Kristin Johnson
Greenwood,IN
Summary
Dynamic training professional with extensive experience at Community Health Network, specializing in adaptive learning and training evaluation. Proven track record of enhancing trainee engagement and productivity through innovative training solutions. Skilled in delivering impactful presentations and fostering collaboration, resulting in improved staff development and retention of top talent.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sr. Credentialed Trainer
Community Health Network
03.2012 - Current
- Improved overall company efficiency by identifying skill gaps and providing targeted training solutions.
- Demonstrated commitment to company values by modeling best practices in workplace behavior, ethics, and professionalism during all interactions with trainees.
- Increased trainee engagement with interactive learning materials and real-world examples during training sessions.
- Maintained accurate records of employee training histories while ensuring the confidentiality and security of sensitive information in accordance with company policies and applicable legal requirements.
- Work closely with Operations and building those relationships
- Work with the Rev Cycle team to ensure we are providing the best training possible for our new hires
- Mentored new CTs and provided New hire and boarding training for new hires within our department and IT
- Credentialed to train GC, PASS (patient access hospital training), PB, HB, and HIM classes
- Create a positive learning experience and environment for my end users, and adjust training to user specific learning styles.
- Cover scheduling for GC and Patient Access classes
- Stay in close communication with PTs when something is broken in MST
- Assist PT with lesson updates and changes by reviewing all lessons and running through steps to ensure accuracy.
- Help with creating and updating tip sheets with workflow and system changes. Ensure those updated tip sheets are uploaded to Knowledge+ Library
- Expanded my knowledge by becoming Microsoft Outlook certified and trained those classes
- Helped to lead the Vocera project for the training team providing communication, training to other team members, provided training of the device and support to our end users.
- Have been part of many go lives and support starting with the initial Epic Implementation in 2012.
- Supported Go lives for all hospital locations, Fairbanks, Transport go live, Transfer Center
- I helped support non Epic projects in addition to Vocera I supported the UKG go live, DEI Forum, and Multidisciplinary Symposium
- Reduced errors in job performance by providing clear instructions, hands-on demonstrations, and guided practice during training sessions.
- Facilitated collaboration between departments through cross-functional training initiatives that promoted shared understanding of goals, responsibilities, processes, tools.
Revenue Cycle Trainer
Community Health Network
03.2007 - 03.2012
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Developed customized training materials for various roles, ensuring relevance to the target audience.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
Education
Associate of Arts -
IUPUI
Indianapolis05-2010
Skills
- Training evaluation
- Virtual training
- Adaptive learning
- Train-the-trainer
- Training delivery
- New hire training
- Materials organization
- Remote learning
- Presentations and demonstrations
- Clear verbal communication
Certification
- Microsoft Outlook Certified
Timeline
Sr. Credentialed Trainer
Community Health Network
03.2012 - Current
Revenue Cycle Trainer
Community Health Network
03.2007 - 03.2012
Associate of Arts -
IUPUI
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