead Buyer
Clothes Mentor
01.2016 - 07.2016
Seasonal Retail
Bath and Body Works
10.2014 - 12.2014
Store Manager
Suntime Pools West
02.2013 - 09.2013
Saab & Audi Car Salesperson
Blue Grass Automotive
01.2012 - 08.2012
Motoring Advisor (sales associate)
MINI of Louisville
03.2010 - 07.2011
Part Time Leasing Consultant / assistant manager
Charlestown of Douglass Hills
08.2009 - 03.2011
Property/Business Manager
Uncle Bob's Self Storage
01.2008 - 01.2009
Retail/ Direct Sales Executive
Insight Communications
01.2004 - 01.2007
Some College (No Degree) - Business Administration And Management
Jefferson Community And Technical College