Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristie Poindexter

New Castle

Summary

Results-driven registration specialist committed to improving patient experiences by streamlining co-payment processes and managing Medicaid applications. Demonstrates a strong focus on accuracy and efficiency in insurance verification, contributing significantly to operational success in healthcare environments.

Overview

12
12
years of professional experience

Work History

Registration specialist

IU Health Ball Memorial Hospital
01.2024 - Current
  • Verified insurance and updated patient information to ensure accuracy
  • Facilitated collection of insurance co-payments at front desk, enhancing payment efficiency
  • Registered patients and managed check-in and check-out processes
  • Scheduling appointments via cerner scheduling

Senior Associate

IU Health Ball Memorial Hospital
01.2014 - 01.2024
  • Managed Medicaid applications for newborns from initiation to approval for eligible mothers.
  • Coordinated communication with FSSA via fax and email to secure timely approval for newborn Medicaid.
  • Upload Medicaid documents into the patient's case in IUHealth systems.
  • Notified newborn’s guardian of Medicaid approval and provided Medicaid ID number.
  • Once the newborn’s Medicaid becomes approved insurance is loaded into the patient's account and the current charges are billed so that Medicaid can pay those charges.

Education

Bachelor of Business Administration - Healthcare Management

American InterContinental University
Schaumburg, IL
01-2012

Associate of Arts - Medical Coding and Billing

American InterContinental University
Schaumburg, IL
01-2010

Skills

  • Customer service and support
  • Appointment scheduling
  • Financial record management
  • Office software
  • Typing and data entry
  • Phone system management
  • Video conferencing

Timeline

Registration specialist

IU Health Ball Memorial Hospital
01.2024 - Current

Senior Associate

IU Health Ball Memorial Hospital
01.2014 - 01.2024

Bachelor of Business Administration - Healthcare Management

American InterContinental University

Associate of Arts - Medical Coding and Billing

American InterContinental University
Kristie Poindexter