Kristie M. Casebolt
Richmond
Summary
I am a career minded, self-motivated individual seeking a position with a progressive organization that promotes my goals and accomplishments through hard work and dedication.
Professional collections specialist with strong focus on team collaboration and achieving results. Skilled in accounts receivable management, negotiation, and dispute resolution. Reliable, adaptable, and known for maintaining high standards and delivering impactful outcomes in dynamic environments. Excellent communication, problem-solving, and analytical abilities.
Overview
2026
2026
years of professional experience
Work History
Claims and Collections Specialist
Belden
2022 - Current
- Oversaw accounts receivable collections to enhance cash flow and minimize outstanding balances.
- Formulated and executed collection strategies to optimize recovery rates and reduce delinquencies.
- Evaluated customer payment patterns to enhance collection strategies.
- Facilitated collaboration among cross-functional teams to address billing discrepancies and enhance operational efficiency.
- Executed regular account reviews to identify high-risk customers and implement proactive measures.
- Executed payment processing and accurately applied transactions to customer balances.
- Implemented effective collection strategies to reduce delinquency rates and enhance financial stability.
- Fostered a positive work environment by mentoring junior team members through complex collections challenges.
- Conducted thorough research on accounts and executed due diligence to address collection issues.
- Facilitated training sessions for new team members on company service scripts and collection strategies.
- Enhanced account prioritization through comprehensive analysis of customer data.
Collections Specialist
Navient Solutions
2019 - 2022
- Managed high-volume collections for delinquent accounts, ensuring compliance with company policies and regulatory standards.
- Developed and implemented strategies to improve recovery rates on outstanding debts, enhancing overall department performance.
- Trained and mentored junior staff on best practices in collections and customer service techniques, fostering team development.
- Analyzed account data to identify trends and recommend process improvements that increased efficiency in collections operations.
- Collaborated with cross-functional teams to resolve complex account issues, ensuring timely resolution and customer satisfaction.
- Utilized advanced collections software to track account status and document interactions, streamlining workflow processes within the department.
- Led initiatives focused on reducing write-offs through proactive outreach strategies, contributing to overall financial health of organization.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
SUPPORT SPECIALIST
Navient
11.2015 - 05.2019
- Demonstrated expertise in customer service and call center operations.
- Utilized advanced search programs to identify and retrieve delinquent customer contacts.
- Facilitated and expertly managed communications with delinquent loan customers.
- Achieved top ten rankings in collections, facilitating increased earnings and flexible scheduling. Transitioned to a role in private credit processing loans.
TELLER
The Twin Valley Bank
05.2019 - 2019
- Executed customer transactions, including deposits and withdrawals, ensuring accuracy and efficiency.
- Facilitated account openings to enhance customer onboarding experience.
- Managed balancing of personal teller drawer, vault, and ATM to ensure accurate cash flow.
Education
General Studies
Ivy Tech Community College
Richmond, IN05.2015
Diploma - undefined
Board of Education
Richmond, IN07.2003
Skills
- Office software expertise Visual presentation Data analysis
- Typing speed (WPM)
- Teamwork mindset
- Accounts receivable
- Account evaluation
- Connection cultivation
- Debt recovery
- User insights
- Dispute resolution methods
- Debt recovery support
- Ethical conduct
- Revenue posting
- Objective-focused mentality
- Efficiency in data entry
- Analytical decision processes
- Cold calling
- Collections
Timeline
TELLER
The Twin Valley Bank
05.2019 - 2019
SUPPORT SPECIALIST
Navient
11.2015 - 05.2019
General Studies
Ivy Tech Community College
Diploma - undefined
Board of Education
Claims and Collections Specialist
Belden
2022 - Current
Collections Specialist
Navient Solutions
2019 - 2022